D.A. Bennett Service Experts Reviews

Average Customer Rating
4.8/5 stars based on 3,541 Reviews
sally C.
voorheesville, new york
"Prompt service. Knowledge of furnace and air conditioner."
luis R.
slingerlands, new york
"Excellent service, courteous and friendly."
kevin K.
glenmont, new york
patrick S.
rensselaer, new york
joe G.
rensselaer, new york
bob M.
voorheesville, new york
"The tech temporarily fixed issue and is returning next week to investigate and fix."
jim L.
altamont, new york
"Filter was not checked Coils outdoors were not cleaned"
janell H.
albany, new york
"Justin and Ben, who installed my new furnace, were very efficient. They arrived on time and did their work diligently, even completing everything in 4 hours (when the estimated time was 5-6 hours)."
ann M.
selkirk , new york
"Punctual Tech, informative, problem fixed efficiently"
lawrence P.
voorheesville, new york
"Technician explained everything that was checked and indicated what the testing values indicated. Technician very polite."
pamela W.
voorheesville, new york
patrick S.
east greenbush, new york
timothy G.
selkirk, new york
"Very knowable and answer all my questions"
larry L.
delmar, new york
elizabeth G.
slingerlands, new york
"Joshua is a very helpful professional. He got the job done and carefully explained the next step."
douglas F.
delmar, new york
pamela R.
selkirk, new york
scott S.
delmar, new york
mark D.
albany, new york
margaret L.
albany, new york
ann R.
east berne, new york
albert C.
altamont, new york
"Very knowledgeable and professional"
kristen F.
voorheesville, new york
"Quick, friendly and helpful"
salvatore / christine F.
slingerlands, new york
"The man came in and did what needed to get done......and was very pleasant."
grant H.
albany, new york
philip K.
hudson, new york
"Technician was helpful and efficient and answered all my questions."
frank H.
glenmont, new york
roderick M.
albany, new york
ken G.
voorheesville, new york
"Came on time. Courteous. Wore a mask. Did a thorough job. Explained what he did."
thomas D.
delmar, new york
"The outside air conditioning unit was never opened up and cleaned out. There is debris from the trees that accumulate inside and that was always part of the service call in previous years."
rick M.
east greenbush, new york
"Very responsive."
john H.
delmar, new york
"The service person was very polite, and answered my questions."
michael r P.
albany, new york
"Grant noticed it was frozen up & turned off to thaw. Clinton returned to put in anti-freeze."
joseph S.
delmar, new york
daniel O.
wynantskill, new york
"Tech was knowledgeable and explained problem. Problem was fixed."
gladys I.
albany, new york
"Very polite, used caution"
robert H.
albany, new york
"Polite, competent, efficient and very informative. Great communication skills."
peter K.
delmar, new york
"Teck. Was on time and did his job . Answered my questions."
stefan S.
delmar, new york
sue M.
delmar, new york
"He was very thorough and explained everything"
laurie O.
selkirk, new york
"He was very interested in doing the best job possible even doing things I should have been able to help out with but couldnt"
bruce P.
glenmont, new york
"on time, neat and professional - couldn't ask for more."
debbie C.
albany, new york
"I requested Dontral, was told by your office he would do the service, and you did not send him to my house.I am not happy about that. Diego did not have a properly fitted face mask."
kaycei P.
castleton , new york
"I was very satisfied with the service today. They were able to send out a plumber the same day I called them, other plumber services had a week or 2 wait and we are trying to sell our house so it was Very important this problem was fixed ASAP. Robert fixed the issue within an hour or so. So very thankful!"
william R.
albany, new york
william L.
slingerlands, new york
bob T.
voorheesville, new york
"He was courteous and had good knowledge of his job. He explained all items that were checked and answered all my questions that I had."
sarah C.
albany, new york
barbara A.
slingerlands, new york
"Service was timely, thorough, professional, informative and friendly."
daniel F.
valatie, new york
"Brian does great work and explains what he's doing. The fix was very complicated and the result excellent"
gregory f.
albany, new york
"our tech was excellent"
joe K.
rensselaer, new york
"Good tech"
kathleen P.
selkirk, new york
"Eddie was amazing in every way: he called ahead of time to confirm; explained the precautions the company is taking to keep employees and customers safe during Covid; explained in great detail the furnace system we have and how it will support a new AC unit; financing options; and scheduling. He was thorough, customer-focused and friendly."
gary G.
canaan, new york
"Scheduling was badly handled. Our appointment was changed from 2-4 to 3-5, but the tech didnt arrive by 5. We called to cancel and reschedule and an appointment was made for Friday 8AM. The tech called and came on Thursday instead. It seems like whoever is making the appointments isnt coordinating with the techs in the field."
robert E.
delmar, new york
"We've always been satisfied with D.A.Bennett Service Experts. Thank you."
ed J.
delmar, new york
"Matt was respectful, confident and effective in soling the problem. I will request him if I ever need service again. Glad we have the annual maintenance plan!"
damian S.
slingerlands, new york
"On-site service personnel was polite, professional and got things done quickly while also describing what he was doing."
matt E.
delmar, new york
"Clinton was on time for the appointment and he was being very safe by wearing a mask. To minimize risk, he explained what his process was to looking over our a/c system."
rod M.
athens, new york
"Technician was on time, efficient, and provided good information."
lauren K.
ravena, new york
deborah L.
slingerlands, new york
herbert S.
albany, new york
sabrina W.
delmar, new york
"The technician was very helpful and professional. The only reason why I did not select 10 is that the no-contact process was a bit confusing, comparing what is described on the website to what actually happened."
thomas D.
guilderland, new york
"Don is an employee that your company needs to hold onto. He was polite, courteous and listened to any of my concerns."
mike P.
rensselaer, new york
elizabeth R.
wynantskill, new york
"Diego was thorough and respected our space."
darleen S.
voorheesville, new york
"Very polite, great with no contact service."
bernadette L.
albany, new york
"I am sorry that iforgot the technician name. He has been to my house before he is very knowledgeable and helpful explain things to us throughly."
mitch H.
west berne, new york
william S.
glenmont, new york
"Arrived within time window, was courteous, efficient and respectful of our property"
patricia J.
rensselaer, new york
"I made an appointment because My hot water tank was leaking. The technician charged me to diagnose the need for a new water tank. This I knew when I placed the call. I purchased a service contract for $99 and am not sure what benefit this provided me. When I initially made my appointment they gave me a timeframe and then sent an email with a different timeframe. I got another FREE estimate to replace my tank and purchased from them."
donald S.
delmar, new york
"he was here early and did the job and answered a question I had on the water heater"
patricia C.
selkirk, new york
michael G.
glenmont, new york
dr canavan C.
slingerlands, new york
stephen A.
petersburgh, new york
"Clint is very knowledgeable, professional and he has a great sense of humor. And we TRUST him 100% b"
eric S.
albany, new york
"service person was knowledgeable and through."
elizabeth R.
east greenbush, new york
"Quick and efficient."
john N.
rensselaer, new york
"Serviceman arrived during the scheduled time, and did an efficient job servicing our air conditioning system."
glen H.
hudson, new york
"We have always been pleased with the professionalism of your technicians and the promptness of your service."
kay c.
albany, new york
lorraine O.
delmar, new york
rita C.
albany, new york
neil S.
athens, new york
"technician was very nice and thorough"
debbie B.
albany, new york
jim P.
delmar, new york
"Showed up on time, was very respectful and he explained everything he did."
dave L.
glenmont, new york
"Johnathan came in very respectful of our home, professional work. Excellent verbal communication."
tina C.
rensselaer, new york
"Pleasant, professional and respectful of my home and personal space."
ken D.
glenmont, new york
"On time polite and thorough"
lorraine W.
middleburgh, new york
"Efficient, prompt and courteous."
stephanie K.
poestenkill, new york
"Technician was very polite and cooperative."
joe F.
selkirk, new york
"Job done well and in a timely manner"
david W.
delmar, new york
"The tech seemed very competent and completed the work in a timely manner, wore a mask, and was very polite."
edward P.
albany, new york
bill P.
westerlo, new york
"Very polite and explained everything he did and what the results were."
norma C.
delmar, new york
"Tech was knowledgeable, friendly and efficient."
dave B.
albany, new york
"Diego was very professional, friendly, and knowledgeable."
paul H.
delmar, new york
andrew H.
east greenbush, new york
deann S.
west sand lake, new york
"The job is not done. They had to order parts and when they first ordered one part, which was delayed, then when it finally came the guy found it needed another part also. Still no heat."
john S.
albany, new york
"Dontrelle was very professional, courteous and knew the product."
johanna B.
albany, new york
tim B.
rensselaer, new york
james C.
rensselaer, new york
"on time, courteous, and explained what they did and made good suggestions"
lauren K.
ravena, new york
mark L.
albany, new york
"No issues John did exactly what was explained to me over the phone"
harold S.
rensselaer, new york
"polite and did his job in short time"
diane D.
albany, new york
david P.
albany, new york
elliott culin C.
cobleskill, new york
"very prelesional and curious"
alan K.
guilderland, new york
fred J.
ravena, new york
anthony B.
knox, new york
"Very professional"
larry L.
delmar, new york
"He explained what he need to do and informed me of his findings."
gail kuren K.
albany, new york
"Service expert was timely, pleasant, and considerate."
paul F.
slingerlands, new york
david N.
rensselaer, new york
"Though care was taken on social distancing Good!!"
kofi A.
nassau, new york
"Simply satisfied with the work. The repair person was on time"
joe L.
delmar, new york
terry H.
slingerlands, new york
"Very thorough and polite"
sharon M.
albany, new york
joseph G.
rensselaer, new york
"Technician didnt have any filters even though it was the purpose of the trip. Appt was Friday, received filter, today, Tuesday."
michael K.
ravena, new york
mitchel A.
albany, new york
"Confident in installer"
mary C.
greenville, new york
"Explained what was done, very polite, very professional."
jane H.
selkirk, new york
nancy C.
athens, new york
"Technician was knowledgeable,courteous and professional"
james W.
rensselaer, new york
"Did everything outside effectively because of the Covid 19 concerns"
lee K.
delmar, new york
"He was efficient, respectful of my property, pleasant."
donna M.
delmar, new york
"The first day no one showed up, so I had to make a new appointment for the next day. Then I was charged 500 for a ten minute job. Then I was told you'd refund 150 and that never happened. And the sink still isn't right."
eugene F.
slingerlands, new york
gerald T.
albany, new york
"because he was considerate, polite and just a nice guy!"
jeff S.
delmar, new york
alfred W.
albany, new york
"I could tell that the rep was familiar with my Lennox furnace. He made a strong effort, but was unable to properly resolve the issue, which left my household without heat overnight."
steve K.
rensselaer, new york
"The guys knew what they were doing and were very forthcoming with information."
kim S.
albany, new york
"I do not understand the benefit of service contract. I feel not much of discount. I called to get someone to look at my furnace I told them a noise sounding like fan rubbing. They heard the noise were here half hour I was charged the service charge like expected . Then told and additional diagnostic charge added????? No parts needed unsure of charge for a diagnostic charge why nothing done different from SERVICE CHARGE!!"
patricia B.
slingerlands, new york
hari K.
albany, new york
david miller M.
altamont, new york
george H.
delmar, new york
"They did the job well. When a leak appeared, they were back with a smile to fix it. They were really willing to go the extra mile."
janet/john R.
albany, new york
"Clayton was timely,respected the current situation of social isolation"
thomas M.
albany, new york
"been with rjd since 1988"
anthony N.
albany, new york
"Informative and professional"
lucille R.
albany, new york
"noone called me before the workers showed up"
janice D.
cobleskill, new york
"Grant was very polite and efficient. He even answered questions I had about my humidifier and water heater"
dr grogan G.
slingerlands, new york
"The three people were very polite, answered my questions. Was it necessary, with the corona problem, to send three people to my home? I'm 83 and try to avoid exposure."
patrick S.
voorheesville, new york
marie K.
rensselaer, new york
steven S.
rensselaer, new york
"Professional, clean, understanding. Knew his job very well"
robert F.
selkirk, new york
louis M.
albany, new york
"Excellent service n knowledgeable staff"
jack K.
hudson, new york
"Very professional from the office staff making my appointment to the serviceman completing the job."
lauren K.
ravena, new york
"Informative on what they saw through inspection"
donald G.
albany, new york
patrick C.
albany, new york
"Professional and on time."
roger C.
delmar, new york
"Wasn't sure the I had gotten the right part but was assured that they could fix my faucet with it and they did."
philip E.
rensselaer, new york
"Diego was, in fact, earlier than scheduled but called to indicate he could be early if it was ok with us. He was pleasant, neat and professional"
laurie R.
delmar, new york
"Technicians were on time, cordial, efficient, professional."
scott W.
delmar, new york
john R.
albany, new york
"Very thorough nd professional and explained everything to me"
mary L.
ravena, new york
"Identified the problem, but couldn't resolve it...also seemed unfamiliar with my particular heater. One man (Don) worked the heater, other man (no name) advised me alter would be to replace entire system with a different smaller one involving removal of all current piping. I felt there must be an alternative, but wasn't given suggestions."
pamela W.
voorheesville, new york
"Very efficient"
mike M.
rensselaer, new york
michael G.
cobleskill, new york
"Person was professional, friendly and knowledgeable."
angela L.
albany, new york
"Fast. Thorough"
paul W.
rensselaer, new york
william S.
rensselaer, new york
howard G.
albany, new york
janell H.
albany, new york
"The technician did as much as he could do on a Sunday, but the problem, while it was identified, was not resolved, so I couldn't help but be dissatisfied. It didn't help that I had a Sunday visit because the technician on call Saturday didn't even get back to me until after 11:00pm in the night which was too late."
frank B.
delmar, new york
"Polite, Honest and Knowledgeable Staff"
lee K.
delmar, new york
"He was professional and pleasant."
jim/kelly F.
greenville, new york
"The technician was punctual, informational, and knowledgeable."
herman C.
albany, new york
mary H.
rensselaer, new york
"No complaints"
frank Z.
delmar, new york
david C.
delmar, new york
"Diego took the time to answer my questions and explain what he was doing. Thorough job cleaning out drain lines and then determining how to increase humidity in the house."
daniel M.
rensselaer, new york
"Diego was very knowledgeable and personable. He answered all of my questions and provided outstanding service."
michael S.
glenmont, new york
jessica S.
cobleskill, new york
"Devon was prompt, polite, and knowledgeable. He cleaned our boiler and kept it running."
john I.
greenville, new york
"Prompt, professional, polite"
susan C.
athens, new york
"Very dissatisfied with the lack of experience of the technician that was sent to the house. His opening statement was I never changed a gas stove to propane. With paying an hourly rate, I would of appreciated someone who had experience. After 2 hours with the stove they proceeded to hook up the water line to our refrigerator. Hooked the line to the refrigerator, went to the basement to hook into the water line, told us we had the wrong part. My husband finished with that part cause it was indeed the correct part. The next day we noticed the refrigerator water leaking from where the TECHNICIAN installed the line in the back of the refrigerator. When trying to make the Manager aware of the situation, he wouldnt let me explain. All he kept saying is that he would send someone out but if the leak was where his technician didnt actually touch we would have to pay for it. Good business practice would welcome constructive criticism, so that the next time your technician could be better at his job, instead the manager wouldnt let me explain the situation."
paul L.
delmar, new york
"Prompt, solved problems, corrected error, friendly"
hal H.
averill park, new york
"The part we needed came in quickly and the technician was very courteous."
kristin O.
delmar, new york
"Diego was great! Helpful, courteous, and thorough."
jim S.
guilderland, new york
"Dontrell is fantastic. He always solves my problems with the best advise. He is timely, responsive, helpful and very professional. I am always glad when I hear that he is coming to my home. He always goes above and beyond. You should give him a raise and promotion. I can not say enough good things about him and his work."
stephanie T.
altamont, new york
"On time, kind and efficient"
vincent F.
rensselaer, new york
kevin M.
slingerlands, new york
"Prompt, right on time; very professional."
roger C.
delmar, new york
"Efficent,pleasant."
anne B.
delmar, new york
"Technician was prompt and courteous"
laura H.
e greenbush, new york
"Tech was very pleasant and also informative"
dave G.
glenmont, new york
"Very Professional."
mary S.
albany, new york
"Technician was pleasant, professional and resolved an issue completely."
victor M.
hudson, new york
"Even though parts had to be ordered and the repair took several days to complete, the company was diligent about keeping me informed and keeping the job moving."
robert D.
east greenbush, new york
"Technician wast professional and on time."
kimberly F.
delmar, new york
"Diego was amazing... he actually showed me settings, changed my filter for the first time by one of your technicians and not just tell me I need to, and cleaned the humidifier pan first time ever"
allan P.
albany, new york
"Scheduled the appointment with ease. Technician arrived on time, was very pleasant, and did a great job."
john R.
albany, new york
bernie H.
albany, new york
"The professionalism and quality of work Brian did was excellent. He was not scheduled to do my install, but due to someone else calling in sick he had to reorg his day and pick up my new unit before arriving, thus making him 2+hrs late from my service window. He also had a new trainee with him and showed him how to as they installed the new unit."
jane C.
glenmont, new york
"Richard arrived on time, fixed the problem with our kitchen faucet quickly, and advised us about the potential for future problems and what part to order if we saw these begin to occur. He also did a survey of our home and its plumbing system and fixed another loose faucet in our laundry/mudroom. Again, he warned us that there could be problems in the future and advised us that we might need to replace the faucet in that sink (it's an inexpensive one from Lowe's). He suggested a couple of good brands. He and my husband walked around the house and he made a couple of other suggestions, including for a backup sump pump, which we will consider. All in all, he was prompt, professional and competent, all things you want when your kitchen faucet is loose! It sprayed very hot water over my left arm last night when I tried to shut the faucet off with my right hand...we were grateful to get such prompt service."
marlene H.
delmar, new york
"On time, professional and friendly."
terry H.
slingerlands, new york
stephen D.
delmar, new york
steven S.
ravena, new york
gerald T.
albany, new york
"because he was very pleasant and fixed the problem"
elizabeth R.
east greenbush, new york
"Brian was very thorough and answered all of my questions"
sarah S.
altamont, new york
"Very courteous"
josh F.
selkirk, new york
fred B.
duanesburg, new york
"Knowledgeable and professional technician"
maria N.
slingerlands, new york
"Clint was very good and clearly told us what he was there to repair"
robert P.
east greenbush, new york
jon T.
delmar, new york
"Can do attitude"
kathy C.
slingerlands, new york
"John was very polite and respectful, smiled and great demeanor."
michael G.
glenmont, new york
"Technicians were helpful and professional"
michael R.
east greenbush, new york
"Timely and answers questions."
laurie R.
delmar, new york
"Technician showed up on time. He was pleasant, professional and completed the work in a timely manner."
paula B.
albany, new york
"Very polite through."
vincent R.
voorheesville, new york
"Diego was very thorough and explained what he'd done and the condition of the various part of my furnace. So I have a good idea of what's working well, but also of things that will need replacement by this time next year. I believe the heat is coming into the house more efficiently after his visit."
marie K.
rensselaer, new york
rod M.
athens, new york
beth A.
ravena, new york
"Service was performed and tech was polite and answered all questions"
joe K.
rensselaer, new york
"Tech checked and explained everything"
mark W.
albany, new york
"They verified my concerns and dealt with them"
marney M.
albany, new york
"Punctual arrival, excellent service, clear communication."
richard H.
delmar, new york
keith R.
albany, new york
"great work on maintenance and explanation"
michael T.
albany, new york
"Dustin your Technician put coverings over his shoes when he came into the house. He did a thorough inspection and test of the equipment. Area was clean when he left."
wolfgang W.
delmar, new york
"Very professional,polite clean working"
janet R.
cobleskill, new york
"The technician was very polite & helpful. He explained everything he did & was very knowledgeable."
marcia S.
rensselaer, new york
"In time, efficient, explained things, very pleasant"
rosemary K.
albany, new york
"Clinton was very professional. He tried his best to identify a noise that turned out not to be electrical and nothing to do with the furnace."
vicki L.
ravena, new york
"Very sufficient"
vince D.
glenmont, new york
margaret S.
rensselaer, new york
"Tech was on time, considerate of my home, efficient and informative."
daniel C.
albany, new york
"He was very knowledgeable and explained everything in detail."
daniel S.
albany, new york
william P.
delmar, new york
"Arrived early in the service window. Performed efficient inspection and analysis, Informed us of progress and results."
nicole R.
cobleskill, new york
"Devon was very informative and went over all of the check-ups he performed."
ed J.
delmar, new york
"Clint is a perfectionist in customer care. He explained everything, rewired a trigger switch and made sure everything was working perfectlybefore leaving. He is a credit to your company!"
janice L.
albany, new york
"Very thorough inspection and cleaning of my two boilers. Explained his findings and recommendations."
stephen D.
delmar, new york
bruce R.
albany, new york
"I should have paid more attn to messages, because I missed a chance to schedule an earlier arrival time."
jennifer F.
glenmont, new york
"Extremely helpful and thoughtful technician."
bernadette L.
albany, new york
"The tech was very knowledgeable and informed me of all they did and why.they also seemed to like their jobs. Friendly."
rex T.
glenmont, new york
ada O.
rensselaer, new york
sharon C.
albany, new york
william R.
albany, new york
"Competent. courteous."
eric L.
albany, new york
daphne J.
poestenkill, new york
"Friendly and knowledgeable"
mr ricci R.
delmar, new york
"Tech arrived on time and was very thorough and efficient"
lynn D.
albany, new york
"Accommodating, knowledgeable"
daniel F.
valatie, new york
"He explained things about our system that we did not know before. He was competent, friendly and thorough. Plus we like it that we receive updates by phone about when he is likely to arrive"
mitch H.
west berne, new york
mike F.
north greenbush, new york
"Technician ddi a thorough job of maintenance on our furnace"
sharon C.
albany, new york
"Your technician did not turn my hot water back on."
scott S.
delmar, new york
"This was a follow-up to a service call a month earlier that didn't rectify the problem. This technician, Dontrail, was extremely professional and courteous from the minute he entered our house. I showed him the receipt from the previous service call and he then got to work. He quickly found the issue and politely and clearly explained the problem and how he would fix it. I can't praise Dontrail enough!"
robert C.
slingerlands, new york
vincent N.
wynantskill, new york
"Guy was nice and professional."
stephen M.
feura bush, new york
"Brian did a quick and thorough job. Great, as usual by your firm!"
ed K.
claverack, new york
"Disappointed with the wait time for service to arrive. You can check your records. We waited from about 8 AM to 9 PM. While it wasn't life threatening it was unnerving and unreasonable, in our opinion. We had to dress for 55 degrees in our house."
william P.
delmar, new york
"Clinton always reviews the status of the furnace with me."
william G.
guilderland, new york
"Very respectful, answered my questions, attended to my concerns"
lawrence W.
albany, new york
"I was very happy with the work of the technician, who resolved the problem with the non-functioning of the Buderus boiler soon after he arrived. But, on an extremely cold night, there was a delay of over 5 hours between the time I reported that the heating system was not functioning and the arrival of the technician. This was not the fault of the technician, who was already working overtime that day but, rather, the result of your company's not employing enough technicians to handle your service contracts. HIRE MORE TECHNICIANS!"
joe M.
albany, new york
lorraine W.
middleburgh, new york
"Efficient, knowledgeable, professional"
pamela W.
voorheesville, new york
"Friendly and knowledgeable"
david P.
albany, new york
"Prompt, efficient and competent service was provided."
william O.
slingerlands, new york
"the man who came to do the work was very polite and informative as well as efficient. very happy with his work."
maria N.
slingerlands, new york
"Grant went above and beyond to solve the leak in our furnace. He not only fixed it he also changed tubes that could have been a problem"
andy sr S.
brunswick, new york
"On time, friendly and knowedgeable"
karl J.
delmar, new york
"Came later than slotted time slot of 4-6"
ingrid R.
albany, new york
"Dad clean efficient friendly"
gail R.
delmar, new york
"Richard worked very hard at solving our problem. He was creative and careful!"
beverly H.
altamont, new york
"Your tech and sales person were more interested in selling a new system than actually keeping the current one in operation. As I am no longer at that address as the house has sold, it is important that the current owner be given the courtesy of fair treatment--keeping the system operational. I am using PO Box 74 Guilderland Center, 12085, and no longer at the address of your work, so the rest of the survey is moot."
janice R.
albany, new york
david K.
delmar, new york
"Very helpful and knowledgeable."
jeff C.
slingerlands, new york
"The technician was great - my only issue was that our appt was scheduled for a window of 2-4 pm and he came at 5:30. Also, we never received a confirmation call the day before - we had to call twice to check and see that he was actually coming."
sean O.
albany, new york
"Tech was great, explained everything and answered all my questions"
lorraine O.
delmar, new york
john klemczyk K.
rensselaer, new york
stephen D.
delmar, new york
"He was extremely helpful on two key issues I was dealing with; the humidifier and operating the programmable thermostats."
david A.
delmar, new york
"Toilet "wobbles" a bit which technician did not divulge. I suppose I would have expected more if I had bought the toilet from Roland Down. So, I did not expect it to be perfect, but would have appreciated a heads-up."
samuel M.
glenmont, new york
"Courteous, friendly and helpful service"
marci G.
albany, new york
"He was thorough and polite"
dennis W.
east greenbush, new york
thomas P.
delmar, new york
elizabeth R.
wynantskill, new york
"The only reason I am giving a 6 is because the technicians themselves were nice."
eric L.
slingerlands, new york
jason G.
howes cave, new york
thomas D.
guilderland, new york
"Tech was polite, friendly interested in servicing the furnace professionally. I thought he was excellent!"
steve R.
delmar, new york
"Techs were very courteous, informative, and knowledgeable."
james P.
glenmont, new york
"On time completed work in timely manner"
frank G.
valatie, new york
"Clinton was very knowledgeable and was able to answer all of my questions and made helpful suggestions."
thomas B.
delmar, new york
"Because our care was expedient, staff pleasant, cooperative,overall excellent service"
joe M.
esperance, new york
henry H.
albany, new york
"Jonathan was thorough very courteous, explained everything to me"
robert G.
slingerlands, new york
robert P.
rensselaer, new york
andrea M.
albany, new york
"My furnace was having issues and they as close to the time I requested. They were even waiting for me. They were very professional and knowledgeable about the equipment. I decided to have a new furnace and A/C installed together since my unit is 25 years old. I am without heat now, but they assured me that they will do everything they can until the install, even bringing me over portable heaters. Will rate again after the install."
judith C.
albany, new york
"Heather was able to arrive earlier than scheduled, so I was spared the need to wait. She was pleasant, friendly, interacted with my pets and was seemed very capable and able. She seemed to care about my comfort and well being."
dan P.
rensselaer, new york
"Clint went over and above what needed to be done. He was professional courteous. He's a great representation of the company. I would definitely call R J Downs again based on the service he provided."
john H.
averill park, new york
"timing was as promised, findings were good, only issue was not receiving any documentation of the service call, which I had always received in the past."
marie K.
rensselaer, new york
ellen D.
westmere, new york
"The technician showed up on time. She got right to work. She needed nothing from me. She got done in a timely manner. She was friendly and seemingly trustworthy. We talked a little bit about the future of my furnace. I understood and respected everything she said."
edward H.
earlton, new york
"Arrived in the window identified, hot everything checked."
john W.
voorheesville, new york
"It is deserved!"
sandra H.
guilderland, new york
david P.
slingerlands, new york
"On time. Explained service to me and what I should do to maintain system in optimal condition between visits (when to change filters/humidifier pad)"
peter S.
delmar, new york
"Techs came out in bad weather to perform a routine service call. They were professional, knowledgeable, capable, and had good sense of humor to boot. Had to reschedule part of call for understandable reasons. Provided helpful information on possible HVAC system improvements we are interested in pursuing. I really liked these guys."
dennis R.
slingerlands, new york
"Very professional and knowledgeable"
grant H.
albany, new york
brian C.
albany, new york
kenneth H.
albany, new york
"Technician was knowledgeable courteous on time. Got the job done well"
james E.
cobleskill, new york
peter & karen K.
delmar, new york
"Knowledgeable and friendly technician."
mary R.
delmar, new york
"The technician was great. I rate him a 10 and didn't make this rating oany lower because I don't want this poor thing to reflect on him: it was very hard getting an appointment for annual service. The office put me off for a month, then called the day before to say they had over-scheduled and I had to wait two more weeks."
steven F.
delmar, new york
"We left a new humidifier filter next to it. It would have been nice had he changed. Technician did not wear (have?) paper booties to cover his shoes."
dennis R.
albany, new york
"We were cancelled twice before the final third appointment. Somehow we did not receive a printout of the service done as we usually do"
gail kuren K.
albany, new york
"Heather was on time, pleasant, and apparently efficient."
carl C.
knox, new york
"Rick was very professional and courtious very knowledgeable worked hard to get it done in the timeframe he was given would highly recommend him to other people"
catherine A.
slingerlands, new york
"Excellent customer service"
alan K.
guilderland, new york
michael G.
glenmont, new york
"Courteous Helpful knowledgeable"
patricia C.
selkirk, new york
tim G.
slingerlands, new york
"everything was explained ahead of time and went smoothly"
dr haven H.
delmar, new york
susan W.
albany, new york
"Nice guy and came two hours early."
fred B.
duanesburg, new york
"Excellent service"
tina M.
delmar, new york
james C.
rensselaer, new york
"Discovered furnace check had already been done"
mary paradise P.
slingerlands, new york
michael H.
albany, new york
"On time very pleasant to talk with job well done"
edward M.
delmar, new york
"Technician appeared to be knowledgeable and answered questions well"
theresa S.
albany, new york
gary F.
albany, new york
mick C.
canaan, new york
"Heather was very professional, got after the service quickly and has a nice personality. She explained everything and did good work."
dennis C.
albany, new york
"technician was very thorough throughout the dervice cal"
laurie G.
albany, new york
julie B.
slingerland, new york
"Tech was on time, very efficient, friendly and answered all my questions."
rita C.
albany, new york
john N.
albany, new york
"The technician was very helpful in providing information on my part to maintain an efficient furnace."
william P.
delmar, new york
"Timely, professional, courteous ."
norma C.
delmar, new york
"Heather was efficient , courteous and knowledgeable ."
steven S.
rensselaer, new york
"This was the third time, they did not show up at the prearranged allotted time."
edward A.
albany, new york
"very courteous, neat, freindly"
cynthia S.
delmar, new york
thomas S.
rensselaer, new york
barry H.
albany, new york
"Went out of his way to get a part so we would have heat!"
marce C.
wynantskill, new york
"Our tech was on time and did the work properly. He also answered any questions."
jami C.
albany, new york
janet/john R.
albany, new york
"timely -- technician explained what he did Bennett has covered our heating needs for over 50 years now and we have always been satisfied."
john N.
rensselaer, new york
"Technician was well prepared (had our special filter), very professional and businesslike."
michael M.
albany, new york
"Courteous, kind, on time and in a timely matter."
diane D.
albany, new york
"Heather was polite,friendly and quietly got our PM on our furnace completed. I would recommend her to anyone and I will also request her to do the PM on our AC if she can."
karen V.
rensselaer, new york
"Heather was knowledgeable and told me everything that was done and how I would be all set for the winter"
pat M.
guilderland, new york
"Quick, clean, friendly service"
edward F.
rensselaer, new york
john S.
delmar, new york
"Technician provided us with tips on upkeep that were easily understood and showed us other tricks to help keep units operating at their best."
don M.
albany, new york
fred J.
ravena, new york
"very thorough job and answered all my questions."
janet K.
slingerlands, new york
"clint was efficient and polite"
ronita H.
albany, new york
julian M.
glenmont, new york
"The plumber was very nice and I am very happy the problem was resolved. It was difficult to wait until Monday with a plugged toilet but I do understand."
janet S.
coeymans hollow, new york
"Clint our service technician was extremely thorough and professional. First time he has serviced our furnace. Very pleasant and competent. Prefer to have Clint perform our periodic services."
barbara K.
albany, new york
"as always exellent"
anne C.
glenmont, new york
amrita S.
albany, new york
"he seemed to know what he was doing"
joel B.
glenmont, new york
"Prompt, offered suggestions"
donald G.
albany, new york
"Clinton was excellent"
william O.
slingerlands, new york
"the fellows who did the job were very efficient and cleaned their mess up."
bill T.
voorheesville, new york
"Clint is an excellent service technician. Before he started he asked if we had any problems, and when complete, he took the time to explain what he did and what we can expect as far as life expectancy of our boiler and hot water heater."
william C.
selkirk, new york
joe G.
albany, new york
"Can't do the work I requested"
joe P.
altamont, new york
"Very thorough excellent job. Last year technician 10 minutes. This year technician 60 minutes. Excellent."
tony K.
delmar, new york
"Technician was knowledgeable and informative."
timothy G.
selkirk, new york
"always very knowelable and friendly"
rosemary C.
albany, new york
"Technician was very thorough and responsive to my questions."
stephen F.
albany, new york
"The technician was very professional All work was completed timely"
robert A.
albany, new york
"Service person was pleasant, checked out our system, Said that everything was in good shape."
barbara A.
slingerlands, new york
"Your Service Technician, Heather, was a true professional who appeared to enjoy her job. She was very thorough with her maintenance check up."
nancy H.
albany, new york
"timely, courteous, knowledgable,efficient, nice"
fred S.
albany, new york
david R.
slingerlands, new york
"The technician was knowledgeable, prompt, friendly and efficient."
fred N.
delmar, new york
"Professional, competent, courteous"
barbara U.
nassau, new york
"They Sales person Brian was very helpful and the Serviceman was very polite and a pleasure to work with (Sorry I forgot to ask for his name)"
brian G.
east durham, new york
"He immediately knew what the problem was and how to fix it."
kelly J.
delmar, new york
"Technician was knowledgeable, personable, and helpful."