D.A. Bennett Service Experts Reviews

Average Customer Rating
4.8/5 stars based on 3,663 Reviews
laurie O.
selkirk, new york
anthony F.
albany, new york
"I thought service was very good- always room for improvement. My previous service/maintenance included a thermocoupler - I had to ask for them and they were initially not included"
timothy G.
selkirk, new york
"very knowlegable"
robert W.
rensselaer, new york
"Diego was extremely thorough and explained everything he was checking and testing. Went above and beyond any tech I have had work on the furnace ever! This morning however we noticed that the bio clean light was out, so will be asking someone to return and fix it."
thomas S.
coeymans hollow, new york
"Clinton is very professional and competent technician."
mark W.
east greenbush, new york
"Pleasant service person who kept me informed as he checked my systems."
janice D.
cobleskill, new york
"Mathew arrived when expected and completed his job in a timely manner. He also answered a question about air filters. He was and is always polite and helpful."
charles R.
albany, new york
"The technician was honest about his assessment with my furnace and I believed him. Thank you for that."
barbara K.
albany, new york
"polite informative"
risa L.
east greenbush, new york
"They were on time and did a great job"
john O.
rensselaer, new york
"The tech answered additional questions about the system and maintenance"
ian S.
hillsdale, new york
"Same tech I always ask for as he knows the machines,,,,,really knows what he is doing!!!!!!"
peter S.
voorheesville, new york
"Diego was thorough, competent and respectful."
patricia L.
wynantskill, new york
"Identified problem but has to change me back to remedy the problem. Condensate run has to be replaced, run installed was too long."
donald G.
albany, new york
robert K.
richmondville, new york
"I was given a time for service between 12 to 2. At 3:40 had to call back because nobody showed up. They rescheduled me till after 6 pm. When the gentleman showed up at 5:30, he told me he had bad news that they're not allowed to work on mobile homes. Never got anything accomplishments."
theresa S.
athens, new york
"He explained, in details we could understand the nature of the problems, estimated costs,and repair options."
maryanne T.
glenmont, new york
"James was very professional , knowledgeable and patient with all our questions. He was kind and tidy putting everything back in place. The perfect technician!"
jeffry H.
east greenbush, new york
"Very professional"
bob M.
voorheesville, new york
peter R.
albany, new york
dennis C.
albany, new york
"Very thorough"
robert A.
albany, new york
ross P.
glenmont, new york
"Byron is courteous, competent and customer friendly. We felt fortunate to have him working on our problem and hope that if anything ever goes wrong again that he will be the technician assigned."
grant H.
albany, new york
margaret L.
albany, new york
amrita S.
albany, new york
william B.
albany, new york
"on time, neat, courteous, wearing a mask"
colleen P.
east greenbush, new york
"Prompt, polite, efficient. He was kind & patient. He explained the issue, why it was happening, and what he was going to do to fix it. There have not been any further issues since he was here on 8/31/20."
james R.
albany, new york
"no problems"
mary paradise P.
slingerlands, new york
"Brian is very much a perfectionist and is a dedicated worker... always trust him completely!!!!"
ward S.
cobleskill, new york
"Matt is always prompt, efficient and knowledgeable."
anthony C.
slingerlands, new york
"No problems"
christian B.
rensselaer, new york
william N.
ravena, new york
"the technician was very personable and very polite went about his business a professional manor Whoever hired him deserve raise."
tim O.
altamont, new york
"Tech was very courteous and attempted to be helpful but it appears he misdiagnosed the problem. He thought the refrigerant was leaking because the unit was freezing up. It turns out the fan motor was not working and that was causing the freeze up. I was given pricing on a whole new system when the option of replacing the motor should have been given. I don't know why the operation of the entire system was not checked in the first place. If it were, the problem would have been discovered. I should receive a refund for my service call."
denise S.
cobleskill, new york
"Technician is a kind great guy who does his job very professionally and accurately"
john S.
albany, new york
"Brian and Connor the two technicians were on time, courteous and installed the inducer motor on my furnace - did a great job!"
alan K.
guilderland, new york
"Serviceman was polite and efficient"
pam W.
glenmont, new york
edmond S.
delmar, new york
"Diego showed me what maintainence activities to do during the year, changed the air filter, cleaned the outside unit and answered all questions with patience and good humor."
james K.
east greenbush, new york
"Tech was very knowledgeable. He was here a minimal amount of time. The problem was rectified. The cost was acceptable."
robin M.
spencertown, new york
"Excellent service"
larry L.
delmar, new york
"on time, when finished, tech went over what he did and equipment status"
peter B.
rensselaer, new york
nancy H.
albany, new york
susan F.
voorheesville, new york
fred S.
albany, new york
lois M.
slingerlands, new york
donna W.
selkirk, new york
"Technician Diego was very thorough and explained what he was doing and why he was doing it. He was respectful and more importantly, knowledgeable ."
robyn K.
albany, new york
"The technician did a very good job, and got everything installed the same day. I took a couple of points off because I waited an hour and a half for someone from the plumbing department to call me back and then had to call again myself to reach someone who could schedule my service appointment."
maryellen N.
schoharie, new york
"Matt explained all that he was doing .. arrived on time.. cleaned up work area"
carol T.
slingerland, new york
"Provided quick service, and were friendly and informative."
cathy R.
cobleskill, new york
john klemczyk K.
rensselaer, new york
"On time; courteous; explained what he was doing in terms that I could understand. I will ask to have him return.."
charles A.
albany, new york
"Technician called to say he was finished with previous customer and asked if he could come earlier. When he arrived he was courteous and knowledgeable about our system."
stephen S.
rensselaer, new york
"Technician was on time, and wearing a mask."
rich J.
delmar, new york
"Informative, kind, and professional"
chris S.
albany, new york
"RJD was able to reschedule my appointment according to my convenience, the technician was able to do the inspection of the cooling and heating and changed air and furnace filters without any guidance. I don't live at the property, but I can totally rely on RJD services."
emma Z.
rensselaer, new york
jeff E.
slingerlands, new york
"Cost"
bernadette L.
albany, new york
"The service man came during a bad storm made a dx and back next day to replace the part"
susan W.
glenmont, new york
dr morton M.
newtonville, new york
gilbert W.
glenmont, new york
"The technician performed the maintenance with no disruption. He thoroughly understood the equipment. He was friendly and informative."
bruce P.
duanesburg, new york
joe S.
east greenbush, new york
"The service man came the same day I called was very professional and repaired the problem quickly and had us up and running in no time!"
scott F.
slingerlands, new york
"We had an issue with our mini-split system. As a result, a board was replaced by Service Experts. Unfortunately the board suffered a catastrophic failure which took other parts of the system with it. Service Experts came back 4 times to diagnose and ultimately fix the issue. I appreciate their tenacity and being upfront in honoring the warrantee on service. We would all have preferred that it was fixed faster, but at the end of the day, the job was done right."
john S.
albany, new york
"Jonathan/Tech did a very good job."
woo H.
albany, new york
"Very friendly and informative."
kevin L.
slingerlands, new york
"Prompt, efficient service. Clint made use of a warranty I still had on my coils."
jaimie F.
albany, new york
"Grant is FANTASTIC. He gets a 10 or better. Donna is lovely. Stephanie and Renee are useless. They are after hours personnel.. Stephanie is repetitive and was not successful in reaching staff while my basement flooded. What is the point of emergency service? What is the point of me paying a monthly fee for emergency service? Renee was initially better than Stephanie but was worse because she took twenty minutes to get her computer working and was also unable to reach personnel to assist. Again, same questions. When Donna contacted me after 7 am it was no longer feasible for me to have an emergency technician because I am an essential Federal Employee. So I confirmed the 6pm to 8pm appointment with Donna that I made with Renee. Renee informed me I would get a confirmation email for my appointment. Donna confirmed I would receive a confirmation email. That email has yet to arrive. I'm not waiting for it. Next, Stephanie and Renee and Donna ALL said the technician would contact me shortly before arriving. That did not happen. Please know this NEVER happens and EVERY office personnel member claims this to be true and EVERY technician explains the OPPOSITE; the office personnel are supposed to contact me shortly before the technician arrives. DA Bennett has many flaws. To review thus far, emergency technicians CAN'T be reached during NON office hours. BIG flaw. Office and technician personnel state opposite information about calls before arrival. ANNOYING flaw. NO EMAIL confirmation is also an ANNOYING flaw. Written confirmation is expected and doesn't arrive. Next, for the past two consecutive times I have had DA Bennett services at my house not only did was a phone call just prior to the technician's arrival NOT provided, but also both technicians arrived at my home 15 minutes early. Early is lovely but I was NOT home until 5 minutes BEFORE each window of arrival START time so your technicians twiddled their thumbs. This is another FLAW; poor SCHEDULING and poor DISPATCH. I'm informing DA Bennett of these flaws because I AM VERY CONCERNED THAT I MAY HAVE A HEATING EMERGENCY IN THE FUTURE (I HOPE NOT!!!) AND WHEN TECHNICIANS CAN'T BE REACHED I WILL END UP WITH FROZEN PIPES. WHY AM I PAYING FOR EMERGENCY SERVICE ONLY TO HAVE ZERO TECHNICIANS ANSWER A PHONE? IT'S MORE OF THE SAME FROM OVER A YEAR AGO WHEN MY EMAIL MESSAGES WERE NEVER ANSWERED. So, how will these flaws and problems be corrected? When will these flaws and remedies be corrected? Will I be contacted and be reassured I should stay with DA Bennett service and IF a winter emergency happens a technician WILL BE REACHED."
jami C.
albany, new york
"Clint always goes above and beyond"
gail R.
delmar, new york
"The necessary work was done well. There was a bit of a delay in the arrival of the second technician, but I think we had not described the problem sufficiently."
chuck R.
averill park, new york
"Good communication, prompt and polite service"
roseann O.
albany, new york
"Derek was pleasant, efficient and informative. He explained what he had done and what I could expect."
patricia M.
coxsackie, new york
beth A.
ravena, new york
"He was polite and professional"
mrs V.
albany, new york
bill M.
delmar, new york
"Tech explained and offered info when asked."
catherine C.
albany, new york
patty P.
glenmont, new york
"Your technicians should be commended. They each were conscientious. And the lead technician explained the problems to me."
melvin L.
delmar, new york
"Technician was very professional, knowledgeable and courteous."
michael R.
east greenbush, new york
bill A.
albany, new york
"Jonathan answered every question and seemed to do a thorough job."
francis G.
delmar, new york
"All 5 plumbing issues were resolved."
michael K.
averill park, new york
"We actually had two visits at the same time, one, by Diego to service our heat pump on contract, and the other by Rick and Richard to complete an extensive plumbing rehab project. Both were top-notch."
alfred W.
albany, new york
"The rep was knowledgeable and courteous. Solved the issue promptly and effectively."
catherine A.
slingerlands, new york
roxanne T.
voorheesville, new york
"Quality of service, clear explanation of work done."
thomas M.
rensselaer, new york
thomas H.
central bridge, new york
"he owned the problem"
michael L.
albany, new york
john R.
albany, new york
judi F.
wynantskill, new york
"The tech that serviced my air conditioner was extremely polite and efficient."
paul J.
east greenbush, new york
frank G.
valatie, new york
"Diego did a good job and answered all our questions."
sharon C.
albany, new york
"Josh came late Thursday night and got the bad water heater drained and set up up for a navian. On Friday Josh came along with Joe and removed the old water heaters and got the navian installed. Josh got all of out left over tangle of pipes cleaned up and gave us more space. They were very professional and were very thorough. Joe did a load estimate and told me to contact National grid to upgrade my meter. More than satisfied with their work. They were great"
brian C.
albany, new york
lawrence F.
voorheesville, new york
"tech was friendly and efficient"
christa W.
wynantskill, new york
"The service seemed thorough and the technician was very polite."
elissa Z.
delmar, new york
"I was provided with a service call very quickly and given the assurance I needed to run my a/c with a reason for the issue of concern."
kathleen L.
renselear, new york
"Was able to fix issue, courteous"
william M.
glenmont, new york
"Everything ok."
thomas B.
delmar, new york
"Tech was efficient, pleasant, helpful"
samuel H.
delmar, new york
"Jonathan was extremely informative and courteous."
walter R.
albany, new york
"Expensive. Pressed 1 button and charged $84. Mind you Im a member."
steve V.
delmar, new york
"Diego was thorough, explained everything extremely well, and was super professional"
william L.
delmar, new york
"The best of everything"
anthony T.
albany, new york
"prompt, polite"
gail S.
slingerlands, new york
"Clinton was very helpful, knowledgeable and professional!"
elisa H.
voorheesville, new york
kathy C.
albany, new york
"Office staff was responsive and professional, tech guy very prompt and helpful...not happy with sales rep, price or turn time."
herbert jr J.
albany, new york
"I was disappointed that the technician did not take the time to clean the filter around my air conditioning unit. In past services this has always been performed"
philip J.
delmar, new york
"Professional knowledgeable service technician on time and thorough"
chris S.
rensselaer, new york
"The technician completed the repair in 15 minutes"
cory S.
rensselaer, new york
"Nice guy. Fixed AC capacitor quickly and earlier than expected."
james G.
ravena, new york
"Diego was very thorough and professional----after he left we noticed that our AC was running much more efficiently!! Usually our upstairs doesn't cool off as well as the downstairs and last night it was much cooler! He also gave us some advice on how to keep the unit running more smoothly. He explained everything he was doing and why he was doing it which was very helpful to us."
david K.
delmar, new york
"Technician was quick to assess the possible problem and confirm that the water heater was still in good condition."
amanda E.
glenmont, new york
"Diego has come to my house before and is so friendly and nice. I so appreciate what a great job he does, so I was thrilled to see him again! He always pretends that he doesnt notice the mess and craziness of the house, lol. He is a top employee! Thanks Diego!!"
keith R.
albany, new york
"did good job quickly and efficiently"
brian F.
albany, new york
"Service technician Kyle was efficient and professional. Explained clearly both the technical work and the costs/charges. He was personable and respectful."
sally C.
voorheesville, new york
"Prompt service. Knowledge of furnace and air conditioner."
luis R.
slingerlands, new york
"Excellent service, courteous and friendly."
kevin K.
glenmont, new york
patrick S.
rensselaer, new york
joe G.
rensselaer, new york
bob M.
voorheesville, new york
"The tech temporarily fixed issue and is returning next week to investigate and fix."
jim L.
altamont, new york
"Filter was not checked Coils outdoors were not cleaned"
janell H.
albany, new york
"Justin and Ben, who installed my new furnace, were very efficient. They arrived on time and did their work diligently, even completing everything in 4 hours (when the estimated time was 5-6 hours)."
ann M.
selkirk , new york
"Punctual Tech, informative, problem fixed efficiently"
lawrence P.
voorheesville, new york
"Technician explained everything that was checked and indicated what the testing values indicated. Technician very polite."
pamela W.
voorheesville, new york
patrick S.
east greenbush, new york
timothy G.
selkirk, new york
"Very knowable and answer all my questions"
larry L.
delmar, new york
elizabeth G.
slingerlands, new york
"Joshua is a very helpful professional. He got the job done and carefully explained the next step."
douglas F.
delmar, new york
pamela R.
selkirk, new york
scott S.
delmar, new york
mark D.
albany, new york
margaret L.
albany, new york
ann R.
east berne, new york
albert C.
altamont, new york
"Very knowledgeable and professional"
kristen F.
voorheesville, new york
"Quick, friendly and helpful"
salvatore / christine F.
slingerlands, new york
"The man came in and did what needed to get done......and was very pleasant."
grant H.
albany, new york
philip K.
hudson, new york
"Technician was helpful and efficient and answered all my questions."
frank H.
glenmont, new york
roderick M.
albany, new york
ken G.
voorheesville, new york
"Came on time. Courteous. Wore a mask. Did a thorough job. Explained what he did."
thomas D.
delmar, new york
"The outside air conditioning unit was never opened up and cleaned out. There is debris from the trees that accumulate inside and that was always part of the service call in previous years."
rick M.
east greenbush, new york
"Very responsive."
john H.
delmar, new york
"The service person was very polite, and answered my questions."
michael r P.
albany, new york
"Grant noticed it was frozen up & turned off to thaw. Clinton returned to put in anti-freeze."
joseph S.
delmar, new york
daniel O.
wynantskill, new york
"Tech was knowledgeable and explained problem. Problem was fixed."
gladys I.
albany, new york
"Very polite, used caution"
robert H.
albany, new york
"Polite, competent, efficient and very informative. Great communication skills."
peter K.
delmar, new york
"Teck. Was on time and did his job . Answered my questions."
stefan S.
delmar, new york
sue M.
delmar, new york
"He was very thorough and explained everything"
laurie O.
selkirk, new york
"He was very interested in doing the best job possible even doing things I should have been able to help out with but couldnt"
bruce P.
glenmont, new york
"on time, neat and professional - couldn't ask for more."
debbie C.
albany, new york
"I requested Dontral, was told by your office he would do the service, and you did not send him to my house.I am not happy about that. Diego did not have a properly fitted face mask."
kaycei P.
castleton , new york
"I was very satisfied with the service today. They were able to send out a plumber the same day I called them, other plumber services had a week or 2 wait and we are trying to sell our house so it was Very important this problem was fixed ASAP. Robert fixed the issue within an hour or so. So very thankful!"
william R.
albany, new york
william L.
slingerlands, new york
bob T.
voorheesville, new york
"He was courteous and had good knowledge of his job. He explained all items that were checked and answered all my questions that I had."
sarah C.
albany, new york
barbara A.
slingerlands, new york
"Service was timely, thorough, professional, informative and friendly."
daniel F.
valatie, new york
"Brian does great work and explains what he's doing. The fix was very complicated and the result excellent"
gregory f.
albany, new york
"our tech was excellent"
joe K.
rensselaer, new york
"Good tech"
kathleen P.
selkirk, new york
"Eddie was amazing in every way: he called ahead of time to confirm; explained the precautions the company is taking to keep employees and customers safe during Covid; explained in great detail the furnace system we have and how it will support a new AC unit; financing options; and scheduling. He was thorough, customer-focused and friendly."
gary G.
canaan, new york
"Scheduling was badly handled. Our appointment was changed from 2-4 to 3-5, but the tech didnt arrive by 5. We called to cancel and reschedule and an appointment was made for Friday 8AM. The tech called and came on Thursday instead. It seems like whoever is making the appointments isnt coordinating with the techs in the field."
robert E.
delmar, new york
"We've always been satisfied with D.A.Bennett Service Experts. Thank you."
ed J.
delmar, new york
"Matt was respectful, confident and effective in soling the problem. I will request him if I ever need service again. Glad we have the annual maintenance plan!"
damian S.
slingerlands, new york
"On-site service personnel was polite, professional and got things done quickly while also describing what he was doing."
matt E.
delmar, new york
"Clinton was on time for the appointment and he was being very safe by wearing a mask. To minimize risk, he explained what his process was to looking over our a/c system."
rod M.
athens, new york
"Technician was on time, efficient, and provided good information."
lauren K.
ravena, new york
deborah L.
slingerlands, new york
herbert S.
albany, new york
sabrina W.
delmar, new york
"The technician was very helpful and professional. The only reason why I did not select 10 is that the no-contact process was a bit confusing, comparing what is described on the website to what actually happened."
thomas D.
guilderland, new york
"Don is an employee that your company needs to hold onto. He was polite, courteous and listened to any of my concerns."
mike P.
rensselaer, new york
elizabeth R.
wynantskill, new york
"Diego was thorough and respected our space."
darleen S.
voorheesville, new york
"Very polite, great with no contact service."
bernadette L.
albany, new york
"I am sorry that iforgot the technician name. He has been to my house before he is very knowledgeable and helpful explain things to us throughly."
mitch H.
west berne, new york
william S.
glenmont, new york
"Arrived within time window, was courteous, efficient and respectful of our property"
patricia J.
rensselaer, new york
"I made an appointment because My hot water tank was leaking. The technician charged me to diagnose the need for a new water tank. This I knew when I placed the call. I purchased a service contract for $99 and am not sure what benefit this provided me. When I initially made my appointment they gave me a timeframe and then sent an email with a different timeframe. I got another FREE estimate to replace my tank and purchased from them."
donald S.
delmar, new york
"he was here early and did the job and answered a question I had on the water heater"
patricia C.
selkirk, new york
michael G.
glenmont, new york
dr canavan C.
slingerlands, new york
stephen A.
petersburgh, new york
"Clint is very knowledgeable, professional and he has a great sense of humor. And we TRUST him 100% b"
eric S.
albany, new york
"service person was knowledgeable and through."
elizabeth R.
east greenbush, new york
"Quick and efficient."
john N.
rensselaer, new york
"Serviceman arrived during the scheduled time, and did an efficient job servicing our air conditioning system."
glen H.
hudson, new york
"We have always been pleased with the professionalism of your technicians and the promptness of your service."
kay c.
albany, new york
lorraine O.
delmar, new york
rita C.
albany, new york
neil S.
athens, new york
"technician was very nice and thorough"
debbie B.
albany, new york
jim P.
delmar, new york
"Showed up on time, was very respectful and he explained everything he did."
dave L.
glenmont, new york
"Johnathan came in very respectful of our home, professional work. Excellent verbal communication."
tina C.
rensselaer, new york
"Pleasant, professional and respectful of my home and personal space."
ken D.
glenmont, new york
"On time polite and thorough"
lorraine W.
middleburgh, new york
"Efficient, prompt and courteous."
stephanie K.
poestenkill, new york
"Technician was very polite and cooperative."
joe F.
selkirk, new york
"Job done well and in a timely manner"
david W.
delmar, new york
"The tech seemed very competent and completed the work in a timely manner, wore a mask, and was very polite."
edward P.
albany, new york
bill P.
westerlo, new york
"Very polite and explained everything he did and what the results were."
norma C.
delmar, new york
"Tech was knowledgeable, friendly and efficient."
dave B.
albany, new york
"Diego was very professional, friendly, and knowledgeable."
paul H.
delmar, new york
andrew H.
east greenbush, new york
deann S.
west sand lake, new york
"The job is not done. They had to order parts and when they first ordered one part, which was delayed, then when it finally came the guy found it needed another part also. Still no heat."
john S.
albany, new york
"Dontrelle was very professional, courteous and knew the product."
johanna B.
albany, new york
tim B.
rensselaer, new york
james C.
rensselaer, new york
"on time, courteous, and explained what they did and made good suggestions"
lauren K.
ravena, new york
mark L.
albany, new york
"No issues John did exactly what was explained to me over the phone"
harold S.
rensselaer, new york
"polite and did his job in short time"
diane D.
albany, new york
david P.
albany, new york
elliott culin C.
cobleskill, new york
"very prelesional and curious"
alan K.
guilderland, new york
fred J.
ravena, new york
anthony B.
knox, new york
"Very professional"
larry L.
delmar, new york
"He explained what he need to do and informed me of his findings."
gail kuren K.
albany, new york
"Service expert was timely, pleasant, and considerate."
paul F.
slingerlands, new york
david N.
rensselaer, new york
"Though care was taken on social distancing Good!!"
kofi A.
nassau, new york
"Simply satisfied with the work. The repair person was on time"
joe L.
delmar, new york
terry H.
slingerlands, new york
"Very thorough and polite"
sharon M.
albany, new york
joseph G.
rensselaer, new york
"Technician didnt have any filters even though it was the purpose of the trip. Appt was Friday, received filter, today, Tuesday."
michael K.
ravena, new york
mitchel A.
albany, new york
"Confident in installer"
mary C.
greenville, new york
"Explained what was done, very polite, very professional."
jane H.
selkirk, new york
nancy C.
athens, new york
"Technician was knowledgeable,courteous and professional"
james W.
rensselaer, new york
"Did everything outside effectively because of the Covid 19 concerns"
lee K.
delmar, new york
"He was efficient, respectful of my property, pleasant."
donna M.
delmar, new york
"The first day no one showed up, so I had to make a new appointment for the next day. Then I was charged 500 for a ten minute job. Then I was told you'd refund 150 and that never happened. And the sink still isn't right."
eugene F.
slingerlands, new york
gerald T.
albany, new york
"because he was considerate, polite and just a nice guy!"
jeff S.
delmar, new york
alfred W.
albany, new york
"I could tell that the rep was familiar with my Lennox furnace. He made a strong effort, but was unable to properly resolve the issue, which left my household without heat overnight."
steve K.
rensselaer, new york
"The guys knew what they were doing and were very forthcoming with information."
kim S.
albany, new york
"I do not understand the benefit of service contract. I feel not much of discount. I called to get someone to look at my furnace I told them a noise sounding like fan rubbing. They heard the noise were here half hour I was charged the service charge like expected . Then told and additional diagnostic charge added????? No parts needed unsure of charge for a diagnostic charge why nothing done different from SERVICE CHARGE!!"
patricia B.
slingerlands, new york
hari K.
albany, new york
david miller M.
altamont, new york
george H.
delmar, new york
"They did the job well. When a leak appeared, they were back with a smile to fix it. They were really willing to go the extra mile."
janet/john R.
albany, new york
"Clayton was timely,respected the current situation of social isolation"
thomas M.
albany, new york
"been with rjd since 1988"
anthony N.
albany, new york
"Informative and professional"
lucille R.
albany, new york
"noone called me before the workers showed up"
janice D.
cobleskill, new york
"Grant was very polite and efficient. He even answered questions I had about my humidifier and water heater"
dr grogan G.
slingerlands, new york
"The three people were very polite, answered my questions. Was it necessary, with the corona problem, to send three people to my home? I'm 83 and try to avoid exposure."
patrick S.
voorheesville, new york
marie K.
rensselaer, new york
steven S.
rensselaer, new york
"Professional, clean, understanding. Knew his job very well"
robert F.
selkirk, new york
louis M.
albany, new york
"Excellent service n knowledgeable staff"
jack K.
hudson, new york
"Very professional from the office staff making my appointment to the serviceman completing the job."
lauren K.
ravena, new york
"Informative on what they saw through inspection"
donald G.
albany, new york
patrick C.
albany, new york
"Professional and on time."
roger C.
delmar, new york
"Wasn't sure the I had gotten the right part but was assured that they could fix my faucet with it and they did."
philip E.
rensselaer, new york
"Diego was, in fact, earlier than scheduled but called to indicate he could be early if it was ok with us. He was pleasant, neat and professional"
laurie R.
delmar, new york
"Technicians were on time, cordial, efficient, professional."
scott W.
delmar, new york
john R.
albany, new york
"Very thorough nd professional and explained everything to me"
mary L.
ravena, new york
"Identified the problem, but couldn't resolve it...also seemed unfamiliar with my particular heater. One man (Don) worked the heater, other man (no name) advised me alter would be to replace entire system with a different smaller one involving removal of all current piping. I felt there must be an alternative, but wasn't given suggestions."
pamela W.
voorheesville, new york
"Very efficient"
mike M.
rensselaer, new york
michael G.
cobleskill, new york
"Person was professional, friendly and knowledgeable."
angela L.
albany, new york
"Fast. Thorough"
paul W.
rensselaer, new york
william S.
rensselaer, new york
howard G.
albany, new york
janell H.
albany, new york
"The technician did as much as he could do on a Sunday, but the problem, while it was identified, was not resolved, so I couldn't help but be dissatisfied. It didn't help that I had a Sunday visit because the technician on call Saturday didn't even get back to me until after 11:00pm in the night which was too late."
frank B.
delmar, new york
"Polite, Honest and Knowledgeable Staff"
lee K.
delmar, new york
"He was professional and pleasant."
jim/kelly F.
greenville, new york
"The technician was punctual, informational, and knowledgeable."
herman C.
albany, new york
mary H.
rensselaer, new york
"No complaints"
frank Z.
delmar, new york
david C.
delmar, new york
"Diego took the time to answer my questions and explain what he was doing. Thorough job cleaning out drain lines and then determining how to increase humidity in the house."
daniel M.
rensselaer, new york
"Diego was very knowledgeable and personable. He answered all of my questions and provided outstanding service."
michael S.
glenmont, new york
jessica S.
cobleskill, new york
"Devon was prompt, polite, and knowledgeable. He cleaned our boiler and kept it running."
john I.
greenville, new york
"Prompt, professional, polite"
susan C.
athens, new york
"Very dissatisfied with the lack of experience of the technician that was sent to the house. His opening statement was I never changed a gas stove to propane. With paying an hourly rate, I would of appreciated someone who had experience. After 2 hours with the stove they proceeded to hook up the water line to our refrigerator. Hooked the line to the refrigerator, went to the basement to hook into the water line, told us we had the wrong part. My husband finished with that part cause it was indeed the correct part. The next day we noticed the refrigerator water leaking from where the TECHNICIAN installed the line in the back of the refrigerator. When trying to make the Manager aware of the situation, he wouldnt let me explain. All he kept saying is that he would send someone out but if the leak was where his technician didnt actually touch we would have to pay for it. Good business practice would welcome constructive criticism, so that the next time your technician could be better at his job, instead the manager wouldnt let me explain the situation."
paul L.
delmar, new york
"Prompt, solved problems, corrected error, friendly"
hal H.
averill park, new york
"The part we needed came in quickly and the technician was very courteous."
kristin O.
delmar, new york
"Diego was great! Helpful, courteous, and thorough."
jim S.
guilderland, new york
"Dontrell is fantastic. He always solves my problems with the best advise. He is timely, responsive, helpful and very professional. I am always glad when I hear that he is coming to my home. He always goes above and beyond. You should give him a raise and promotion. I can not say enough good things about him and his work."
stephanie T.
altamont, new york
"On time, kind and efficient"
vincent F.
rensselaer, new york
kevin M.
slingerlands, new york
"Prompt, right on time; very professional."
roger C.
delmar, new york
"Efficent,pleasant."
anne B.
delmar, new york
"Technician was prompt and courteous"
laura H.
e greenbush, new york
"Tech was very pleasant and also informative"
dave G.
glenmont, new york
"Very Professional."
mary S.
albany, new york
"Technician was pleasant, professional and resolved an issue completely."
victor M.
hudson, new york
"Even though parts had to be ordered and the repair took several days to complete, the company was diligent about keeping me informed and keeping the job moving."
robert D.
east greenbush, new york
"Technician wast professional and on time."
kimberly F.
delmar, new york
"Diego was amazing... he actually showed me settings, changed my filter for the first time by one of your technicians and not just tell me I need to, and cleaned the humidifier pan first time ever"
allan P.
albany, new york
"Scheduled the appointment with ease. Technician arrived on time, was very pleasant, and did a great job."
john R.
albany, new york
bernie H.
albany, new york
"The professionalism and quality of work Brian did was excellent. He was not scheduled to do my install, but due to someone else calling in sick he had to reorg his day and pick up my new unit before arriving, thus making him 2+hrs late from my service window. He also had a new trainee with him and showed him how to as they installed the new unit."
jane C.
glenmont, new york
"Richard arrived on time, fixed the problem with our kitchen faucet quickly, and advised us about the potential for future problems and what part to order if we saw these begin to occur. He also did a survey of our home and its plumbing system and fixed another loose faucet in our laundry/mudroom. Again, he warned us that there could be problems in the future and advised us that we might need to replace the faucet in that sink (it's an inexpensive one from Lowe's). He suggested a couple of good brands. He and my husband walked around the house and he made a couple of other suggestions, including for a backup sump pump, which we will consider. All in all, he was prompt, professional and competent, all things you want when your kitchen faucet is loose! It sprayed very hot water over my left arm last night when I tried to shut the faucet off with my right hand...we were grateful to get such prompt service."
marlene H.
delmar, new york
"On time, professional and friendly."
terry H.
slingerlands, new york
stephen D.
delmar, new york
steven S.
ravena, new york
gerald T.
albany, new york
"because he was very pleasant and fixed the problem"
elizabeth R.
east greenbush, new york
"Brian was very thorough and answered all of my questions"
sarah S.
altamont, new york
"Very courteous"
josh F.
selkirk, new york
fred B.
duanesburg, new york
"Knowledgeable and professional technician"
maria N.
slingerlands, new york
"Clint was very good and clearly told us what he was there to repair"
robert P.
east greenbush, new york
jon T.
delmar, new york
"Can do attitude"
kathy C.
slingerlands, new york
"John was very polite and respectful, smiled and great demeanor."
michael G.
glenmont, new york
"Technicians were helpful and professional"
michael R.
east greenbush, new york
"Timely and answers questions."
laurie R.
delmar, new york
"Technician showed up on time. He was pleasant, professional and completed the work in a timely manner."
paula B.
albany, new york
"Very polite through."
vincent R.
voorheesville, new york
"Diego was very thorough and explained what he'd done and the condition of the various part of my furnace. So I have a good idea of what's working well, but also of things that will need replacement by this time next year. I believe the heat is coming into the house more efficiently after his visit."
marie K.
rensselaer, new york
rod M.
athens, new york
beth A.
ravena, new york
"Service was performed and tech was polite and answered all questions"
joe K.
rensselaer, new york
"Tech checked and explained everything"
mark W.
albany, new york
"They verified my concerns and dealt with them"
marney M.
albany, new york
"Punctual arrival, excellent service, clear communication."
richard H.
delmar, new york
keith R.
albany, new york
"great work on maintenance and explanation"
michael T.
albany, new york
"Dustin your Technician put coverings over his shoes when he came into the house. He did a thorough inspection and test of the equipment. Area was clean when he left."
wolfgang W.
delmar, new york
"Very professional,polite clean working"
janet R.
cobleskill, new york
"The technician was very polite & helpful. He explained everything he did & was very knowledgeable."
marcia S.
rensselaer, new york
"In time, efficient, explained things, very pleasant"
rosemary K.
albany, new york
"Clinton was very professional. He tried his best to identify a noise that turned out not to be electrical and nothing to do with the furnace."
vicki L.
ravena, new york
"Very sufficient"
vince D.
glenmont, new york
margaret S.
rensselaer, new york
"Tech was on time, considerate of my home, efficient and informative."
daniel C.
albany, new york
"He was very knowledgeable and explained everything in detail."
daniel S.
albany, new york
william P.
delmar, new york
"Arrived early in the service window. Performed efficient inspection and analysis, Informed us of progress and results."
nicole R.
cobleskill, new york
"Devon was very informative and went over all of the check-ups he performed."
ed J.
delmar, new york
"Clint is a perfectionist in customer care. He explained everything, rewired a trigger switch and made sure everything was working perfectlybefore leaving. He is a credit to your company!"
janice L.
albany, new york
"Very thorough inspection and cleaning of my two boilers. Explained his findings and recommendations."
stephen D.
delmar, new york
bruce R.
albany, new york
"I should have paid more attn to messages, because I missed a chance to schedule an earlier arrival time."
jennifer F.
glenmont, new york
"Extremely helpful and thoughtful technician."
bernadette L.
albany, new york
"The tech was very knowledgeable and informed me of all they did and why.they also seemed to like their jobs. Friendly."
rex T.
glenmont, new york
ada O.
rensselaer, new york
sharon C.
albany, new york
william R.
albany, new york
"Competent. courteous."
eric L.
albany, new york
daphne J.
poestenkill, new york
"Friendly and knowledgeable"
mr ricci R.
delmar, new york
"Tech arrived on time and was very thorough and efficient"
lynn D.
albany, new york
"Accommodating, knowledgeable"
daniel F.
valatie, new york
"He explained things about our system that we did not know before. He was competent, friendly and thorough. Plus we like it that we receive updates by phone about when he is likely to arrive"
mitch H.
west berne, new york
mike F.
north greenbush, new york
"Technician ddi a thorough job of maintenance on our furnace"
sharon C.
albany, new york
"Your technician did not turn my hot water back on."
scott S.
delmar, new york
"This was a follow-up to a service call a month earlier that didn't rectify the problem. This technician, Dontrail, was extremely professional and courteous from the minute he entered our house. I showed him the receipt from the previous service call and he then got to work. He quickly found the issue and politely and clearly explained the problem and how he would fix it. I can't praise Dontrail enough!"
robert C.
slingerlands, new york
vincent N.
wynantskill, new york
"Guy was nice and professional."
stephen M.
feura bush, new york
"Brian did a quick and thorough job. Great, as usual by your firm!"
ed K.
claverack, new york
"Disappointed with the wait time for service to arrive. You can check your records. We waited from about 8 AM to 9 PM. While it wasn't life threatening it was unnerving and unreasonable, in our opinion. We had to dress for 55 degrees in our house."
william P.
delmar, new york
"Clinton always reviews the status of the furnace with me."
william G.
guilderland, new york
"Very respectful, answered my questions, attended to my concerns"
lawrence W.
albany, new york
"I was very happy with the work of the technician, who resolved the problem with the non-functioning of the Buderus boiler soon after he arrived. But, on an extremely cold night, there was a delay of over 5 hours between the time I reported that the heating system was not functioning and the arrival of the technician. This was not the fault of the technician, who was already working overtime that day but, rather, the result of your company's not employing enough technicians to handle your service contracts. HIRE MORE TECHNICIANS!"
joe M.
albany, new york