D.A. Bennett Service Experts Heating & Air Conditioning Reviews

"Nice guy and came two hours early."

"Excellent service"

"Discovered furnace check had already been done"

"On time very pleasant to talk with job well done"

"Technician appeared to be knowledgeable and answered questions well"

"Heather was very professional, got after the service quickly and has a nice personality. She explained everything and did good work."

"technician was very thorough throughout the dervice cal"

"Tech was on time, very efficient, friendly and answered all my questions."

"The technician was very helpful in providing information on my part to maintain an efficient furnace."

"Timely, professional, courteous ."

"Heather was efficient , courteous and knowledgeable ."

"This was the third time, they did not show up at the prearranged allotted time."

"very courteous, neat, freindly"

"Went out of his way to get a part so we would have heat!"

"Our tech was on time and did the work properly. He also answered any questions."

"timely -- technician explained what he did Bennett has covered our heating needs for over 50 years now and we have always been satisfied."

"Technician was well prepared (had our special filter), very professional and businesslike."

"Courteous, kind, on time and in a timely matter."

"Heather was polite,friendly and quietly got our PM on our furnace completed. I would recommend her to anyone and I will also request her to do the PM on our AC if she can."

"Heather was knowledgeable and told me everything that was done and how I would be all set for the winter"

"Quick, clean, friendly service"

"Technician provided us with tips on upkeep that were easily understood and showed us other tricks to help keep units operating at their best."

"very thorough job and answered all my questions."

"clint was efficient and polite"

"The plumber was very nice and I am very happy the problem was resolved. It was difficult to wait until Monday with a plugged toilet but I do understand."

"Clint our service technician was extremely thorough and professional. First time he has serviced our furnace. Very pleasant and competent. Prefer to have Clint perform our periodic services."

"as always exellent"

"he seemed to know what he was doing"

"Prompt, offered suggestions"

"Clinton was excellent"

"the fellows who did the job were very efficient and cleaned their mess up."

"Clint is an excellent service technician. Before he started he asked if we had any problems, and when complete, he took the time to explain what he did and what we can expect as far as life expectancy of our boiler and hot water heater."

"Can't do the work I requested"

"Very thorough excellent job. Last year technician 10 minutes. This year technician 60 minutes. Excellent."

"Technician was knowledgeable and informative."

"always very knowelable and friendly"

"Technician was very thorough and responsive to my questions."

"The technician was very professional All work was completed timely"

"Service person was pleasant, checked out our system, Said that everything was in good shape."

"Your Service Technician, Heather, was a true professional who appeared to enjoy her job. She was very thorough with her maintenance check up."

"timely, courteous, knowledgable,efficient, nice"

"The technician was knowledgeable, prompt, friendly and efficient."

"Professional, competent, courteous"

"They Sales person Brian was very helpful and the Serviceman was very polite and a pleasure to work with (Sorry I forgot to ask for his name)"

"He immediately knew what the problem was and how to fix it."

"Technician was knowledgeable, personable, and helpful."

"The technician was early to the appointment and was helpful answering my questions"

"appointment within reasonable amount of time kept updated with arrival time technician very professional and courteous"

"Richard was quick to respond to my call. He arrived within the hour. He assessed the situation and explained in laymans terms how he would fix it. He fixed it in sufficient time. He was friendly and professional on top of it all."

"She did a great job and was helpful to me when I had a question."

"Pleasant, quick and efficient"

"He was very friendly, polite and knowledgeable. Also very courteous."

"Professional technician"

"All arrangements were timely, from making the appointment to the service man arriving on time."

"The technician was here on time and had the part necessary to fix our toilet in short order"

"Technician was personable and did his work conscientiously."

"HEATHER SEEMED TO BE VERY KNOWLEDGEABLE AND EFFICIENT."

"Tech was friendly and pleasant, but didn't reseal intake & exhaust pipes after removing them from my furnace. Had to break the beads of silicone seal that was put on them when installed, but didn't reseal them when replacing a UV bulb."

"We loved having a female tech,"

"Heather was very courteous and professional . Appeared very competent."

"very thorough"

"Quick and efficient"

"He was polite, let me know what I had to do to assist him and let me know when he was switching from the cooling to the heating system check."

"Clint was extremely meticulous in servicing our furnace."

"work was completed satisfactory and in a timely manner."

"Heather was courteous, efficient and competent."

"Aprilaire 213 filter was installed incorrectly in opposite way to air flow."

"Efficient ,courteous young man"

"Good contact from the service team about the time of their arrival and good explanation of the work that was done."

"Courteous and efficient repairman"

"Heather was polite, conscientious and thorough in her work."

"When performing the check on my air conditioner, this technician did not spray it off and clean the exterior and the fins like the other technicians have done in the past four years that I've had this service. He did not even ask if I had an outside faucet (I do!). Also, he did not provide me with a final receipt with the details of the tune-ups to furnace and AC like I've received in the past."

"Quality work."

"Heather was very thorough, and seemed to ensure that the work was done right. She was also friendly and polite. And it was fantastic to finally have a female technician do the work!"

"she covered everything she needed to"

"The technician was polite, prompt, and competent."

"Very polite and informative."

"The technician forgot to turn the ac switch back on. Service Experts had to send another tech to correct the ac."

"Friendly, cleaned furnace, no problems."

"Technician was obviously very experienced."

"Very professional"

"Both Dave as our salesman and the two men (James and Nick) who installed our air conditioner were knowledgeable and very personable."

"Technician was very preofessional"

"I gave this rating based on Josh's years of experience, his attention to detail, and his knowledge of my system and the problems that I had with it's initial installation that were caused by others in the company."

"Richard was knowledgeably and service friendly"

"The plumber did good work - and was helpful. It was just a little expensive, but that's not the technician's fault."

"The technician, Clinton, is very good at explaining how everything is working and what to watch for should there be any issues. I have had him previously for my furnace check up and he was very well versed in explaining everything he had done and any issues that may eventually arise."

"Very hot day. Lots of service calls for tech. Was not fixed until a day and a half. The company needs to put on more that one tech. When there is an overload of calls."

"Tech solved the problem quickly and offered helpful suggestions concerning other plumbing equipment at our house."

"Although I understand the reason behind the method, being that I am a weekender makes it very difficult to get a service appointment is I cannot make that appointment until the part is in."

"On time, knowledgeable and professional."

"The man was very neat and clean and friendly."

"Clinton, who was the tech was fantastic! We really enjoyed his sense of humor too!"

"Heather arrived on time and wen right to work."

"The scheduled tankless water heater maintenance was not performed as the technician did not have the proper equipment."

"very informative and helpful and through."

"Took care of my problem"

"Shawn was very professional. He showed us the damaged part and explained what work he had done. He worked quickly and efficiently."

"Dontell and Elijah were fine but it was almost $300 to fix something that should have been handled in June 20 a/c tuneup. Elijah had to add refrigerant which should have been done in the 6/20 service contract tune up. I plan to call and request refund or credit."

"As usual, the technician arrived when they said and service my AC. Very professional!!! He explained to me everything he was checking and the status of the unit. He also gave me tips to keep the unit in good working order so there would be no issues."

"The technician overrode the system to make the hot water heater start..didnt clean it, gave no explanation as to why...I just had my floors sanded with tons of vibration...but that wasn't it...and that was it.. just said my water heater of 9 years was just too old... water heaters last 6 years... funny you guys put the last one in and told me 10-12 years.... he then gave me a ridiculous quote of almost $3,000 to replace my current water heater with same one... I paid $1,000 soup to nuts 9 years ago... a 3000% markup..... ridiculous... all he wanted to do was sell me a new heater... very disappointed."

"Brian Cullum is excellent - he's a consummate professional, competent and reliable. I always feel like he's there to get the job done right, and I trust his opinion completely. Not every service person from D.A. Bennett knows what they're doing. I've wasted money and time on poorly trained technicians from this company. Hopefully, Brian will be around for the long haul. If every technician was as good as Brian, I would have marked "10" for every question below."

"Very courteous and helpful service offered by Clint."

"Came on the day needed- was very efficient"

"The office was able to accommodate my need for a late afternoon appointment on this date. The technician listened to my concerns, was polite, patient and answered my questions."

"quick efficient and friendly serviceman"

"They did a good job.Air conditioning working now. Could have provided more suggestions to improve efficiency."

"Two things remain to be done. We were supposed to get a call this week making an appointment to finish the work. This did not happen."

"The technician came in and quickly concluded the smell was a dead rodent. I had expected an investigation of the roof vent or Ptraps or plumbing system to look for the vexing smell. Catseye came the next day, thoroughly inspected the house and found no evidence of pests or rodents. In his opinion the smell is not a decaying carcass. Rick was personable and professional, however I have an unusual situation that I am desperate to resolve. I think I would have benefited from the expertise of a more experienced technician who might have seen similar situations over time."

"Technician did a great job, was very professional, and explained the hot water tank and how it works to me which was very helpful"

"Outstanding service"

"The serviceman was professional and did his job very well"

"The technician was polite and efficient. I appreciated the phone call telling me he was on his way."

"The technician was very pleasant and seemed knowledgable but led me to believe that it was quite likely the part was in the Lennox warehouse which was closed on sunday. So i.have no idea when my air conditioner will be fixed."

"Friendly and knowledgeable tech."

"Friendly and knowledgeable"

"Technician arrived on time n was very efficient with his work He was extremely knowledgeable about his job"

"Friendly and informative and helpful."

"Tomas arrived - shut the water off and proceeded with the following prices without checking a thing. New cartridge $264 plus $200+ to install same - or - we would furnish a new facet and installation would be $200+ or you would provide the faucet appx $200 for facet and $200+ to install it. No matter which we chose, it would be around $500. We told him we would let him know. Well, we got a new plumber and it cost less than 1/2 for the cartridge with NO installation charge + travel cost - that was it. He took apart the whole facet and cleaned and greased all the moving parts. So happy! We will certainly use you for our heating and air conditioning but never again for plumbing."

"pleasant and competent service"

"Technician was very helpful in answering our concerns."

"Service tech was very good-- but he did not check off on the list of services performed and I did not notice that until after he was gone. And I had also requested by phone to have some information mailed to me about new heating and cooling units suitable for my home I have not received any information. I did renew my contract."

"the technition did a very good job and explain everything clearly."

"Arrived within the given time frame, pleasant and friendly, completed the task efficiently and took time to discuss results."

"Jason arrived promptly, provided the service requested and answered all our questions very thoroughly."

"Tech did an excellent job."

"I was supposed to have a new air conditioner and furnace installed and these guys are so great. When I said I have a heater to my pool and it was never connected. They contacted the office and I was able to get my pool heater also installed and the price was AMAZINGLY, I was given a quote of over $1000.00 by another contractor and Roland J Down did the job even better and faster then expected for under $400.00. The guys are so professional and efficient. I think I'm in love, a new furnace, new air conditioner (so thankful because it's hot outside) and now after 4 years my pool heater is working. My Grandbabies are going to be so happy. Thank you Ryan and Richard"

"Technician was very professional and informative. Call center was polite and accurate."

"Dontrail, was fantastic. He was ontime, tested our system, went through all his findings with My wife and Myself, explained the Advantage system to us, discussed replacement filters and was the most thorough person we have ever had at our home. Couteous is an understatement, this man is a true credit to your company, and I look forward to seeing him as the years go along."

"Hot water pressure tank is jutting out in walk area"

"Kyle is always great and informative."

"Sent the wrong technician to work on our attic unit, so had to re-schedule with a tech who worked out fine."

"Adam worked to understand the problem and reach the proper solution"

"Clinton was excellent!"

"Matt is always good with our service"

"Clint was courteous, efficient and respectful. He had a pleasant manner and a nice sense of humor too. He did a very nice job."

"He was prompt, explained everything thoroughly, and cleaned the a/c unit of all the cottonwood"

"Technician is knowledgeable, friendly, and efficient."

"Very prompt, professional, friendly service."

"prompt, courteous, neat"

"Byron has excellent trouble shooting skills, knowledge of the equipment, and top notch people skills."

"Not happy hearing they're doing away with R22 and going to have to buy a new system next year"

"Technician arrived on time. After completing the AC service, he went over the the future need to upgrade the AC unit as it is an R22 user which is being phased out."

"I already answered these questions and provided satisfied answers but want to add these remarks. Your company must provide people in the field with adequate tools, such as tablets. My technician had antiquated equipment for processing my credit card and my bill. It crashed multiple times. You all are making a lot of money- spend a few dollars and make your field peoples- and your customers- lives easier. Please!"

"Explained the results of the performance inspection in detail."

"Very competent, very pleasant people."

"Always good service"

"technician knew exactly what he was doing and was sincere."

"Adam was very proficient and professional. However I still await the cost of a part he was going to look up for me."

"Very knowledgeable tech."

"Service tech seemed to know his job. Explained things and answered questions."

"Very efficient, polite and took care of business."

"Very knowledgeable and professional and explained things to me. Honest, not looking to sell me anything."

"Tim was very courteous and performed the service tasks that I would expect of your techs, He is right up there with Bob and Ron, (I had one of your techs, a few years ago, that never cleaned the condensate pump pump or rinsed the A/C coils even though I had the hose sitting there. It definitely was not Bob, Ron or Tim.)"

"He was an excellent technician. He had a very positive apprroach."

"Once the technician arrived, he was efficient, courteous, informative and friendly."

"I just think that the technician did what he was supposed to do and everything was o k"

"Despite working outside in the dark, he was able to thoroughly diagnose the problem and carefully explain the issue."

"He knows his job and does it"

"In the past, when I had the AC annual maintenance, the technician took off the filter guards and hosed down the AC filters (we have two). This time, I mentioned this to the technician, and he said if that is what I wanted he would do it, but he kept the protectors on and only did one. Should this be part of the annual maintenance?"

"Grant took the time to thoroughly explain all the issues."

"The tech gets the job done in an efficient & timely manner. He verbally explains what he has done in addition to giving a written acc't. My only complaint is the same as in past service visits. Appt time was for between 10am & noon. Service tech arrived @ 1:40 pm."

"Very knowledgeable and looked at water heater and was 8 yr old and out of warranty..so show me info on tankless water heater and getting one installed"

"prompt, clean and efficient."

"I believe he correctly assessed my toilets problem. It was unfortunately bad news, that it cannot be repaired even though it is only 3 years old. I am trusting that he is right and will replace it."

"Took less than 10 minutes"

"Clear explanation."

"Every year the tech states the furnace is showing rust. It started when we only had the unit for about 10 years. I thought the furnace should last st least 15 years. I always feel like you are trying to sell me a new one and not service what we have."

"Waited all day for a representative to show up for a water leak. Once he got here, he said he does not know why they sent him to a mobile home. He doesn't work on mobile homes."

"Friendly and knowledgeable technician"

"he cleaned the outside of the air conditioner and put it back together."

"All very good, professional, complete But scheduling was off. 10-12 ended up being about 12:30 to start and **** most of my day"

"The service person was polite , courteous and right to business."

"Actual service of the technician was very good. Appointment was scheduled between 2 & 4, however, arrived after 5 so overall score dropped slightly."

"Tech just checked the electrical and did very little else. No temp check and no coolant checks. No maintenance done. Had to ask about status of furnace filter and he said it needed to be changed in a couple of weeks. Asked if he could do it now. I paid quite a bit for a device agreement and not getting the service I should be. Had to ask for a receipt as well. I have watched other techs perform the same service and do quite a bit more and spend more than 10 minutes doing it. Very disappointed."

"Arrived on time; was pleasant; was thorough"

"The tech was professional, courteous, listened and answered my questions and checked the AC unit, filter etc to ensure it was running properly."

"Technician was knowledgeable, efficient and got the job done quickly."

"From start to finish the persons we dealt with were knowledgeable, courteous and worked efficiently."

"Great service"

"Polite and knowledgeable technician."

"The technician was efficient and helpfull"

"prompt. professional, courteous service"

"The gentleman knew what he was doing, checked everything, cleand the outdoor compressor and finished up. All mneat and tidy."

"Very knowledgable and explained everything very clearly."

"Technician arrived within the scheduled window of time. He was friendly and efficient."

"They didn't turn the water back on the water driven sump pump. They did not seal/calk around the pipes after replacing them (outside the house, siding). Cost too much for just replacing outside pipe work. They couldn't agree on how to do the job."

"Technician was punctual and efficient."

"Friendly, discriptive to questions I had regarding my system and honest as to figure I may have on the future"

"Excellent and respectful service"

"Adam is professional and thorough. Keeps me in the loop about status of visit and Findings."

"Adam is professional and thorough. Always lets me know his findings. Please disregard previous survey. Meant to be 10s, not N/A"

"They arrived on time - were very professional and did an outstanding job installing our new heating and air conditioning system/"

"Grant took the time to explain to me what was going on with my heating unit and pointed out where the issues were."

"The technician was wonderful. Explained things thoroughly. Theres no where to respond to question 10 - honestly I dont know if its a good value or not."

"Very professional technician"

"I am very satisfied with Ron's work. The problem is that in the winter I had an appt. and your company didn't come for many days (and I have had a service contract with you for 13+ years) and it has happened again twice in the last few weeks, that no one showed up and no one called me."

"Dantrell was very thorough and has always been a pleasure to deal with"

"hes was in and out in about 1/2 hour and said everything looked good and clean."

"very knowable and helpful"

"It felt like the service technician did not do any cleaning of furnace although this was an AC Maintenance check- looked at the numbers for the AC but due to cold weather couldnt get a proper reading- he had to be at my house for 20 minutes at most! In the past they usually are much more thorough! This is the first time I have been disappointed in the amount of time a technician spent in my twice annual maintenance"

"They were prompt in responding to our call and courteous to our concerns. They kept us apprised of what they did and that a return visit was necessary."

"Efficient and well intended."

"Technician Rick was fantastic and very professional and friendly. A very nice young man."

"Dontrail was on time,very nice, efficient answered any questions we had."

"Tech. Was on time, polite, and answered questions."

"Good technician"

"Excellent service. Technician was very nice, explained everything well and was considerate of my house."

"The technician was talkative appeared to be knowledgible but failed to hook the furnace back together and we had to call for emergency service that night because we had no heat all day and we returned home late. He received a personal phone call and lost focus."

"Not very helpful and didnt even leave any paperwork"

"-did not get any paper work?? - when Brian Silvia cam the next day he filled the humidifier reservoir and adjusted the dampers; Brian was exceptional"

"Very professional. Cleaned up after job done. Very polite."

"Technician offered no explanation as to what he did during the short visit. He did not leave a service report and simply said everything was fine. I was not with him in the furnace room during his service call so do not have any idea of what he did and he offered no explanation."

"Clinton was professional, seemed knowledgeable and timely."

"Brian was excellent. He showed us things about our furnace that we had not been told about. He did a thorough job and was great at explaining things."

"I put 5 because of the # of times it took to fix the problem but I give Adam a 10 for his customer service & dedication to fixing this issue."

"Everything expected was cpmpleted in a timely and accurate manner. Service tech was courteous and friendly."

"Very thorough and knowledgeable."

"clinton was on time and very informative about what he was going to do. I asked one question , and he came upstairs to show me my answer"

"Overall consistency of service"

"Josh is very knowledgeable and shares it."

"please call me sometime 518-439-8536"

"very efficient"

"Service was prompt, professional and problem solved the day we called."

"All aspects of my spring cleaning service - from my appointment call to the arrival of tech Ron - were handled very professionally."

"He was very upfront and honest about our furnace"

"Please give us a call next week."

"Everything went normal..."

"came in time frame, polite and friendly, and furnace still working"

"Was in and out in 20 minutes. Normally the tech is here for an hour. That night our heat stopped working. Another tech came at 2:30 in the morning and said the guy did not re-attach something correctly. In other words, sloppy work. First time in 18 years weve had a problem with you guys."

"excellent and careful service"

"Although the technician(s) were friendly, and knowledgeable, in the end I ultimately ended up paying $400 to install a part that ultimately did not fix my furnace, as it failed again within a few hours, and I was told I'd need a new furnace. So I feel like I just spent $400 on nothing."

"Clint is a professional and very knowledgeable."

"Prompt,professional service."

"Timely arrival. Knowledgeable technician. Problem corrected and I was informed re the problem."

"good svc."

"Technician was knowledgeable, efficient, and polite."

"Service was thorough, and Clint was personable and happy to explain things."

"The tech left a huge dent in my furnace and didn't fix the initial issue. Another tech came out and fix the initial issue but left water dripping in my basement. Very unsatisfied."

"The Technician, Ryan, was courteous and knowledgeable. He returned to fix our complaint that the new shower control was not delivering enough water and pressure. He took the valve and shower head apart and checked the water path. Reassembled all the parts. The shower works much better now. Our one complaint was the price, we thought it was too high, $850 for a new valve (and installation), which sells for about $200 or less on the online Delta site.."

"Easy to schedule; on time; and you always send solid guys; Today Kyle was professional, friendly, and knowledgeable."

"On time and quick"

"Very knowledgeable and didn't waste time."

"Work yet to be completed. Needed part has to be ordered."

"Jarret was very knowledgeable, professional and also very polite. He took the time to explain what he did."

"The first tech which cleaned the furnace apparently didn't do a good job. The furnace was spitting out soot and the second tech had to clean the furnace all over again. The second tech did a very good job. However, there was soot that was unavoidably all over the basement floor."

"Prompt courteous knowledgeable"

"The technician was friendly, prompt, and knowlegable"

"The service technician was very courteous and pleasant. He was very knowledgeable and explained what he had done. He explained a repair that was needed and promptly ordered the part. I also appreciate the way the technicians call when they are on the way and I have always been very fortunate that they try their best to arrive at the early side of the appointment time."

"From what I could see he did a very good job"

"The technician was knowledgable,courteous and friendly."

"He was very efficient and gave us sound update on where our equipment stood, including when it might need replacing."

"He was polite ,seems to know very well his job"

"Helpful and friendly technician."

"Would be a 10, but it took the second trip, made by Mark Leonard, to correctly diagnose and fix the problem The first technician was clueless."

"Im still without heat 3 days later. I spent $11,000 on a new furnace with you 2 years ago I had a coil go which they fixed but never finished hooking up the humidifier after they were done. They were going to come back and did not when I called to inquire I get let me email someone and well get back to you and never do. I believe when I buy something from a company they should be able to service it and get parts or have parts in stock so my children dont freeze. I know I will never buy a Lennox again and I need to find a company who can service me in better time."

"They corrected my venting problem quickly and it looked good."

"Excellent service, very professional"

"Ryan did an excellent job, not only in fixing the problem quickly and efficiently, but also from a customer service aspect - explaining things along the way."

"The tech came on time and clearly explained his findings including showing a picture of the inside of the boiler."

"Was very professional. Did a complete job. Very pleased with results."

"Dontrail was on time and efficient. He explained things thoroughly."

"Nice tech and informative"

"Adam went out of his way to fix the broblem. He succeeded."

"The technicians were courteous and timely i their service and assessment."

"The problem wasn't solved, although the employee who came did diagnose the problem but didn't have the equipment to fix it."

"Representative is knowledgeable and efficient."

"It was fast and efficient."

"Realized today when furnace filter was changed it tripped plug to condensate pump so water collected on basement floor. Its partially due to a faulty design. I have done the same thing before."

"The tech was fabulous."

"The service was quick and efficient."

"Adam is the best, I'm always glad when he shows up because I know I can trust the work he does or any recommendations he makes."

""Let us know how we did?" But what did you do? The part you replaced still leaks. I'll ask someone else to fix it from here on in."

"The technician was highly personable, worked efficiently and clearly knew his stuff."

"Fast & efficient."

"Timely, courteous, professional. Explained what we was doing"

"Service experts were on time, polite, and worked clean"