D.A. Bennett Service Experts Reviews

"Prompt service. Knowledge of furnace and air conditioner."

"Excellent service, courteous and friendly."

"The tech temporarily fixed issue and is returning next week to investigate and fix."

"Filter was not checked Coils outdoors were not cleaned"

"Justin and Ben, who installed my new furnace, were very efficient. They arrived on time and did their work diligently, even completing everything in 4 hours (when the estimated time was 5-6 hours)."

"Punctual Tech, informative, problem fixed efficiently"

"Technician explained everything that was checked and indicated what the testing values indicated. Technician very polite."

"Very knowable and answer all my questions"

"Joshua is a very helpful professional. He got the job done and carefully explained the next step."

"Very knowledgeable and professional"

"Quick, friendly and helpful"

"The man came in and did what needed to get done......and was very pleasant."

"Technician was helpful and efficient and answered all my questions."

"Came on time. Courteous. Wore a mask. Did a thorough job. Explained what he did."

"The outside air conditioning unit was never opened up and cleaned out. There is debris from the trees that accumulate inside and that was always part of the service call in previous years."

"Very responsive."

"The service person was very polite, and answered my questions."

"Grant noticed it was frozen up & turned off to thaw. Clinton returned to put in anti-freeze."

"Tech was knowledgeable and explained problem. Problem was fixed."

"Very polite, used caution"

"Polite, competent, efficient and very informative. Great communication skills."

"Teck. Was on time and did his job . Answered my questions."

"He was very thorough and explained everything"

"He was very interested in doing the best job possible even doing things I should have been able to help out with but couldnt"

"on time, neat and professional - couldn't ask for more."

"I requested Dontral, was told by your office he would do the service, and you did not send him to my house.I am not happy about that. Diego did not have a properly fitted face mask."

"I was very satisfied with the service today. They were able to send out a plumber the same day I called them, other plumber services had a week or 2 wait and we are trying to sell our house so it was Very important this problem was fixed ASAP. Robert fixed the issue within an hour or so. So very thankful!"

"He was courteous and had good knowledge of his job. He explained all items that were checked and answered all my questions that I had."

"Service was timely, thorough, professional, informative and friendly."

"Brian does great work and explains what he's doing. The fix was very complicated and the result excellent"

"our tech was excellent"

"Good tech"

"Eddie was amazing in every way: he called ahead of time to confirm; explained the precautions the company is taking to keep employees and customers safe during Covid; explained in great detail the furnace system we have and how it will support a new AC unit; financing options; and scheduling. He was thorough, customer-focused and friendly."

"Scheduling was badly handled. Our appointment was changed from 2-4 to 3-5, but the tech didnt arrive by 5. We called to cancel and reschedule and an appointment was made for Friday 8AM. The tech called and came on Thursday instead. It seems like whoever is making the appointments isnt coordinating with the techs in the field."

"We've always been satisfied with D.A.Bennett Service Experts. Thank you."

"Matt was respectful, confident and effective in soling the problem. I will request him if I ever need service again. Glad we have the annual maintenance plan!"

"On-site service personnel was polite, professional and got things done quickly while also describing what he was doing."

"Clinton was on time for the appointment and he was being very safe by wearing a mask. To minimize risk, he explained what his process was to looking over our a/c system."

"Technician was on time, efficient, and provided good information."

"The technician was very helpful and professional. The only reason why I did not select 10 is that the no-contact process was a bit confusing, comparing what is described on the website to what actually happened."

"Don is an employee that your company needs to hold onto. He was polite, courteous and listened to any of my concerns."

"Diego was thorough and respected our space."

"Very polite, great with no contact service."

"I am sorry that iforgot the technician name. He has been to my house before he is very knowledgeable and helpful explain things to us throughly."

"Arrived within time window, was courteous, efficient and respectful of our property"

"I made an appointment because My hot water tank was leaking. The technician charged me to diagnose the need for a new water tank. This I knew when I placed the call. I purchased a service contract for $99 and am not sure what benefit this provided me. When I initially made my appointment they gave me a timeframe and then sent an email with a different timeframe. I got another FREE estimate to replace my tank and purchased from them."

"he was here early and did the job and answered a question I had on the water heater"

"Clint is very knowledgeable, professional and he has a great sense of humor. And we TRUST him 100% b"

"service person was knowledgeable and through."

"Quick and efficient."

"Serviceman arrived during the scheduled time, and did an efficient job servicing our air conditioning system."

"We have always been pleased with the professionalism of your technicians and the promptness of your service."

"technician was very nice and thorough"

"Showed up on time, was very respectful and he explained everything he did."

"Johnathan came in very respectful of our home, professional work. Excellent verbal communication."

"Pleasant, professional and respectful of my home and personal space."

"On time polite and thorough"

"Efficient, prompt and courteous."

"Technician was very polite and cooperative."

"Job done well and in a timely manner"

"The tech seemed very competent and completed the work in a timely manner, wore a mask, and was very polite."

"Very polite and explained everything he did and what the results were."

"Tech was knowledgeable, friendly and efficient."

"Diego was very professional, friendly, and knowledgeable."

"The job is not done. They had to order parts and when they first ordered one part, which was delayed, then when it finally came the guy found it needed another part also. Still no heat."

"Dontrelle was very professional, courteous and knew the product."

"on time, courteous, and explained what they did and made good suggestions"

"No issues John did exactly what was explained to me over the phone"

"polite and did his job in short time"

"very prelesional and curious"

"Very professional"

"He explained what he need to do and informed me of his findings."

"Service expert was timely, pleasant, and considerate."

"Though care was taken on social distancing Good!!"

"Simply satisfied with the work. The repair person was on time"

"Very thorough and polite"

"Technician didnt have any filters even though it was the purpose of the trip. Appt was Friday, received filter, today, Tuesday."

"Confident in installer"

"Explained what was done, very polite, very professional."

"Technician was knowledgeable,courteous and professional"

"Did everything outside effectively because of the Covid 19 concerns"

"He was efficient, respectful of my property, pleasant."

"The first day no one showed up, so I had to make a new appointment for the next day. Then I was charged 500 for a ten minute job. Then I was told you'd refund 150 and that never happened. And the sink still isn't right."

"because he was considerate, polite and just a nice guy!"

"I could tell that the rep was familiar with my Lennox furnace. He made a strong effort, but was unable to properly resolve the issue, which left my household without heat overnight."

"The guys knew what they were doing and were very forthcoming with information."

"I do not understand the benefit of service contract. I feel not much of discount. I called to get someone to look at my furnace I told them a noise sounding like fan rubbing. They heard the noise were here half hour I was charged the service charge like expected . Then told and additional diagnostic charge added????? No parts needed unsure of charge for a diagnostic charge why nothing done different from SERVICE CHARGE!!"

"They did the job well. When a leak appeared, they were back with a smile to fix it. They were really willing to go the extra mile."

"Clayton was timely,respected the current situation of social isolation"

"been with rjd since 1988"

"Informative and professional"

"noone called me before the workers showed up"

"Grant was very polite and efficient. He even answered questions I had about my humidifier and water heater"

"The three people were very polite, answered my questions. Was it necessary, with the corona problem, to send three people to my home? I'm 83 and try to avoid exposure."

"Professional, clean, understanding. Knew his job very well"

"Excellent service n knowledgeable staff"

"Very professional from the office staff making my appointment to the serviceman completing the job."

"Informative on what they saw through inspection"

"Professional and on time."

"Wasn't sure the I had gotten the right part but was assured that they could fix my faucet with it and they did."

"Diego was, in fact, earlier than scheduled but called to indicate he could be early if it was ok with us. He was pleasant, neat and professional"

"Technicians were on time, cordial, efficient, professional."

"Very thorough nd professional and explained everything to me"

"Identified the problem, but couldn't resolve it...also seemed unfamiliar with my particular heater. One man (Don) worked the heater, other man (no name) advised me alter would be to replace entire system with a different smaller one involving removal of all current piping. I felt there must be an alternative, but wasn't given suggestions."

"Very efficient"

"Person was professional, friendly and knowledgeable."

"Fast. Thorough"

"The technician did as much as he could do on a Sunday, but the problem, while it was identified, was not resolved, so I couldn't help but be dissatisfied. It didn't help that I had a Sunday visit because the technician on call Saturday didn't even get back to me until after 11:00pm in the night which was too late."

"Polite, Honest and Knowledgeable Staff"

"He was professional and pleasant."

"The technician was punctual, informational, and knowledgeable."

"No complaints"

"Diego took the time to answer my questions and explain what he was doing. Thorough job cleaning out drain lines and then determining how to increase humidity in the house."

"Diego was very knowledgeable and personable. He answered all of my questions and provided outstanding service."

"Devon was prompt, polite, and knowledgeable. He cleaned our boiler and kept it running."

"Prompt, professional, polite"

"Very dissatisfied with the lack of experience of the technician that was sent to the house. His opening statement was I never changed a gas stove to propane. With paying an hourly rate, I would of appreciated someone who had experience. After 2 hours with the stove they proceeded to hook up the water line to our refrigerator. Hooked the line to the refrigerator, went to the basement to hook into the water line, told us we had the wrong part. My husband finished with that part cause it was indeed the correct part. The next day we noticed the refrigerator water leaking from where the TECHNICIAN installed the line in the back of the refrigerator. When trying to make the Manager aware of the situation, he wouldnt let me explain. All he kept saying is that he would send someone out but if the leak was where his technician didnt actually touch we would have to pay for it. Good business practice would welcome constructive criticism, so that the next time your technician could be better at his job, instead the manager wouldnt let me explain the situation."

"Prompt, solved problems, corrected error, friendly"

"The part we needed came in quickly and the technician was very courteous."

"Diego was great! Helpful, courteous, and thorough."

"Dontrell is fantastic. He always solves my problems with the best advise. He is timely, responsive, helpful and very professional. I am always glad when I hear that he is coming to my home. He always goes above and beyond. You should give him a raise and promotion. I can not say enough good things about him and his work."

"On time, kind and efficient"

"Prompt, right on time; very professional."

"Efficent,pleasant."

"Technician was prompt and courteous"

"Tech was very pleasant and also informative"

"Very Professional."

"Technician was pleasant, professional and resolved an issue completely."

"Even though parts had to be ordered and the repair took several days to complete, the company was diligent about keeping me informed and keeping the job moving."

"Technician wast professional and on time."

"Diego was amazing... he actually showed me settings, changed my filter for the first time by one of your technicians and not just tell me I need to, and cleaned the humidifier pan first time ever"

"Scheduled the appointment with ease. Technician arrived on time, was very pleasant, and did a great job."

"The professionalism and quality of work Brian did was excellent. He was not scheduled to do my install, but due to someone else calling in sick he had to reorg his day and pick up my new unit before arriving, thus making him 2+hrs late from my service window. He also had a new trainee with him and showed him how to as they installed the new unit."

"Richard arrived on time, fixed the problem with our kitchen faucet quickly, and advised us about the potential for future problems and what part to order if we saw these begin to occur. He also did a survey of our home and its plumbing system and fixed another loose faucet in our laundry/mudroom. Again, he warned us that there could be problems in the future and advised us that we might need to replace the faucet in that sink (it's an inexpensive one from Lowe's). He suggested a couple of good brands. He and my husband walked around the house and he made a couple of other suggestions, including for a backup sump pump, which we will consider. All in all, he was prompt, professional and competent, all things you want when your kitchen faucet is loose! It sprayed very hot water over my left arm last night when I tried to shut the faucet off with my right hand...we were grateful to get such prompt service."

"On time, professional and friendly."

"because he was very pleasant and fixed the problem"

"Brian was very thorough and answered all of my questions"

"Very courteous"

"Knowledgeable and professional technician"

"Clint was very good and clearly told us what he was there to repair"

"Can do attitude"

"John was very polite and respectful, smiled and great demeanor."

"Technicians were helpful and professional"

"Timely and answers questions."

"Technician showed up on time. He was pleasant, professional and completed the work in a timely manner."

"Very polite through."

"Diego was very thorough and explained what he'd done and the condition of the various part of my furnace. So I have a good idea of what's working well, but also of things that will need replacement by this time next year. I believe the heat is coming into the house more efficiently after his visit."

"Service was performed and tech was polite and answered all questions"

"Tech checked and explained everything"

"They verified my concerns and dealt with them"

"Punctual arrival, excellent service, clear communication."

"great work on maintenance and explanation"

"Dustin your Technician put coverings over his shoes when he came into the house. He did a thorough inspection and test of the equipment. Area was clean when he left."

"Very professional,polite clean working"

"The technician was very polite & helpful. He explained everything he did & was very knowledgeable."

"In time, efficient, explained things, very pleasant"

"Clinton was very professional. He tried his best to identify a noise that turned out not to be electrical and nothing to do with the furnace."

"Very sufficient"

"Tech was on time, considerate of my home, efficient and informative."

"He was very knowledgeable and explained everything in detail."

"Arrived early in the service window. Performed efficient inspection and analysis, Informed us of progress and results."

"Devon was very informative and went over all of the check-ups he performed."

"Clint is a perfectionist in customer care. He explained everything, rewired a trigger switch and made sure everything was working perfectlybefore leaving. He is a credit to your company!"

"Very thorough inspection and cleaning of my two boilers. Explained his findings and recommendations."

"I should have paid more attn to messages, because I missed a chance to schedule an earlier arrival time."

"Extremely helpful and thoughtful technician."

"The tech was very knowledgeable and informed me of all they did and why.they also seemed to like their jobs. Friendly."

"Competent. courteous."

"Friendly and knowledgeable"

"Tech arrived on time and was very thorough and efficient"

"Accommodating, knowledgeable"

"He explained things about our system that we did not know before. He was competent, friendly and thorough. Plus we like it that we receive updates by phone about when he is likely to arrive"

"Technician ddi a thorough job of maintenance on our furnace"

"Your technician did not turn my hot water back on."

"This was a follow-up to a service call a month earlier that didn't rectify the problem. This technician, Dontrail, was extremely professional and courteous from the minute he entered our house. I showed him the receipt from the previous service call and he then got to work. He quickly found the issue and politely and clearly explained the problem and how he would fix it. I can't praise Dontrail enough!"

"Guy was nice and professional."

"Brian did a quick and thorough job. Great, as usual by your firm!"

"Disappointed with the wait time for service to arrive. You can check your records. We waited from about 8 AM to 9 PM. While it wasn't life threatening it was unnerving and unreasonable, in our opinion. We had to dress for 55 degrees in our house."

"Clinton always reviews the status of the furnace with me."

"Very respectful, answered my questions, attended to my concerns"

"I was very happy with the work of the technician, who resolved the problem with the non-functioning of the Buderus boiler soon after he arrived. But, on an extremely cold night, there was a delay of over 5 hours between the time I reported that the heating system was not functioning and the arrival of the technician. This was not the fault of the technician, who was already working overtime that day but, rather, the result of your company's not employing enough technicians to handle your service contracts. HIRE MORE TECHNICIANS!"

"Efficient, knowledgeable, professional"

"Friendly and knowledgeable"

"Prompt, efficient and competent service was provided."

"the man who came to do the work was very polite and informative as well as efficient. very happy with his work."

"Grant went above and beyond to solve the leak in our furnace. He not only fixed it he also changed tubes that could have been a problem"

"On time, friendly and knowedgeable"

"Came later than slotted time slot of 4-6"

"Dad clean efficient friendly"

"Richard worked very hard at solving our problem. He was creative and careful!"

"Your tech and sales person were more interested in selling a new system than actually keeping the current one in operation. As I am no longer at that address as the house has sold, it is important that the current owner be given the courtesy of fair treatment--keeping the system operational. I am using PO Box 74 Guilderland Center, 12085, and no longer at the address of your work, so the rest of the survey is moot."

"Very helpful and knowledgeable."

"The technician was great - my only issue was that our appt was scheduled for a window of 2-4 pm and he came at 5:30. Also, we never received a confirmation call the day before - we had to call twice to check and see that he was actually coming."

"Tech was great, explained everything and answered all my questions"

"He was extremely helpful on two key issues I was dealing with; the humidifier and operating the programmable thermostats."

"Toilet "wobbles" a bit which technician did not divulge. I suppose I would have expected more if I had bought the toilet from Roland Down. So, I did not expect it to be perfect, but would have appreciated a heads-up."

"Courteous, friendly and helpful service"

"He was thorough and polite"

"The only reason I am giving a 6 is because the technicians themselves were nice."

"Tech was polite, friendly interested in servicing the furnace professionally. I thought he was excellent!"

"Techs were very courteous, informative, and knowledgeable."

"On time completed work in timely manner"

"Clinton was very knowledgeable and was able to answer all of my questions and made helpful suggestions."

"Because our care was expedient, staff pleasant, cooperative,overall excellent service"

"Jonathan was thorough very courteous, explained everything to me"

"My furnace was having issues and they as close to the time I requested. They were even waiting for me. They were very professional and knowledgeable about the equipment. I decided to have a new furnace and A/C installed together since my unit is 25 years old. I am without heat now, but they assured me that they will do everything they can until the install, even bringing me over portable heaters. Will rate again after the install."

"Heather was able to arrive earlier than scheduled, so I was spared the need to wait. She was pleasant, friendly, interacted with my pets and was seemed very capable and able. She seemed to care about my comfort and well being."

"Clint went over and above what needed to be done. He was professional courteous. He's a great representation of the company. I would definitely call R J Downs again based on the service he provided."

"timing was as promised, findings were good, only issue was not receiving any documentation of the service call, which I had always received in the past."

"The technician showed up on time. She got right to work. She needed nothing from me. She got done in a timely manner. She was friendly and seemingly trustworthy. We talked a little bit about the future of my furnace. I understood and respected everything she said."

"Arrived in the window identified, hot everything checked."

"It is deserved!"

"On time. Explained service to me and what I should do to maintain system in optimal condition between visits (when to change filters/humidifier pad)"

"Techs came out in bad weather to perform a routine service call. They were professional, knowledgeable, capable, and had good sense of humor to boot. Had to reschedule part of call for understandable reasons. Provided helpful information on possible HVAC system improvements we are interested in pursuing. I really liked these guys."

"Very professional and knowledgeable"

"Technician was knowledgeable courteous on time. Got the job done well"

"Knowledgeable and friendly technician."

"The technician was great. I rate him a 10 and didn't make this rating oany lower because I don't want this poor thing to reflect on him: it was very hard getting an appointment for annual service. The office put me off for a month, then called the day before to say they had over-scheduled and I had to wait two more weeks."

"We left a new humidifier filter next to it. It would have been nice had he changed. Technician did not wear (have?) paper booties to cover his shoes."

"We were cancelled twice before the final third appointment. Somehow we did not receive a printout of the service done as we usually do"

"Heather was on time, pleasant, and apparently efficient."

"Rick was very professional and courtious very knowledgeable worked hard to get it done in the timeframe he was given would highly recommend him to other people"

"Excellent customer service"

"Courteous Helpful knowledgeable"

"everything was explained ahead of time and went smoothly"

"Nice guy and came two hours early."

"Excellent service"

"Discovered furnace check had already been done"

"On time very pleasant to talk with job well done"

"Technician appeared to be knowledgeable and answered questions well"

"Heather was very professional, got after the service quickly and has a nice personality. She explained everything and did good work."

"technician was very thorough throughout the dervice cal"

"Tech was on time, very efficient, friendly and answered all my questions."

"The technician was very helpful in providing information on my part to maintain an efficient furnace."

"Timely, professional, courteous ."

"Heather was efficient , courteous and knowledgeable ."

"This was the third time, they did not show up at the prearranged allotted time."

"very courteous, neat, freindly"

"Went out of his way to get a part so we would have heat!"

"Our tech was on time and did the work properly. He also answered any questions."

"timely -- technician explained what he did Bennett has covered our heating needs for over 50 years now and we have always been satisfied."

"Technician was well prepared (had our special filter), very professional and businesslike."

"Courteous, kind, on time and in a timely matter."

"Heather was polite,friendly and quietly got our PM on our furnace completed. I would recommend her to anyone and I will also request her to do the PM on our AC if she can."

"Heather was knowledgeable and told me everything that was done and how I would be all set for the winter"

"Quick, clean, friendly service"

"Technician provided us with tips on upkeep that were easily understood and showed us other tricks to help keep units operating at their best."

"very thorough job and answered all my questions."

"clint was efficient and polite"

"The plumber was very nice and I am very happy the problem was resolved. It was difficult to wait until Monday with a plugged toilet but I do understand."

"Clint our service technician was extremely thorough and professional. First time he has serviced our furnace. Very pleasant and competent. Prefer to have Clint perform our periodic services."

"as always exellent"

"he seemed to know what he was doing"

"Prompt, offered suggestions"

"Clinton was excellent"

"the fellows who did the job were very efficient and cleaned their mess up."

"Clint is an excellent service technician. Before he started he asked if we had any problems, and when complete, he took the time to explain what he did and what we can expect as far as life expectancy of our boiler and hot water heater."

"Can't do the work I requested"

"Very thorough excellent job. Last year technician 10 minutes. This year technician 60 minutes. Excellent."

"Technician was knowledgeable and informative."

"always very knowelable and friendly"

"Technician was very thorough and responsive to my questions."

"The technician was very professional All work was completed timely"

"Service person was pleasant, checked out our system, Said that everything was in good shape."

"Your Service Technician, Heather, was a true professional who appeared to enjoy her job. She was very thorough with her maintenance check up."

"timely, courteous, knowledgable,efficient, nice"