D.A. Bennett Service Experts Reviews

"Friendly & helpfull"

"Technician thoroughly cleaned and serviced my furnace and answered all my questions."

"Both technicians were very professional, the work was done quickly and everything was explained well."

"Excellent service attitude"

"Grant explained things clearly and had a positive attitude"

"quick, efficient, trusted service"

"Diego went above and beyond"

"The prompt response during terrible weather conditions was amazing"

"Three technicians arrived and the problem was never solved. The forth tech ultimately solved the problem. He was great. The first three were pitiful."

"I made an appointment for work to be done on Friday that another contractor scheduled to arrive on Monday needed to have completed in advance. I changed the scope of project shortly after the initial estimate and was told that the plumber could do the revised work as scheduled. He arrived after the two-hour window and then said he could only provide an estimate for the changed scope, not do the work. I also think you should inform customers in advance that you charge a $99 fee for estimates. I was never notified of this fee and on first visit (for initial estimate) the plumber tried to charge me for it, but I refused and the fee was waived. On the second visit, the plumber made a point to tell me he was waiving the fee since I was so disappointed in the job not being done - as if I would have paid such a fee under these circumstances. I am a very understanding consumer, and rarely complain about bad service. Your plumbers seemed nice and the scheduling staff are very nice, but these communication lapses have negatively impacted my project and have not reflected well on your business."

"fixed the problem"

"The technicians arrived within an hour of my call to them, when nobody else in the Albany area was available. The second emergency visit was made during a heavy snow storm, very late evening, when travel was a real hazard. They fixed the problem quickly."

"Rick was thorough in his assessment and he did not try to insult my intelligence. He allowed me to ask questions without annoyance."

"Mike and Diego were well informed and explained the service provided."

"The two men that came were very courteous and nice to me. But I personally feel they did not have the expertise I needed. I got an estimate of over $2,000 to fix my furnace or I was thinking maybe I should just buy a new one and I got an estimate close to $6,000 for that. Which is too much for me to afford. My furnace was leaking water/fluid somewhere. They could not find the problem where it was coming from totally. And then they could not bring in a black line/hose to siphon the water out completely. I got a second opinion and this man totally knew what he was doing and went in and siphoned all the fluid out and said I need something as simple as a new line / hose. The line was corroded. As of now I did not get a new line yet and would like you to call me or email me back to schedule an appointment and have an experienced person come to my house and help me. I have been paying a maintenance fee yearly for your service. My name is Carol Cornell and my phone number is 518-322-0619 or email me please thank you"

"Very timely, very knowledgeable yechnician"

"One standout were the questions asked about exposure to the virus. Much appreciated."

"Dontrail was AWESOME!!! The company is lucky to have him. I don't know if I'd use you guys again because $638 seems like an awful lot for a gas valve. He fixed it in a half hour. In addition, the part was to be overnighted which Dontrail did, but they didn't offer a tech when they received the part. They simply called around noon and said we'll get to you tomorrow. Had to go 2 days with no heat and it's 20 degrees at night. Not fun for a family of 5. I don't see how $600+ makes sense for a half hour of work. I looked it up and it's about $85 for that part. Doesn't seem fair to me, and I would explore other options and probably not suggest to others to use your service."

"the woman who accompanied the technician simply tried to sell me a total replacement and monthly maintenance of my home heating system instead of discussing what the issue was. I was told the my home heater will stop working soon. And it did stop so I had a second opinion from another technician. the only thing he did was to drain water from the heater and it has been working great since! and this only cost me $99 instead of thousands of dollars!"

"Great service"

"Technician was courteous and knowledgeable"

"made 3 visits to my house to get the job done right . Gave recommendations for maintains my system . Friendly & reliable"

"I was in north Carolina for 6 weeks and was told I needed a complete oil burner replacement. Drove all the way back just to find the tank had no oil."

"The two technicians were very professional, courteous and respectful of the constraints for COVID 19."

"Technician was very knowledgeable and helpful."

"Clint was very professional and pleasant."

"Considerate, polite, thoughtful. I asked a lot of questions which he directly answered. Made sure I knew how to operate equipment."

"Johnathon came in and did his job professionally, politely and explained all he was doing."

"Rick was great, very thorough and explained everything to me"

"Devin was efficient, courteous and capable, and solved my plumbing problem."

"The technician seemed to be very well trained."

"He was thorough and explained everything we had questions about."

"Great job."

"Friendly team that took care of our furnace. Holly made sure we were taken care of the same day due to our emergency situation."

"Technicians were friendly, courteous and followed protocol. They did a great job."

"he fixed the issue."

"He was very informative and professional"

"The two gentlemen were very prompt, took time to do a good job, and explained to me thoroughly how my furnace was doing and its prospects for the future."

"Representative was prompt, professional, and courteous. He did what appeared to be a fine job."

"Good feedback from the technician. Also he was polite and efficient."

"Clint was prompt and resolved the problem quickly."

"On time professional and courteous"

"Came within the designated window, masked, courteous, and worked efficiently."

"A good man. Arrived on time, did a neat, clean job. Said he couldn't service water heater because they had not put it on his ticket. Now, someone will have to return to do this."

"Jonathan was professional, friendly, knowledgeable & followed Covid guidelines, I wish I gave him a tip"

"Technicians were timely, courteous, clean, and informative."

"This technician has been here several times. He's thorough and very polite."

"Very professional"

"Fast and courteous."

"Work was done in a timely manner. Service Repr. arrived early and was very courteous ."

"Little or no change to flow volume; still no hot water. Still awaiting completion of repair to downstairs shower"

"no problems arrival was within planned time window"

"Service technician was meticulous and deliberate in his inspection."

"Very professional"

"I really liked the technician. Afterward he said he didnt change filter because it looked good. I dont know how to do it so it wont get changed until a year from now."

"Everything was well done."

"He was timely for the appointment and thorough in his assessment."

"Prompt, professional and courteous service."

"Tech was great and trustworthy"

"Really good service, but the timing of arrival kept it from being a 10. We were kept in contact as to timing, but when told it would be 2 and it ends up 5, I don't care how often you are contacting me, it gets frustrating."

"Technician was knowledgeable and extremely polite; work done efficiently."

"I hate surveys. If I were unhappy, I would complain. I am only answering this because of the quality of the technician."

"NO TECHNICIAN SHOWED UP"

"Knowledge and timeliness"

"Performed requested services. Explained status of systems and was ready to answer any questions."

"Technician was very concerned and was very helpful in assuring me that the furnace was working correctly."

"The tech was on time, he was pleasant and went about his task without delay. He was able to communicate clearly anything he wanted to tell me."

"Grant took the time to explain what the issue was and different solutions"

"Devon is very knowledgable and polite."

"Technician was very nice, thorough, informative. Mentioned something I should fix in the spring, but didn't push to fix sooner than needed."

"Dontrel is very thorough & diligent. He is a good, honest, technician--a credit to D.A. Bennett."

"Clinton was very professional and knowledgeable."

"the technician was polite, knowledgeable and seemed competent. He did as we asked, and completed the job satisfactorily."

"The scheduling process was easy. The technician arrived on time and was courteous, professional and efficient. His explanations were clear and he answered my questions thoroughly."

"Very Knowledgeable courteous and knew exactly what he needed to do to take care of the furnace"

"Diego investigated a question about the hot water from my kitchen faucet and thoroughly explained what he found in cleaning my furnace and hit water heater."

"I was satisfied with the service call but I do not like the new system. I would have liked Don to expand on what he did the day he came here. I've looked over the bills in the last 10 years and things that were done were listed. My bill just says all is working normal and water heater is 10 years old. I would like him to list WHAT he did while he was here. ALSO, my thermostat needs to be replaced. Don said he'd bring it over in a few days. My present thermostat sticks. WHEN is he going to replace it?"

"Service Tech was fantastic at dealing with a unexpected issue"

"the technician was very knowledgeable and tidy and work was completed in a timely manner."

"I had to hire another individual to come and clean the furnace properly because your technicians did not do a thorough enough job and the furnace was still not working when they left"

"I thought service was very good- always room for improvement. My previous service/maintenance included a thermocoupler - I had to ask for them and they were initially not included"

"very knowlegable"

"Diego was extremely thorough and explained everything he was checking and testing. Went above and beyond any tech I have had work on the furnace ever! This morning however we noticed that the bio clean light was out, so will be asking someone to return and fix it."

"Clinton is very professional and competent technician."

"Pleasant service person who kept me informed as he checked my systems."

"Mathew arrived when expected and completed his job in a timely manner. He also answered a question about air filters. He was and is always polite and helpful."

"The technician was honest about his assessment with my furnace and I believed him. Thank you for that."

"polite informative"

"They were on time and did a great job"

"The tech answered additional questions about the system and maintenance"

"Same tech I always ask for as he knows the machines,,,,,really knows what he is doing!!!!!!"

"Diego was thorough, competent and respectful."

"Identified problem but has to change me back to remedy the problem. Condensate run has to be replaced, run installed was too long."

"I was given a time for service between 12 to 2. At 3:40 had to call back because nobody showed up. They rescheduled me till after 6 pm. When the gentleman showed up at 5:30, he told me he had bad news that they're not allowed to work on mobile homes. Never got anything accomplishments."

"He explained, in details we could understand the nature of the problems, estimated costs,and repair options."

"James was very professional , knowledgeable and patient with all our questions. He was kind and tidy putting everything back in place. The perfect technician!"

"Very professional"

"Very thorough"

"Byron is courteous, competent and customer friendly. We felt fortunate to have him working on our problem and hope that if anything ever goes wrong again that he will be the technician assigned."

"on time, neat, courteous, wearing a mask"

"Prompt, polite, efficient. He was kind & patient. He explained the issue, why it was happening, and what he was going to do to fix it. There have not been any further issues since he was here on 8/31/20."

"no problems"

"Brian is very much a perfectionist and is a dedicated worker... always trust him completely!!!!"

"Matt is always prompt, efficient and knowledgeable."

"No problems"

"the technician was very personable and very polite went about his business a professional manor Whoever hired him deserve raise."

"Tech was very courteous and attempted to be helpful but it appears he misdiagnosed the problem. He thought the refrigerant was leaking because the unit was freezing up. It turns out the fan motor was not working and that was causing the freeze up. I was given pricing on a whole new system when the option of replacing the motor should have been given. I don't know why the operation of the entire system was not checked in the first place. If it were, the problem would have been discovered. I should receive a refund for my service call."

"Technician is a kind great guy who does his job very professionally and accurately"

"Brian and Connor the two technicians were on time, courteous and installed the inducer motor on my furnace - did a great job!"

"Serviceman was polite and efficient"

"Diego showed me what maintainence activities to do during the year, changed the air filter, cleaned the outside unit and answered all questions with patience and good humor."

"Tech was very knowledgeable. He was here a minimal amount of time. The problem was rectified. The cost was acceptable."

"Excellent service"

"on time, when finished, tech went over what he did and equipment status"

"Technician Diego was very thorough and explained what he was doing and why he was doing it. He was respectful and more importantly, knowledgeable ."

"The technician did a very good job, and got everything installed the same day. I took a couple of points off because I waited an hour and a half for someone from the plumbing department to call me back and then had to call again myself to reach someone who could schedule my service appointment."

"Matt explained all that he was doing .. arrived on time.. cleaned up work area"

"Provided quick service, and were friendly and informative."

"On time; courteous; explained what he was doing in terms that I could understand. I will ask to have him return.."

"Technician called to say he was finished with previous customer and asked if he could come earlier. When he arrived he was courteous and knowledgeable about our system."

"Technician was on time, and wearing a mask."

"Informative, kind, and professional"

"RJD was able to reschedule my appointment according to my convenience, the technician was able to do the inspection of the cooling and heating and changed air and furnace filters without any guidance. I don't live at the property, but I can totally rely on RJD services."

"Cost"

"The service man came during a bad storm made a dx and back next day to replace the part"

"The technician performed the maintenance with no disruption. He thoroughly understood the equipment. He was friendly and informative."

"The service man came the same day I called was very professional and repaired the problem quickly and had us up and running in no time!"

"We had an issue with our mini-split system. As a result, a board was replaced by Service Experts. Unfortunately the board suffered a catastrophic failure which took other parts of the system with it. Service Experts came back 4 times to diagnose and ultimately fix the issue. I appreciate their tenacity and being upfront in honoring the warrantee on service. We would all have preferred that it was fixed faster, but at the end of the day, the job was done right."

"Jonathan/Tech did a very good job."

"Very friendly and informative."

"Prompt, efficient service. Clint made use of a warranty I still had on my coils."

"Grant is FANTASTIC. He gets a 10 or better. Donna is lovely. Stephanie and Renee are useless. They are after hours personnel.. Stephanie is repetitive and was not successful in reaching staff while my basement flooded. What is the point of emergency service? What is the point of me paying a monthly fee for emergency service? Renee was initially better than Stephanie but was worse because she took twenty minutes to get her computer working and was also unable to reach personnel to assist. Again, same questions. When Donna contacted me after 7 am it was no longer feasible for me to have an emergency technician because I am an essential Federal Employee. So I confirmed the 6pm to 8pm appointment with Donna that I made with Renee. Renee informed me I would get a confirmation email for my appointment. Donna confirmed I would receive a confirmation email. That email has yet to arrive. I'm not waiting for it. Next, Stephanie and Renee and Donna ALL said the technician would contact me shortly before arriving. That did not happen. Please know this NEVER happens and EVERY office personnel member claims this to be true and EVERY technician explains the OPPOSITE; the office personnel are supposed to contact me shortly before the technician arrives. DA Bennett has many flaws. To review thus far, emergency technicians CAN'T be reached during NON office hours. BIG flaw. Office and technician personnel state opposite information about calls before arrival. ANNOYING flaw. NO EMAIL confirmation is also an ANNOYING flaw. Written confirmation is expected and doesn't arrive. Next, for the past two consecutive times I have had DA Bennett services at my house not only did was a phone call just prior to the technician's arrival NOT provided, but also both technicians arrived at my home 15 minutes early. Early is lovely but I was NOT home until 5 minutes BEFORE each window of arrival START time so your technicians twiddled their thumbs. This is another FLAW; poor SCHEDULING and poor DISPATCH. I'm informing DA Bennett of these flaws because I AM VERY CONCERNED THAT I MAY HAVE A HEATING EMERGENCY IN THE FUTURE (I HOPE NOT!!!) AND WHEN TECHNICIANS CAN'T BE REACHED I WILL END UP WITH FROZEN PIPES. WHY AM I PAYING FOR EMERGENCY SERVICE ONLY TO HAVE ZERO TECHNICIANS ANSWER A PHONE? IT'S MORE OF THE SAME FROM OVER A YEAR AGO WHEN MY EMAIL MESSAGES WERE NEVER ANSWERED. So, how will these flaws and problems be corrected? When will these flaws and remedies be corrected? Will I be contacted and be reassured I should stay with DA Bennett service and IF a winter emergency happens a technician WILL BE REACHED."

"Clint always goes above and beyond"

"The necessary work was done well. There was a bit of a delay in the arrival of the second technician, but I think we had not described the problem sufficiently."

"Good communication, prompt and polite service"

"Derek was pleasant, efficient and informative. He explained what he had done and what I could expect."

"He was polite and professional"

"Tech explained and offered info when asked."

"Your technicians should be commended. They each were conscientious. And the lead technician explained the problems to me."

"Technician was very professional, knowledgeable and courteous."

"Jonathan answered every question and seemed to do a thorough job."

"All 5 plumbing issues were resolved."

"We actually had two visits at the same time, one, by Diego to service our heat pump on contract, and the other by Rick and Richard to complete an extensive plumbing rehab project. Both were top-notch."

"The rep was knowledgeable and courteous. Solved the issue promptly and effectively."

"Quality of service, clear explanation of work done."

"he owned the problem"

"The tech that serviced my air conditioner was extremely polite and efficient."

"Diego did a good job and answered all our questions."

"Josh came late Thursday night and got the bad water heater drained and set up up for a navian. On Friday Josh came along with Joe and removed the old water heaters and got the navian installed. Josh got all of out left over tangle of pipes cleaned up and gave us more space. They were very professional and were very thorough. Joe did a load estimate and told me to contact National grid to upgrade my meter. More than satisfied with their work. They were great"

"tech was friendly and efficient"

"The service seemed thorough and the technician was very polite."

"I was provided with a service call very quickly and given the assurance I needed to run my a/c with a reason for the issue of concern."

"Was able to fix issue, courteous"

"Everything ok."

"Tech was efficient, pleasant, helpful"

"Jonathan was extremely informative and courteous."

"Expensive. Pressed 1 button and charged $84. Mind you Im a member."

"Diego was thorough, explained everything extremely well, and was super professional"

"The best of everything"

"prompt, polite"

"Clinton was very helpful, knowledgeable and professional!"

"Office staff was responsive and professional, tech guy very prompt and helpful...not happy with sales rep, price or turn time."

"I was disappointed that the technician did not take the time to clean the filter around my air conditioning unit. In past services this has always been performed"

"Professional knowledgeable service technician on time and thorough"

"The technician completed the repair in 15 minutes"

"Nice guy. Fixed AC capacitor quickly and earlier than expected."

"Diego was very thorough and professional----after he left we noticed that our AC was running much more efficiently!! Usually our upstairs doesn't cool off as well as the downstairs and last night it was much cooler! He also gave us some advice on how to keep the unit running more smoothly. He explained everything he was doing and why he was doing it which was very helpful to us."

"Technician was quick to assess the possible problem and confirm that the water heater was still in good condition."

"Diego has come to my house before and is so friendly and nice. I so appreciate what a great job he does, so I was thrilled to see him again! He always pretends that he doesnt notice the mess and craziness of the house, lol. He is a top employee! Thanks Diego!!"

"did good job quickly and efficiently"

"Service technician Kyle was efficient and professional. Explained clearly both the technical work and the costs/charges. He was personable and respectful."

"Prompt service. Knowledge of furnace and air conditioner."

"Excellent service, courteous and friendly."

"The tech temporarily fixed issue and is returning next week to investigate and fix."

"Filter was not checked Coils outdoors were not cleaned"

"Justin and Ben, who installed my new furnace, were very efficient. They arrived on time and did their work diligently, even completing everything in 4 hours (when the estimated time was 5-6 hours)."

"Punctual Tech, informative, problem fixed efficiently"

"Technician explained everything that was checked and indicated what the testing values indicated. Technician very polite."

"Very knowable and answer all my questions"

"Joshua is a very helpful professional. He got the job done and carefully explained the next step."

"Very knowledgeable and professional"

"Quick, friendly and helpful"

"The man came in and did what needed to get done......and was very pleasant."

"Technician was helpful and efficient and answered all my questions."

"Came on time. Courteous. Wore a mask. Did a thorough job. Explained what he did."

"The outside air conditioning unit was never opened up and cleaned out. There is debris from the trees that accumulate inside and that was always part of the service call in previous years."

"Very responsive."

"The service person was very polite, and answered my questions."

"Grant noticed it was frozen up & turned off to thaw. Clinton returned to put in anti-freeze."

"Tech was knowledgeable and explained problem. Problem was fixed."

"Very polite, used caution"

"Polite, competent, efficient and very informative. Great communication skills."

"Teck. Was on time and did his job . Answered my questions."

"He was very thorough and explained everything"

"He was very interested in doing the best job possible even doing things I should have been able to help out with but couldnt"

"on time, neat and professional - couldn't ask for more."

"I requested Dontral, was told by your office he would do the service, and you did not send him to my house.I am not happy about that. Diego did not have a properly fitted face mask."

"I was very satisfied with the service today. They were able to send out a plumber the same day I called them, other plumber services had a week or 2 wait and we are trying to sell our house so it was Very important this problem was fixed ASAP. Robert fixed the issue within an hour or so. So very thankful!"

"He was courteous and had good knowledge of his job. He explained all items that were checked and answered all my questions that I had."

"Service was timely, thorough, professional, informative and friendly."

"Brian does great work and explains what he's doing. The fix was very complicated and the result excellent"

"our tech was excellent"

"Good tech"

"Eddie was amazing in every way: he called ahead of time to confirm; explained the precautions the company is taking to keep employees and customers safe during Covid; explained in great detail the furnace system we have and how it will support a new AC unit; financing options; and scheduling. He was thorough, customer-focused and friendly."

"Scheduling was badly handled. Our appointment was changed from 2-4 to 3-5, but the tech didnt arrive by 5. We called to cancel and reschedule and an appointment was made for Friday 8AM. The tech called and came on Thursday instead. It seems like whoever is making the appointments isnt coordinating with the techs in the field."

"We've always been satisfied with D.A.Bennett Service Experts. Thank you."

"Matt was respectful, confident and effective in soling the problem. I will request him if I ever need service again. Glad we have the annual maintenance plan!"

"On-site service personnel was polite, professional and got things done quickly while also describing what he was doing."

"Clinton was on time for the appointment and he was being very safe by wearing a mask. To minimize risk, he explained what his process was to looking over our a/c system."

"Technician was on time, efficient, and provided good information."

"The technician was very helpful and professional. The only reason why I did not select 10 is that the no-contact process was a bit confusing, comparing what is described on the website to what actually happened."

"Don is an employee that your company needs to hold onto. He was polite, courteous and listened to any of my concerns."

"Diego was thorough and respected our space."

"Very polite, great with no contact service."

"I am sorry that iforgot the technician name. He has been to my house before he is very knowledgeable and helpful explain things to us throughly."

"Arrived within time window, was courteous, efficient and respectful of our property"

"I made an appointment because My hot water tank was leaking. The technician charged me to diagnose the need for a new water tank. This I knew when I placed the call. I purchased a service contract for $99 and am not sure what benefit this provided me. When I initially made my appointment they gave me a timeframe and then sent an email with a different timeframe. I got another FREE estimate to replace my tank and purchased from them."

"he was here early and did the job and answered a question I had on the water heater"

"Clint is very knowledgeable, professional and he has a great sense of humor. And we TRUST him 100% b"

"service person was knowledgeable and through."

"Quick and efficient."

"Serviceman arrived during the scheduled time, and did an efficient job servicing our air conditioning system."

"We have always been pleased with the professionalism of your technicians and the promptness of your service."

"technician was very nice and thorough"

"Showed up on time, was very respectful and he explained everything he did."

"Johnathan came in very respectful of our home, professional work. Excellent verbal communication."

"Pleasant, professional and respectful of my home and personal space."

"On time polite and thorough"

"Efficient, prompt and courteous."

"Technician was very polite and cooperative."

"Job done well and in a timely manner"

"The tech seemed very competent and completed the work in a timely manner, wore a mask, and was very polite."

"Very polite and explained everything he did and what the results were."

"Tech was knowledgeable, friendly and efficient."

"Diego was very professional, friendly, and knowledgeable."

"The job is not done. They had to order parts and when they first ordered one part, which was delayed, then when it finally came the guy found it needed another part also. Still no heat."

"Dontrelle was very professional, courteous and knew the product."

"on time, courteous, and explained what they did and made good suggestions"

"No issues John did exactly what was explained to me over the phone"

"polite and did his job in short time"

"very prelesional and curious"

"Very professional"

"He explained what he need to do and informed me of his findings."

"Service expert was timely, pleasant, and considerate."

"Though care was taken on social distancing Good!!"

"Simply satisfied with the work. The repair person was on time"

"Very thorough and polite"

"Technician didnt have any filters even though it was the purpose of the trip. Appt was Friday, received filter, today, Tuesday."

"Confident in installer"

"Explained what was done, very polite, very professional."

"Technician was knowledgeable,courteous and professional"

"Did everything outside effectively because of the Covid 19 concerns"

"He was efficient, respectful of my property, pleasant."

"The first day no one showed up, so I had to make a new appointment for the next day. Then I was charged 500 for a ten minute job. Then I was told you'd refund 150 and that never happened. And the sink still isn't right."

"because he was considerate, polite and just a nice guy!"

"I could tell that the rep was familiar with my Lennox furnace. He made a strong effort, but was unable to properly resolve the issue, which left my household without heat overnight."

"The guys knew what they were doing and were very forthcoming with information."

"I do not understand the benefit of service contract. I feel not much of discount. I called to get someone to look at my furnace I told them a noise sounding like fan rubbing. They heard the noise were here half hour I was charged the service charge like expected . Then told and additional diagnostic charge added????? No parts needed unsure of charge for a diagnostic charge why nothing done different from SERVICE CHARGE!!"

"They did the job well. When a leak appeared, they were back with a smile to fix it. They were really willing to go the extra mile."

"Clayton was timely,respected the current situation of social isolation"