D.A. Bennett Service Experts Reviews

"I really liked the technician. Afterward he said he didnt change filter because it looked good. I dont know how to do it so it wont get changed until a year from now."

"Everything was well done."

"He was timely for the appointment and thorough in his assessment."

"Prompt, professional and courteous service."

"Tech was great and trustworthy"

"Really good service, but the timing of arrival kept it from being a 10. We were kept in contact as to timing, but when told it would be 2 and it ends up 5, I don't care how often you are contacting me, it gets frustrating."

"Technician was knowledgeable and extremely polite; work done efficiently."

"I hate surveys. If I were unhappy, I would complain. I am only answering this because of the quality of the technician."

"NO TECHNICIAN SHOWED UP"

"Knowledge and timeliness"

"Performed requested services. Explained status of systems and was ready to answer any questions."

"Technician was very concerned and was very helpful in assuring me that the furnace was working correctly."

"The tech was on time, he was pleasant and went about his task without delay. He was able to communicate clearly anything he wanted to tell me."

"Grant took the time to explain what the issue was and different solutions"

"Devon is very knowledgable and polite."

"Technician was very nice, thorough, informative. Mentioned something I should fix in the spring, but didn't push to fix sooner than needed."

"Dontrel is very thorough & diligent. He is a good, honest, technician--a credit to D.A. Bennett."

"Clinton was very professional and knowledgeable."

"the technician was polite, knowledgeable and seemed competent. He did as we asked, and completed the job satisfactorily."

"The scheduling process was easy. The technician arrived on time and was courteous, professional and efficient. His explanations were clear and he answered my questions thoroughly."

"Very Knowledgeable courteous and knew exactly what he needed to do to take care of the furnace"

"Diego investigated a question about the hot water from my kitchen faucet and thoroughly explained what he found in cleaning my furnace and hit water heater."

"I was satisfied with the service call but I do not like the new system. I would have liked Don to expand on what he did the day he came here. I've looked over the bills in the last 10 years and things that were done were listed. My bill just says all is working normal and water heater is 10 years old. I would like him to list WHAT he did while he was here. ALSO, my thermostat needs to be replaced. Don said he'd bring it over in a few days. My present thermostat sticks. WHEN is he going to replace it?"

"Service Tech was fantastic at dealing with a unexpected issue"

"the technician was very knowledgeable and tidy and work was completed in a timely manner."

"I had to hire another individual to come and clean the furnace properly because your technicians did not do a thorough enough job and the furnace was still not working when they left"

"I thought service was very good- always room for improvement. My previous service/maintenance included a thermocoupler - I had to ask for them and they were initially not included"

"very knowlegable"

"Diego was extremely thorough and explained everything he was checking and testing. Went above and beyond any tech I have had work on the furnace ever! This morning however we noticed that the bio clean light was out, so will be asking someone to return and fix it."

"Clinton is very professional and competent technician."

"Pleasant service person who kept me informed as he checked my systems."

"Mathew arrived when expected and completed his job in a timely manner. He also answered a question about air filters. He was and is always polite and helpful."

"The technician was honest about his assessment with my furnace and I believed him. Thank you for that."

"polite informative"

"They were on time and did a great job"

"The tech answered additional questions about the system and maintenance"

"Same tech I always ask for as he knows the machines,,,,,really knows what he is doing!!!!!!"

"Diego was thorough, competent and respectful."

"Identified problem but has to change me back to remedy the problem. Condensate run has to be replaced, run installed was too long."

"I was given a time for service between 12 to 2. At 3:40 had to call back because nobody showed up. They rescheduled me till after 6 pm. When the gentleman showed up at 5:30, he told me he had bad news that they're not allowed to work on mobile homes. Never got anything accomplishments."

"He explained, in details we could understand the nature of the problems, estimated costs,and repair options."

"James was very professional , knowledgeable and patient with all our questions. He was kind and tidy putting everything back in place. The perfect technician!"

"Very professional"

"Very thorough"

"Byron is courteous, competent and customer friendly. We felt fortunate to have him working on our problem and hope that if anything ever goes wrong again that he will be the technician assigned."

"on time, neat, courteous, wearing a mask"

"Prompt, polite, efficient. He was kind & patient. He explained the issue, why it was happening, and what he was going to do to fix it. There have not been any further issues since he was here on 8/31/20."

"no problems"

"Brian is very much a perfectionist and is a dedicated worker... always trust him completely!!!!"

"Matt is always prompt, efficient and knowledgeable."

"No problems"

"the technician was very personable and very polite went about his business a professional manor Whoever hired him deserve raise."

"Tech was very courteous and attempted to be helpful but it appears he misdiagnosed the problem. He thought the refrigerant was leaking because the unit was freezing up. It turns out the fan motor was not working and that was causing the freeze up. I was given pricing on a whole new system when the option of replacing the motor should have been given. I don't know why the operation of the entire system was not checked in the first place. If it were, the problem would have been discovered. I should receive a refund for my service call."

"Technician is a kind great guy who does his job very professionally and accurately"

"Brian and Connor the two technicians were on time, courteous and installed the inducer motor on my furnace - did a great job!"

"Serviceman was polite and efficient"

"Diego showed me what maintainence activities to do during the year, changed the air filter, cleaned the outside unit and answered all questions with patience and good humor."

"Tech was very knowledgeable. He was here a minimal amount of time. The problem was rectified. The cost was acceptable."

"Excellent service"

"on time, when finished, tech went over what he did and equipment status"

"Technician Diego was very thorough and explained what he was doing and why he was doing it. He was respectful and more importantly, knowledgeable ."

"The technician did a very good job, and got everything installed the same day. I took a couple of points off because I waited an hour and a half for someone from the plumbing department to call me back and then had to call again myself to reach someone who could schedule my service appointment."

"Matt explained all that he was doing .. arrived on time.. cleaned up work area"

"Provided quick service, and were friendly and informative."

"On time; courteous; explained what he was doing in terms that I could understand. I will ask to have him return.."

"Technician called to say he was finished with previous customer and asked if he could come earlier. When he arrived he was courteous and knowledgeable about our system."

"Technician was on time, and wearing a mask."

"Informative, kind, and professional"

"RJD was able to reschedule my appointment according to my convenience, the technician was able to do the inspection of the cooling and heating and changed air and furnace filters without any guidance. I don't live at the property, but I can totally rely on RJD services."

"Cost"

"The service man came during a bad storm made a dx and back next day to replace the part"

"The technician performed the maintenance with no disruption. He thoroughly understood the equipment. He was friendly and informative."

"The service man came the same day I called was very professional and repaired the problem quickly and had us up and running in no time!"

"We had an issue with our mini-split system. As a result, a board was replaced by Service Experts. Unfortunately the board suffered a catastrophic failure which took other parts of the system with it. Service Experts came back 4 times to diagnose and ultimately fix the issue. I appreciate their tenacity and being upfront in honoring the warrantee on service. We would all have preferred that it was fixed faster, but at the end of the day, the job was done right."

"Jonathan/Tech did a very good job."

"Very friendly and informative."

"Prompt, efficient service. Clint made use of a warranty I still had on my coils."

"Grant is FANTASTIC. He gets a 10 or better. Donna is lovely. Stephanie and Renee are useless. They are after hours personnel.. Stephanie is repetitive and was not successful in reaching staff while my basement flooded. What is the point of emergency service? What is the point of me paying a monthly fee for emergency service? Renee was initially better than Stephanie but was worse because she took twenty minutes to get her computer working and was also unable to reach personnel to assist. Again, same questions. When Donna contacted me after 7 am it was no longer feasible for me to have an emergency technician because I am an essential Federal Employee. So I confirmed the 6pm to 8pm appointment with Donna that I made with Renee. Renee informed me I would get a confirmation email for my appointment. Donna confirmed I would receive a confirmation email. That email has yet to arrive. I'm not waiting for it. Next, Stephanie and Renee and Donna ALL said the technician would contact me shortly before arriving. That did not happen. Please know this NEVER happens and EVERY office personnel member claims this to be true and EVERY technician explains the OPPOSITE; the office personnel are supposed to contact me shortly before the technician arrives. DA Bennett has many flaws. To review thus far, emergency technicians CAN'T be reached during NON office hours. BIG flaw. Office and technician personnel state opposite information about calls before arrival. ANNOYING flaw. NO EMAIL confirmation is also an ANNOYING flaw. Written confirmation is expected and doesn't arrive. Next, for the past two consecutive times I have had DA Bennett services at my house not only did was a phone call just prior to the technician's arrival NOT provided, but also both technicians arrived at my home 15 minutes early. Early is lovely but I was NOT home until 5 minutes BEFORE each window of arrival START time so your technicians twiddled their thumbs. This is another FLAW; poor SCHEDULING and poor DISPATCH. I'm informing DA Bennett of these flaws because I AM VERY CONCERNED THAT I MAY HAVE A HEATING EMERGENCY IN THE FUTURE (I HOPE NOT!!!) AND WHEN TECHNICIANS CAN'T BE REACHED I WILL END UP WITH FROZEN PIPES. WHY AM I PAYING FOR EMERGENCY SERVICE ONLY TO HAVE ZERO TECHNICIANS ANSWER A PHONE? IT'S MORE OF THE SAME FROM OVER A YEAR AGO WHEN MY EMAIL MESSAGES WERE NEVER ANSWERED. So, how will these flaws and problems be corrected? When will these flaws and remedies be corrected? Will I be contacted and be reassured I should stay with DA Bennett service and IF a winter emergency happens a technician WILL BE REACHED."

"Clint always goes above and beyond"

"The necessary work was done well. There was a bit of a delay in the arrival of the second technician, but I think we had not described the problem sufficiently."

"Good communication, prompt and polite service"

"Derek was pleasant, efficient and informative. He explained what he had done and what I could expect."

"He was polite and professional"

"Tech explained and offered info when asked."

"Your technicians should be commended. They each were conscientious. And the lead technician explained the problems to me."

"Technician was very professional, knowledgeable and courteous."

"Jonathan answered every question and seemed to do a thorough job."

"All 5 plumbing issues were resolved."

"We actually had two visits at the same time, one, by Diego to service our heat pump on contract, and the other by Rick and Richard to complete an extensive plumbing rehab project. Both were top-notch."

"The rep was knowledgeable and courteous. Solved the issue promptly and effectively."

"Quality of service, clear explanation of work done."

"he owned the problem"

"The tech that serviced my air conditioner was extremely polite and efficient."

"Diego did a good job and answered all our questions."

"Josh came late Thursday night and got the bad water heater drained and set up up for a navian. On Friday Josh came along with Joe and removed the old water heaters and got the navian installed. Josh got all of out left over tangle of pipes cleaned up and gave us more space. They were very professional and were very thorough. Joe did a load estimate and told me to contact National grid to upgrade my meter. More than satisfied with their work. They were great"

"tech was friendly and efficient"

"The service seemed thorough and the technician was very polite."

"I was provided with a service call very quickly and given the assurance I needed to run my a/c with a reason for the issue of concern."

"Was able to fix issue, courteous"

"Everything ok."

"Tech was efficient, pleasant, helpful"

"Jonathan was extremely informative and courteous."

"Expensive. Pressed 1 button and charged $84. Mind you Im a member."

"Diego was thorough, explained everything extremely well, and was super professional"

"The best of everything"

"prompt, polite"

"Clinton was very helpful, knowledgeable and professional!"

"Office staff was responsive and professional, tech guy very prompt and helpful...not happy with sales rep, price or turn time."

"I was disappointed that the technician did not take the time to clean the filter around my air conditioning unit. In past services this has always been performed"

"Professional knowledgeable service technician on time and thorough"

"The technician completed the repair in 15 minutes"

"Nice guy. Fixed AC capacitor quickly and earlier than expected."

"Diego was very thorough and professional----after he left we noticed that our AC was running much more efficiently!! Usually our upstairs doesn't cool off as well as the downstairs and last night it was much cooler! He also gave us some advice on how to keep the unit running more smoothly. He explained everything he was doing and why he was doing it which was very helpful to us."

"Technician was quick to assess the possible problem and confirm that the water heater was still in good condition."

"Diego has come to my house before and is so friendly and nice. I so appreciate what a great job he does, so I was thrilled to see him again! He always pretends that he doesnt notice the mess and craziness of the house, lol. He is a top employee! Thanks Diego!!"

"did good job quickly and efficiently"

"Service technician Kyle was efficient and professional. Explained clearly both the technical work and the costs/charges. He was personable and respectful."

"Prompt service. Knowledge of furnace and air conditioner."

"Excellent service, courteous and friendly."

"The tech temporarily fixed issue and is returning next week to investigate and fix."

"Filter was not checked Coils outdoors were not cleaned"

"Justin and Ben, who installed my new furnace, were very efficient. They arrived on time and did their work diligently, even completing everything in 4 hours (when the estimated time was 5-6 hours)."

"Punctual Tech, informative, problem fixed efficiently"

"Technician explained everything that was checked and indicated what the testing values indicated. Technician very polite."

"Very knowable and answer all my questions"

"Joshua is a very helpful professional. He got the job done and carefully explained the next step."

"Very knowledgeable and professional"

"Quick, friendly and helpful"

"The man came in and did what needed to get done......and was very pleasant."

"Technician was helpful and efficient and answered all my questions."

"Came on time. Courteous. Wore a mask. Did a thorough job. Explained what he did."

"The outside air conditioning unit was never opened up and cleaned out. There is debris from the trees that accumulate inside and that was always part of the service call in previous years."

"Very responsive."

"The service person was very polite, and answered my questions."

"Grant noticed it was frozen up & turned off to thaw. Clinton returned to put in anti-freeze."

"Tech was knowledgeable and explained problem. Problem was fixed."

"Very polite, used caution"

"Polite, competent, efficient and very informative. Great communication skills."

"Teck. Was on time and did his job . Answered my questions."

"He was very thorough and explained everything"

"He was very interested in doing the best job possible even doing things I should have been able to help out with but couldnt"

"on time, neat and professional - couldn't ask for more."

"I requested Dontral, was told by your office he would do the service, and you did not send him to my house.I am not happy about that. Diego did not have a properly fitted face mask."

"I was very satisfied with the service today. They were able to send out a plumber the same day I called them, other plumber services had a week or 2 wait and we are trying to sell our house so it was Very important this problem was fixed ASAP. Robert fixed the issue within an hour or so. So very thankful!"

"He was courteous and had good knowledge of his job. He explained all items that were checked and answered all my questions that I had."

"Service was timely, thorough, professional, informative and friendly."

"Brian does great work and explains what he's doing. The fix was very complicated and the result excellent"

"our tech was excellent"

"Good tech"

"Eddie was amazing in every way: he called ahead of time to confirm; explained the precautions the company is taking to keep employees and customers safe during Covid; explained in great detail the furnace system we have and how it will support a new AC unit; financing options; and scheduling. He was thorough, customer-focused and friendly."

"Scheduling was badly handled. Our appointment was changed from 2-4 to 3-5, but the tech didnt arrive by 5. We called to cancel and reschedule and an appointment was made for Friday 8AM. The tech called and came on Thursday instead. It seems like whoever is making the appointments isnt coordinating with the techs in the field."

"We've always been satisfied with D.A.Bennett Service Experts. Thank you."

"Matt was respectful, confident and effective in soling the problem. I will request him if I ever need service again. Glad we have the annual maintenance plan!"

"On-site service personnel was polite, professional and got things done quickly while also describing what he was doing."

"Clinton was on time for the appointment and he was being very safe by wearing a mask. To minimize risk, he explained what his process was to looking over our a/c system."

"Technician was on time, efficient, and provided good information."

"The technician was very helpful and professional. The only reason why I did not select 10 is that the no-contact process was a bit confusing, comparing what is described on the website to what actually happened."

"Don is an employee that your company needs to hold onto. He was polite, courteous and listened to any of my concerns."

"Diego was thorough and respected our space."

"Very polite, great with no contact service."

"I am sorry that iforgot the technician name. He has been to my house before he is very knowledgeable and helpful explain things to us throughly."

"Arrived within time window, was courteous, efficient and respectful of our property"

"I made an appointment because My hot water tank was leaking. The technician charged me to diagnose the need for a new water tank. This I knew when I placed the call. I purchased a service contract for $99 and am not sure what benefit this provided me. When I initially made my appointment they gave me a timeframe and then sent an email with a different timeframe. I got another FREE estimate to replace my tank and purchased from them."

"he was here early and did the job and answered a question I had on the water heater"

"Clint is very knowledgeable, professional and he has a great sense of humor. And we TRUST him 100% b"

"service person was knowledgeable and through."

"Quick and efficient."

"Serviceman arrived during the scheduled time, and did an efficient job servicing our air conditioning system."

"We have always been pleased with the professionalism of your technicians and the promptness of your service."

"technician was very nice and thorough"

"Showed up on time, was very respectful and he explained everything he did."

"Johnathan came in very respectful of our home, professional work. Excellent verbal communication."

"Pleasant, professional and respectful of my home and personal space."

"On time polite and thorough"

"Efficient, prompt and courteous."

"Technician was very polite and cooperative."

"Job done well and in a timely manner"

"The tech seemed very competent and completed the work in a timely manner, wore a mask, and was very polite."

"Very polite and explained everything he did and what the results were."

"Tech was knowledgeable, friendly and efficient."

"Diego was very professional, friendly, and knowledgeable."

"The job is not done. They had to order parts and when they first ordered one part, which was delayed, then when it finally came the guy found it needed another part also. Still no heat."

"Dontrelle was very professional, courteous and knew the product."

"on time, courteous, and explained what they did and made good suggestions"

"No issues John did exactly what was explained to me over the phone"

"polite and did his job in short time"

"very prelesional and curious"

"Very professional"

"He explained what he need to do and informed me of his findings."

"Service expert was timely, pleasant, and considerate."

"Though care was taken on social distancing Good!!"

"Simply satisfied with the work. The repair person was on time"

"Very thorough and polite"

"Technician didnt have any filters even though it was the purpose of the trip. Appt was Friday, received filter, today, Tuesday."

"Confident in installer"

"Explained what was done, very polite, very professional."

"Technician was knowledgeable,courteous and professional"

"Did everything outside effectively because of the Covid 19 concerns"

"He was efficient, respectful of my property, pleasant."

"The first day no one showed up, so I had to make a new appointment for the next day. Then I was charged 500 for a ten minute job. Then I was told you'd refund 150 and that never happened. And the sink still isn't right."

"because he was considerate, polite and just a nice guy!"

"I could tell that the rep was familiar with my Lennox furnace. He made a strong effort, but was unable to properly resolve the issue, which left my household without heat overnight."

"The guys knew what they were doing and were very forthcoming with information."

"I do not understand the benefit of service contract. I feel not much of discount. I called to get someone to look at my furnace I told them a noise sounding like fan rubbing. They heard the noise were here half hour I was charged the service charge like expected . Then told and additional diagnostic charge added????? No parts needed unsure of charge for a diagnostic charge why nothing done different from SERVICE CHARGE!!"

"They did the job well. When a leak appeared, they were back with a smile to fix it. They were really willing to go the extra mile."

"Clayton was timely,respected the current situation of social isolation"

"been with rjd since 1988"

"Informative and professional"

"noone called me before the workers showed up"

"Grant was very polite and efficient. He even answered questions I had about my humidifier and water heater"

"The three people were very polite, answered my questions. Was it necessary, with the corona problem, to send three people to my home? I'm 83 and try to avoid exposure."

"Professional, clean, understanding. Knew his job very well"

"Excellent service n knowledgeable staff"

"Very professional from the office staff making my appointment to the serviceman completing the job."

"Informative on what they saw through inspection"

"Professional and on time."

"Wasn't sure the I had gotten the right part but was assured that they could fix my faucet with it and they did."

"Diego was, in fact, earlier than scheduled but called to indicate he could be early if it was ok with us. He was pleasant, neat and professional"

"Technicians were on time, cordial, efficient, professional."

"Very thorough nd professional and explained everything to me"

"Identified the problem, but couldn't resolve it...also seemed unfamiliar with my particular heater. One man (Don) worked the heater, other man (no name) advised me alter would be to replace entire system with a different smaller one involving removal of all current piping. I felt there must be an alternative, but wasn't given suggestions."

"Very efficient"

"Person was professional, friendly and knowledgeable."

"Fast. Thorough"

"The technician did as much as he could do on a Sunday, but the problem, while it was identified, was not resolved, so I couldn't help but be dissatisfied. It didn't help that I had a Sunday visit because the technician on call Saturday didn't even get back to me until after 11:00pm in the night which was too late."

"Polite, Honest and Knowledgeable Staff"

"He was professional and pleasant."

"The technician was punctual, informational, and knowledgeable."

"No complaints"

"Diego took the time to answer my questions and explain what he was doing. Thorough job cleaning out drain lines and then determining how to increase humidity in the house."

"Diego was very knowledgeable and personable. He answered all of my questions and provided outstanding service."

"Devon was prompt, polite, and knowledgeable. He cleaned our boiler and kept it running."

"Prompt, professional, polite"

"Very dissatisfied with the lack of experience of the technician that was sent to the house. His opening statement was I never changed a gas stove to propane. With paying an hourly rate, I would of appreciated someone who had experience. After 2 hours with the stove they proceeded to hook up the water line to our refrigerator. Hooked the line to the refrigerator, went to the basement to hook into the water line, told us we had the wrong part. My husband finished with that part cause it was indeed the correct part. The next day we noticed the refrigerator water leaking from where the TECHNICIAN installed the line in the back of the refrigerator. When trying to make the Manager aware of the situation, he wouldnt let me explain. All he kept saying is that he would send someone out but if the leak was where his technician didnt actually touch we would have to pay for it. Good business practice would welcome constructive criticism, so that the next time your technician could be better at his job, instead the manager wouldnt let me explain the situation."

"Prompt, solved problems, corrected error, friendly"

"The part we needed came in quickly and the technician was very courteous."

"Diego was great! Helpful, courteous, and thorough."

"Dontrell is fantastic. He always solves my problems with the best advise. He is timely, responsive, helpful and very professional. I am always glad when I hear that he is coming to my home. He always goes above and beyond. You should give him a raise and promotion. I can not say enough good things about him and his work."

"On time, kind and efficient"

"Prompt, right on time; very professional."

"Efficent,pleasant."

"Technician was prompt and courteous"

"Tech was very pleasant and also informative"

"Very Professional."

"Technician was pleasant, professional and resolved an issue completely."

"Even though parts had to be ordered and the repair took several days to complete, the company was diligent about keeping me informed and keeping the job moving."

"Technician wast professional and on time."

"Diego was amazing... he actually showed me settings, changed my filter for the first time by one of your technicians and not just tell me I need to, and cleaned the humidifier pan first time ever"

"Scheduled the appointment with ease. Technician arrived on time, was very pleasant, and did a great job."

"The professionalism and quality of work Brian did was excellent. He was not scheduled to do my install, but due to someone else calling in sick he had to reorg his day and pick up my new unit before arriving, thus making him 2+hrs late from my service window. He also had a new trainee with him and showed him how to as they installed the new unit."

"Richard arrived on time, fixed the problem with our kitchen faucet quickly, and advised us about the potential for future problems and what part to order if we saw these begin to occur. He also did a survey of our home and its plumbing system and fixed another loose faucet in our laundry/mudroom. Again, he warned us that there could be problems in the future and advised us that we might need to replace the faucet in that sink (it's an inexpensive one from Lowe's). He suggested a couple of good brands. He and my husband walked around the house and he made a couple of other suggestions, including for a backup sump pump, which we will consider. All in all, he was prompt, professional and competent, all things you want when your kitchen faucet is loose! It sprayed very hot water over my left arm last night when I tried to shut the faucet off with my right hand...we were grateful to get such prompt service."

"On time, professional and friendly."

"because he was very pleasant and fixed the problem"

"Brian was very thorough and answered all of my questions"

"Very courteous"

"Knowledgeable and professional technician"

"Clint was very good and clearly told us what he was there to repair"

"Can do attitude"

"John was very polite and respectful, smiled and great demeanor."

"Technicians were helpful and professional"

"Timely and answers questions."

"Technician showed up on time. He was pleasant, professional and completed the work in a timely manner."

"Very polite through."

"Diego was very thorough and explained what he'd done and the condition of the various part of my furnace. So I have a good idea of what's working well, but also of things that will need replacement by this time next year. I believe the heat is coming into the house more efficiently after his visit."

"Service was performed and tech was polite and answered all questions"

"Tech checked and explained everything"

"They verified my concerns and dealt with them"

"Punctual arrival, excellent service, clear communication."