D.A. Bennett Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.7/5 stars based on 3,215 Reviews
dr haven H.
delmar, new york
susan W.
albany, new york
"Nice guy and came two hours early."
fred B.
duanesburg, new york
"Excellent service"
tina M.
delmar, new york
james C.
rensselaer, new york
"Discovered furnace check had already been done"
mary paradise P.
slingerlands, new york
michael H.
albany, new york
"On time very pleasant to talk with job well done"
edward M.
delmar, new york
"Technician appeared to be knowledgeable and answered questions well"
theresa S.
albany, new york
gary F.
albany, new york
mick C.
canaan, new york
"Heather was very professional, got after the service quickly and has a nice personality. She explained everything and did good work."
dennis C.
albany, new york
"technician was very thorough throughout the dervice cal"
laurie G.
albany, new york
julie B.
slingerland, new york
"Tech was on time, very efficient, friendly and answered all my questions."
rita C.
albany, new york
john N.
albany, new york
"The technician was very helpful in providing information on my part to maintain an efficient furnace."
william P.
delmar, new york
"Timely, professional, courteous ."
norma C.
delmar, new york
"Heather was efficient , courteous and knowledgeable ."
steven S.
rensselaer, new york
"This was the third time, they did not show up at the prearranged allotted time."
edward A.
albany, new york
"very courteous, neat, freindly"
cynthia S.
delmar, new york
thomas S.
rensselaer, new york
barry H.
albany, new york
"Went out of his way to get a part so we would have heat!"
marce C.
wynantskill, new york
"Our tech was on time and did the work properly. He also answered any questions."
jami C.
albany, new york
janet/john R.
albany, new york
"timely -- technician explained what he did Bennett has covered our heating needs for over 50 years now and we have always been satisfied."
john N.
rensselaer, new york
"Technician was well prepared (had our special filter), very professional and businesslike."
michael M.
albany, new york
"Courteous, kind, on time and in a timely matter."
diane D.
albany, new york
"Heather was polite,friendly and quietly got our PM on our furnace completed. I would recommend her to anyone and I will also request her to do the PM on our AC if she can."
karen V.
rensselaer, new york
"Heather was knowledgeable and told me everything that was done and how I would be all set for the winter"
pat M.
guilderland, new york
"Quick, clean, friendly service"
edward F.
rensselaer, new york
john S.
delmar, new york
"Technician provided us with tips on upkeep that were easily understood and showed us other tricks to help keep units operating at their best."
don M.
albany, new york
fred J.
ravena, new york
"very thorough job and answered all my questions."
janet K.
slingerlands, new york
"clint was efficient and polite"
ronita H.
albany, new york
julian M.
glenmont, new york
"The plumber was very nice and I am very happy the problem was resolved. It was difficult to wait until Monday with a plugged toilet but I do understand."
janet S.
coeymans hollow, new york
"Clint our service technician was extremely thorough and professional. First time he has serviced our furnace. Very pleasant and competent. Prefer to have Clint perform our periodic services."
barbara K.
albany, new york
"as always exellent"
anne C.
glenmont, new york
amrita S.
albany, new york
"he seemed to know what he was doing"
joel B.
glenmont, new york
"Prompt, offered suggestions"
donald G.
albany, new york
"Clinton was excellent"
william O.
slingerlands, new york
"the fellows who did the job were very efficient and cleaned their mess up."
bill T.
voorheesville, new york
"Clint is an excellent service technician. Before he started he asked if we had any problems, and when complete, he took the time to explain what he did and what we can expect as far as life expectancy of our boiler and hot water heater."
william C.
selkirk, new york
joe G.
albany, new york
"Can't do the work I requested"
joe P.
altamont, new york
"Very thorough excellent job. Last year technician 10 minutes. This year technician 60 minutes. Excellent."
tony K.
delmar, new york
"Technician was knowledgeable and informative."
timothy G.
selkirk, new york
"always very knowelable and friendly"
rosemary C.
albany, new york
"Technician was very thorough and responsive to my questions."
stephen F.
albany, new york
"The technician was very professional All work was completed timely"
robert A.
albany, new york
"Service person was pleasant, checked out our system, Said that everything was in good shape."
barbara A.
slingerlands, new york
"Your Service Technician, Heather, was a true professional who appeared to enjoy her job. She was very thorough with her maintenance check up."
nancy H.
albany, new york
"timely, courteous, knowledgable,efficient, nice"
fred S.
albany, new york
david R.
slingerlands, new york
"The technician was knowledgeable, prompt, friendly and efficient."
fred N.
delmar, new york
"Professional, competent, courteous"
barbara U.
nassau, new york
"They Sales person Brian was very helpful and the Serviceman was very polite and a pleasure to work with (Sorry I forgot to ask for his name)"
brian G.
east durham, new york
"He immediately knew what the problem was and how to fix it."
kelly J.
delmar, new york
"Technician was knowledgeable, personable, and helpful."
arthur W.
delmar, new york
"The technician was early to the appointment and was helpful answering my questions"
carol G.
sand lake, new york
"appointment within reasonable amount of time kept updated with arrival time technician very professional and courteous"
hans T.
albany, new york
brenda H.
rensselaer, new york
"Richard was quick to respond to my call. He arrived within the hour. He assessed the situation and explained in laymans terms how he would fix it. He fixed it in sufficient time. He was friendly and professional on top of it all."
andrew L.
glenmont, new york
barbara J.
slingerlands, new york
"She did a great job and was helpful to me when I had a question."
joseph B.
east greenbush, new york
"Pleasant, quick and efficient"
gordon F.
delmar, new york
joe G.
albany, new york
charles A.
albany, new york
"He was very friendly, polite and knowledgeable. Also very courteous."
charles C.
cobleskill, new york
"Professional technician"
richard B.
delmar, new york
"All arrangements were timely, from making the appointment to the service man arriving on time."
john N.
rensselaer, new york
"The technician was here on time and had the part necessary to fix our toilet in short order"
patricia B.
slingerlands, new york
"Technician was personable and did his work conscientiously."
vincent F.
delmar, new york
"HEATHER SEEMED TO BE VERY KNOWLEDGEABLE AND EFFICIENT."
eric S.
slingerlands, new york
"Tech was friendly and pleasant, but didn't reseal intake & exhaust pipes after removing them from my furnace. Had to break the beads of silicone seal that was put on them when installed, but didn't reseal them when replacing a UV bulb."
denise C.
guilderland, new york
"We loved having a female tech,"
barbara C.
glenmont, new york
"Heather was very courteous and professional . Appeared very competent."
craig S.
cropseyville, new york
"very thorough"
david P.
albany, new york
"Quick and efficient"
mark W.
east greenbush, new york
"He was polite, let me know what I had to do to assist him and let me know when he was switching from the cooling to the heating system check."
barry V.
albany, new york
"Clint was extremely meticulous in servicing our furnace."
beverly A.
slingerlands, new york
"work was completed satisfactory and in a timely manner."
william H.
voorheesville, new york
"Heather was courteous, efficient and competent."
marjorie M.
delanson, new york
lucille R.
albany, new york
andrew M.
delmar, new york
"Aprilaire 213 filter was installed incorrectly in opposite way to air flow."
john V.
ravena, new york
"Efficient ,courteous young man"
thomas bigelow B.
delmar, new york
roseann Q.
rensselaer, new york
"Good contact from the service team about the time of their arrival and good explanation of the work that was done."
james H.
selkirk, new york
"Courteous and efficient repairman"
philip E.
rensselaer, new york
"Heather was polite, conscientious and thorough in her work."
donna W.
selkirk, new york
"When performing the check on my air conditioner, this technician did not spray it off and clean the exterior and the fins like the other technicians have done in the past four years that I've had this service. He did not even ask if I had an outside faucet (I do!). Also, he did not provide me with a final receipt with the details of the tune-ups to furnace and AC like I've received in the past."
melvin F.
selkirk, new york
"Quality work."
tamara F.
delmar, new york
"Heather was very thorough, and seemed to ensure that the work was done right. She was also friendly and polite. And it was fantastic to finally have a female technician do the work!"
michael V.
voorheesville, new york
"she covered everything she needed to"
marie K.
rensselaer, new york
petra H.
delmar, new york
george H.
albany, new york
"The technician was polite, prompt, and competent."
chris S.
rensselaer, new york
"Very polite and informative."
priscilla M.
east greenbush, new york
"The technician forgot to turn the ac switch back on. Service Experts had to send another tech to correct the ac."
darleen S.
voorheesville, new york
"Friendly, cleaned furnace, no problems."
bob B.
delmar, new york
"Technician was obviously very experienced."
anthony P.
east greenbush, new york
"Very professional"
ward S.
cobleskill, new york
"Both Dave as our salesman and the two men (James and Nick) who installed our air conditioner were knowledgeable and very personable."
andrew C.
voorheesville, new york
"Technician was very preofessional"
carmen f C.
west sand lake, new york
"I gave this rating based on Josh's years of experience, his attention to detail, and his knowledge of my system and the problems that I had with it's initial installation that were caused by others in the company."
matt E.
glenmont, new york
"Richard was knowledgeably and service friendly"
nancy B.
slingerlands, new york
"The plumber did good work - and was helpful. It was just a little expensive, but that's not the technician's fault."
melinda D.
altamont, new york
"The technician, Clinton, is very good at explaining how everything is working and what to watch for should there be any issues. I have had him previously for my furnace check up and he was very well versed in explaining everything he had done and any issues that may eventually arise."
peter K.
delmar, new york
"Very hot day. Lots of service calls for tech. Was not fixed until a day and a half. The company needs to put on more that one tech. When there is an overload of calls."
michael S.
albany, new york
petra H.
delmar, new york
thomas P.
delmar, new york
"Tech solved the problem quickly and offered helpful suggestions concerning other plumbing equipment at our house."
ian S.
hillsdale, new york
"Although I understand the reason behind the method, being that I am a weekender makes it very difficult to get a service appointment is I cannot make that appointment until the part is in."
michael R.
delmar, new york
robert F.
delmar, new york
james K.
east greenbush, new york
"On time, knowledgeable and professional."
peter B.
rensselaer, new york
"The man was very neat and clean and friendly."
steve F.
selkirk, new york
"Clinton, who was the tech was fantastic! We really enjoyed his sense of humor too!"
jane H.
glenmont, new york
james M.
delmar, new york
"Heather arrived on time and wen right to work."
william L.
slingerlands, new york
"The scheduled tankless water heater maintenance was not performed as the technician did not have the proper equipment."
roger C.
delmar, new york
"very informative and helpful and through."
donald G.
albany, new york
"Took care of my problem"
dr morton M.
newtonville, new york
herbert S.
albany, new york
"Shawn was very professional. He showed us the damaged part and explained what work he had done. He worked quickly and efficiently."
harvey T.
albany, new york
"Dontell and Elijah were fine but it was almost $300 to fix something that should have been handled in June 20 a/c tuneup. Elijah had to add refrigerant which should have been done in the 6/20 service contract tune up. I plan to call and request refund or credit."
david P.
slingerlands, new york
"As usual, the technician arrived when they said and service my AC. Very professional!!! He explained to me everything he was checking and the status of the unit. He also gave me tips to keep the unit in good working order so there would be no issues."
kimberly F.
delmar, new york
"The technician overrode the system to make the hot water heater start..didnt clean it, gave no explanation as to why...I just had my floors sanded with tons of vibration...but that wasn't it...and that was it.. just said my water heater of 9 years was just too old... water heaters last 6 years... funny you guys put the last one in and told me 10-12 years.... he then gave me a ridiculous quote of almost $3,000 to replace my current water heater with same one... I paid $1,000 soup to nuts 9 years ago... a 3000% markup..... ridiculous... all he wanted to do was sell me a new heater... very disappointed."
maura M.
albany, new york
"Brian Cullum is excellent - he's a consummate professional, competent and reliable. I always feel like he's there to get the job done right, and I trust his opinion completely. Not every service person from D.A. Bennett knows what they're doing. I've wasted money and time on poorly trained technicians from this company. Hopefully, Brian will be around for the long haul. If every technician was as good as Brian, I would have marked "10" for every question below."
marla E.
albany, new york
"Very courteous and helpful service offered by Clint."
tony B.
rensselaer, new york
dennis R.
albany, new york
"Came on the day needed- was very efficient"
karen S.
valatie, new york
"The office was able to accommodate my need for a late afternoon appointment on this date. The technician listened to my concerns, was polite, patient and answered my questions."
petra H.
delmar, new york
donald R.
delmar, new york
"quick efficient and friendly serviceman"
patricia D.
slingerlands, new york
"They did a good job.Air conditioning working now. Could have provided more suggestions to improve efficiency."
judy D.
voorheesville, new york
"Two things remain to be done. We were supposed to get a call this week making an appointment to finish the work. This did not happen."
susan F.
voorheesville, new york
karen S.
valatie, new york
"The technician came in and quickly concluded the smell was a dead rodent. I had expected an investigation of the roof vent or Ptraps or plumbing system to look for the vexing smell. Catseye came the next day, thoroughly inspected the house and found no evidence of pests or rodents. In his opinion the smell is not a decaying carcass. Rick was personable and professional, however I have an unusual situation that I am desperate to resolve. I think I would have benefited from the expertise of a more experienced technician who might have seen similar situations over time."
sean B.
east greenbush, new york
"Technician did a great job, was very professional, and explained the hot water tank and how it works to me which was very helpful"
david miller M.
altamont, new york
"Outstanding service"
john H.
delmar, new york
"The serviceman was professional and did his job very well"
patricia C.
selkirk, new york
sally D.
altamont, new york
"The technician was polite and efficient. I appreciated the phone call telling me he was on his way."
kenneth R.
slingerlands, new york
"The technician was very pleasant and seemed knowledgable but led me to believe that it was quite likely the part was in the Lennox warehouse which was closed on sunday. So i.have no idea when my air conditioner will be fixed."
vincent F.
rensselaer, new york
"Friendly and knowledgeable tech."
nicole M.
wynantskill, new york
michael G.
glenmont, new york
"Friendly and knowledgeable"
louis M.
albany, new york
"Technician arrived on time n was very efficient with his work He was extremely knowledgeable about his job"
mark T.
slingerlands, new york
"Friendly and informative and helpful."
albert S.
albany, new york
"Tomas arrived - shut the water off and proceeded with the following prices without checking a thing. New cartridge $264 plus $200+ to install same - or - we would furnish a new facet and installation would be $200+ or you would provide the faucet appx $200 for facet and $200+ to install it. No matter which we chose, it would be around $500. We told him we would let him know. Well, we got a new plumber and it cost less than 1/2 for the cartridge with NO installation charge + travel cost - that was it. He took apart the whole facet and cleaned and greased all the moving parts. So happy! We will certainly use you for our heating and air conditioning but never again for plumbing."
andrew L.
glenmont, new york
ernest R.
albany, new york
"pleasant and competent service"
joseph S.
delmar, new york
"Technician was very helpful in answering our concerns."
sharon C.
castleton, new york
"Service tech was very good-- but he did not check off on the list of services performed and I did not notice that until after he was gone. And I had also requested by phone to have some information mailed to me about new heating and cooling units suitable for my home I have not received any information. I did renew my contract."
william O.
slingerlands, new york
"the technition did a very good job and explain everything clearly."
francis A.
guilderland, new york
"Arrived within the given time frame, pleasant and friendly, completed the task efficiently and took time to discuss results."
corinne and michael M.
delmar, new york
"Jason arrived promptly, provided the service requested and answered all our questions very thoroughly."
james K.
east greenbush, new york
"Tech did an excellent job."
cheryl B.
rensselaer , new york
"I was supposed to have a new air conditioner and furnace installed and these guys are so great. When I said I have a heater to my pool and it was never connected. They contacted the office and I was able to get my pool heater also installed and the price was AMAZINGLY, I was given a quote of over $1000.00 by another contractor and Roland J Down did the job even better and faster then expected for under $400.00. The guys are so professional and efficient. I think I'm in love, a new furnace, new air conditioner (so thankful because it's hot outside) and now after 4 years my pool heater is working. My Grandbabies are going to be so happy. Thank you Ryan and Richard"
dave B.
albany, new york
"Technician was very professional and informative. Call center was polite and accurate."
jim L.
altamont, new york
"Dontrail, was fantastic. He was ontime, tested our system, went through all his findings with My wife and Myself, explained the Advantage system to us, discussed replacement filters and was the most thorough person we have ever had at our home. Couteous is an understatement, this man is a true credit to your company, and I look forward to seeing him as the years go along."
laura B.
albany, new york
"Hot water pressure tank is jutting out in walk area"
diane D.
albany, new york
anne M.
albany, new york
"Kyle is always great and informative."
robert S.
guilderland, new york
"Sent the wrong technician to work on our attic unit, so had to re-schedule with a tech who worked out fine."
john A.
altamont, new york
"Adam worked to understand the problem and reach the proper solution"
martin G.
albany, new york
"Clinton was excellent!"
cathy R.
cobleskill, new york
"Matt is always good with our service"
martin G.
albany, new york
"Clint was courteous, efficient and respectful. He had a pleasant manner and a nice sense of humor too. He did a very nice job."
dennis R.
albany, new york
"He was prompt, explained everything thoroughly, and cleaned the a/c unit of all the cottonwood"
tara K.
schoharie, new york
"Technician is knowledgeable, friendly, and efficient."
kevin M.
slingerlands, new york
"Very prompt, professional, friendly service."
tracy D.
delmar, new york
anthony T.
albany, new york
"prompt, courteous, neat"
barry Y.
glenmont, new york
"Byron has excellent trouble shooting skills, knowledge of the equipment, and top notch people skills."
rich F.
ravena, new york
"Not happy hearing they're doing away with R22 and going to have to buy a new system next year"
michael T.
albany, new york
"Technician arrived on time. After completing the AC service, he went over the the future need to upgrade the AC unit as it is an R22 user which is being phased out."
mary R.
delmar, new york
"I already answered these questions and provided satisfied answers but want to add these remarks. Your company must provide people in the field with adequate tools, such as tablets. My technician had antiquated equipment for processing my credit card and my bill. It crashed multiple times. You all are making a lot of money- spend a few dollars and make your field peoples- and your customers- lives easier. Please!"
bob T.
voorheesville, new york
"Explained the results of the performance inspection in detail."
john S.
delmar, new york
mary R.
delmar, new york
"Very competent, very pleasant people."
steve F.
rensselaer, new york
"Always good service"
mike M.
east greenbush, new york
"technician knew exactly what he was doing and was sincere."
ellie C.
glenmont, new york
"Adam was very proficient and professional. However I still await the cost of a part he was going to look up for me."
peter K.
delmar, new york
"Very knowledgeable tech."
ken G.
voorheesville, new york
"Service tech seemed to know his job. Explained things and answered questions."
grant H.
albany, new york
joel B.
glenmont, new york
"Very efficient, polite and took care of business."
dennis W.
east greenbush, new york
patrick V.
delmar, new york
andrea M.
albany, new york
"Very knowledgeable and professional and explained things to me. Honest, not looking to sell me anything."
charles V.
ravena, new york
"Tim was very courteous and performed the service tasks that I would expect of your techs, He is right up there with Bob and Ron, (I had one of your techs, a few years ago, that never cleaned the condensate pump pump or rinsed the A/C coils even though I had the hose sitting there. It definitely was not Bob, Ron or Tim.)"
russ/beth F.
delmar, new york
herbert S.
albany, new york
"He was an excellent technician. He had a very positive apprroach."
rod M.
athens, new york
"Once the technician arrived, he was efficient, courteous, informative and friendly."
malcolm H.
castleton, new york
"I just think that the technician did what he was supposed to do and everything was o k"
ian S.
hillsdale, new york
"Despite working outside in the dark, he was able to thoroughly diagnose the problem and carefully explain the issue."
jerry T.
albany, new york
christina M.
wynantskill, new york
joe S.
east greenbush, new york
"He knows his job and does it"
mac C.
albany, new york
"In the past, when I had the AC annual maintenance, the technician took off the filter guards and hosed down the AC filters (we have two). This time, I mentioned this to the technician, and he said if that is what I wanted he would do it, but he kept the protectors on and only did one. Should this be part of the annual maintenance?"
alan S.
albany, new york
elliott V.
cobleskill, new york
"Grant took the time to thoroughly explain all the issues."
joanne D.
rensselaer, new york
"The tech gets the job done in an efficient & timely manner. He verbally explains what he has done in addition to giving a written acc't. My only complaint is the same as in past service visits. Appt time was for between 10am & noon. Service tech arrived @ 1:40 pm."
timothy G.
selkirk, new york
"Very knowledgeable and looked at water heater and was 8 yr old and out of warranty..so show me info on tankless water heater and getting one installed"
david P.
albany, new york
bruce P.
glenmont, new york
"prompt, clean and efficient."
jean L.
albany, new york
"I believe he correctly assessed my toilets problem. It was unfortunately bad news, that it cannot be repaired even though it is only 3 years old. I am trusting that he is right and will replace it."
jon T.
delmar, new york
"Took less than 10 minutes"
david W.
delmar, new york
"Clear explanation."
patricia P.
albany, new york
"Every year the tech states the furnace is showing rust. It started when we only had the unit for about 10 years. I thought the furnace should last st least 15 years. I always feel like you are trying to sell me a new one and not service what we have."
roland G.
chatham, new york
"Waited all day for a representative to show up for a water leak. Once he got here, he said he does not know why they sent him to a mobile home. He doesn't work on mobile homes."
albert C.
altamont, new york
terry W.
ravena, new york
"Friendly and knowledgeable technician"
anne C.
albany, new york
karen V.
castleton, new york
william O.
slingerlands, new york
"he cleaned the outside of the air conditioner and put it back together."
jeff H.
valatie, new york
"All very good, professional, complete But scheduling was off. 10-12 ended up being about 12:30 to start and **** most of my day"
rita M.
albany, new york
"The service person was polite , courteous and right to business."
charles H.
guilderland, new york
"Actual service of the technician was very good. Appointment was scheduled between 2 & 4, however, arrived after 5 so overall score dropped slightly."
judy D.
voorheesville, new york
todd B.
selkirk , new york
"Tech just checked the electrical and did very little else. No temp check and no coolant checks. No maintenance done. Had to ask about status of furnace filter and he said it needed to be changed in a couple of weeks. Asked if he could do it now. I paid quite a bit for a device agreement and not getting the service I should be. Had to ask for a receipt as well. I have watched other techs perform the same service and do quite a bit more and spend more than 10 minutes doing it. Very disappointed."
laurie O.
selkirk, new york
"Arrived on time; was pleasant; was thorough"
michael G.
albany, new york
"The tech was professional, courteous, listened and answered my questions and checked the AC unit, filter etc to ensure it was running properly."
andrew K.
averill park, new york
"Technician was knowledgeable, efficient and got the job done quickly."
lisa T.
albany, new york
jim P.
delmar, new york
william H.
voorheesville, new york
mary k A.
albany, new york
"From start to finish the persons we dealt with were knowledgeable, courteous and worked efficiently."
richard B.
delmar, new york
john T.
slingerlands, new york
mike C.
delmar, new york
"Great service"
gary M.
rensselaer, new york
"Polite and knowledgeable technician."
linda M.
altamont, new york
"The technician was efficient and helpfull"
norma C.
delmar, new york
beverly M.
delmar, new york
james C.
rensselaer, new york
"prompt. professional, courteous service"
les S.
albany, new york
robert G.
slingerlands, new york
"The gentleman knew what he was doing, checked everything, cleand the outdoor compressor and finished up. All mneat and tidy."
joe E.
delmar, new york
dorthy F.
albany, new york
mary jane H.
selkirk, new york
"Very knowledgable and explained everything very clearly."
james P.
glenmont, new york
"Technician arrived within the scheduled window of time. He was friendly and efficient."
gerald S.
delmar, new york
patricia S.
delmar, new york
"They didn't turn the water back on the water driven sump pump. They did not seal/calk around the pipes after replacing them (outside the house, siding). Cost too much for just replacing outside pipe work. They couldn't agree on how to do the job."
earl E.
albany, new york
"Technician was punctual and efficient."
bev B.
delmar, new york
"Friendly, discriptive to questions I had regarding my system and honest as to figure I may have on the future"
peter S.
voorheesville, new york
"Excellent and respectful service"
amy M.
albany, new york
rosemary K.
albany, new york
"Adam is professional and thorough. Keeps me in the loop about status of visit and Findings."
rosemary K.
albany, new york
"Adam is professional and thorough. Always lets me know his findings. Please disregard previous survey. Meant to be 10s, not N/A"
susan W.
albany, new york
richard F.
delmar, new york
"They arrived on time - were very professional and did an outstanding job installing our new heating and air conditioning system/"
robert H.
rensselaer, new york
"Grant took the time to explain to me what was going on with my heating unit and pointed out where the issues were."
terry H.
slingerlands, new york
"The technician was wonderful. Explained things thoroughly. Theres no where to respond to question 10 - honestly I dont know if its a good value or not."
amrita S.
albany, new york
thomas M.
albany, new york
"Very professional technician"
dr morin M.
slingerlands, new york
susan G.
ghent, new york
"I am very satisfied with Ron's work. The problem is that in the winter I had an appt. and your company didn't come for many days (and I have had a service contract with you for 13+ years) and it has happened again twice in the last few weeks, that no one showed up and no one called me."
sandra M.
selkirk, new york
"Dantrell was very thorough and has always been a pleasure to deal with"
tim B.
rensselaer, new york
"hes was in and out in about 1/2 hour and said everything looked good and clean."
elizabeth P.
albany, new york
timothy G.
selkirk, new york
"very knowable and helpful"
charles R.
glenmont, new york
"It felt like the service technician did not do any cleaning of furnace although this was an AC Maintenance check- looked at the numbers for the AC but due to cold weather couldnt get a proper reading- he had to be at my house for 20 minutes at most! In the past they usually are much more thorough! This is the first time I have been disappointed in the amount of time a technician spent in my twice annual maintenance"
mitch H.
west berne, new york
jean L.
albany, new york
george H.
richmondville, new york
"They were prompt in responding to our call and courteous to our concerns. They kept us apprised of what they did and that a return visit was necessary."
robert D.
east greenbush, new york
anthony B.
knox, new york
"Efficient and well intended."
mike C.
delmar, new york
"Technician Rick was fantastic and very professional and friendly. A very nice young man."
matt L.
glenmont, new york
alan K.
guilderland, new york
mary R.
hudson, new york
kenneth B.
albany, new york
elizabeth R.
wynantskill, new york
"Dontrail was on time,very nice, efficient answered any questions we had."
marce C.
wynantskill, new york
"Tech. Was on time, polite, and answered questions."
mike C.
slingerlands, new york
mike C.
delmar, new york
"Good technician"
patrick S.
voorheesville, new york
duane B.
delmar, new york
shaloni W.
slingerlands, new york
"Excellent service. Technician was very nice, explained everything well and was considerate of my house."
sylvia T.
delmar, new york
"The technician was talkative appeared to be knowledgible but failed to hook the furnace back together and we had to call for emergency service that night because we had no heat all day and we returned home late. He received a personal phone call and lost focus."
catherine A.
slingerlands, new york
"Not very helpful and didnt even leave any paperwork"
lorraine O.
delmar, new york
"-did not get any paper work?? - when Brian Silvia cam the next day he filled the humidifier reservoir and adjusted the dampers; Brian was exceptional"
casey S.
albany, new york
"Very professional. Cleaned up after job done. Very polite."
janet/john R.
albany, new york
"Technician offered no explanation as to what he did during the short visit. He did not leave a service report and simply said everything was fine. I was not with him in the furnace room during his service call so do not have any idea of what he did and he offered no explanation."
regina S.
albany, new york
"Clinton was professional, seemed knowledgeable and timely."
bob B.
delmar, new york
richard K.
east greenbush, new york
"Brian was excellent. He showed us things about our furnace that we had not been told about. He did a thorough job and was great at explaining things."
daniel H.
rensselaer, new york
"I put 5 because of the # of times it took to fix the problem but I give Adam a 10 for his customer service & dedication to fixing this issue."
maureen S.
albany, new york
donald M.
albany, new york
"Everything expected was cpmpleted in a timely and accurate manner. Service tech was courteous and friendly."
stanley A.
wynantskill, new york
john C.
wynantskill, new york
"Very thorough and knowledgeable."
ronald M.
east berne, new york
"clinton was on time and very informative about what he was going to do. I asked one question , and he came upstairs to show me my answer"
pete/karen G.
delmar, new york
darcy O.
albany, new york
amrita S.
albany, new york
anthony N.
albany, new york
"Overall consistency of service"
don W.
east schodack, new york
"Josh is very knowledgeable and shares it."
fred E.
delmar, new york
"please call me sometime 518-439-8536"
william O.
slingerlands, new york
"very efficient"
don M.
albany, new york
nancy B.
castleton, new york
philip E.
rensselaer, new york
"Service was prompt, professional and problem solved the day we called."
jack K.
hudson, new york
"All aspects of my spring cleaning service - from my appointment call to the arrival of tech Ron - were handled very professionally."
susan W.
delmar, new york
"He was very upfront and honest about our furnace"
frederick E.
delmar, new york
"Please give us a call next week."
edward C.
east greenbush, new york
"Everything went normal..."
dr grogan G.
slingerlands, new york
"came in time frame, polite and friendly, and furnace still working"
cindy G.
valatie, new york
"Was in and out in 20 minutes. Normally the tech is here for an hour. That night our heat stopped working. Another tech came at 2:30 in the morning and said the guy did not re-attach something correctly. In other words, sloppy work. First time in 18 years weve had a problem with you guys."
dr morton M.
newtonville, new york
"excellent and careful service"
andrew K.
albany, new york
"Although the technician(s) were friendly, and knowledgeable, in the end I ultimately ended up paying $400 to install a part that ultimately did not fix my furnace, as it failed again within a few hours, and I was told I'd need a new furnace. So I feel like I just spent $400 on nothing."
stephen A.
petersburgh, new york
"Clint is a professional and very knowledgeable."
philip E.
rensselaer, new york
"Prompt,professional service."
marney M.
albany, new york
"Timely arrival. Knowledgeable technician. Problem corrected and I was informed re the problem."
francis G.
delmar, new york
"good svc."
james D.
albany, new york
"Technician was knowledgeable, efficient, and polite."
karen/eric P.
albany, new york
"Service was thorough, and Clint was personable and happy to explain things."
dr morton M.
newtonville, new york
john M.
albany, new york
"The tech left a huge dent in my furnace and didn't fix the initial issue. Another tech came out and fix the initial issue but left water dripping in my basement. Very unsatisfied."
patrick T.
schoharie, new york
ted B.
delmar, new york
"The Technician, Ryan, was courteous and knowledgeable. He returned to fix our complaint that the new shower control was not delivering enough water and pressure. He took the valve and shower head apart and checked the water path. Reassembled all the parts. The shower works much better now. Our one complaint was the price, we thought it was too high, $850 for a new valve (and installation), which sells for about $200 or less on the online Delta site.."
chuck R.
averill park, new york
"Easy to schedule; on time; and you always send solid guys; Today Kyle was professional, friendly, and knowledgeable."
karen O.
slingerlands, new york
"On time and quick"
carol M.
rensselaer, new york
"Very knowledgeable and didn't waste time."
james P.
glenmont, new york
"Work yet to be completed. Needed part has to be ordered."
sal E.
delmar, new york
"Jarret was very knowledgeable, professional and also very polite. He took the time to explain what he did."
patricia B.
slingerlands, new york
stephanie K.
poestenkill, new york
"The first tech which cleaned the furnace apparently didn't do a good job. The furnace was spitting out soot and the second tech had to clean the furnace all over again. The second tech did a very good job. However, there was soot that was unavoidably all over the basement floor."
jon T.
delmar, new york
"Prompt courteous knowledgeable"
paul J.
east greenbush, new york
linda M.
altamont, new york
"The technician was friendly, prompt, and knowlegable"
melinda D.
altamont, new york
"The service technician was very courteous and pleasant. He was very knowledgeable and explained what he had done. He explained a repair that was needed and promptly ordered the part. I also appreciate the way the technicians call when they are on the way and I have always been very fortunate that they try their best to arrive at the early side of the appointment time."
marie K.
rensselaer, new york
phillip W.
delmar, new york
elizabeth C.
albay, new york
"From what I could see he did a very good job"
robert A.
albany, new york
nancy C.
glenmont, new york
linda M.
altamont, new york
"The technician was knowledgable,courteous and friendly."
james D.
albany, new york
vincent R.
voorheesville, new york
"He was very efficient and gave us sound update on where our equipment stood, including when it might need replacing."
wolfgang W.
delmar, new york
"He was polite ,seems to know very well his job"
gary M.
rensselaer, new york
"Helpful and friendly technician."
phillip W.
delmar, new york
huttig building P.
selkirk, new york
"Would be a 10, but it took the second trip, made by Mark Leonard, to correctly diagnose and fix the problem The first technician was clueless."
frank Z.
selkirk, new york
"Im still without heat 3 days later. I spent $11,000 on a new furnace with you 2 years ago I had a coil go which they fixed but never finished hooking up the humidifier after they were done. They were going to come back and did not when I called to inquire I get let me email someone and well get back to you and never do. I believe when I buy something from a company they should be able to service it and get parts or have parts in stock so my children dont freeze. I know I will never buy a Lennox again and I need to find a company who can service me in better time."
patrick T.
schoharie, new york
"They corrected my venting problem quickly and it looked good."
ralph barron B.
albany, new york
fred B.
duanesburg, new york
"Excellent service, very professional"
david J.
schoharie, new york
"Ryan did an excellent job, not only in fixing the problem quickly and efficiently, but also from a customer service aspect - explaining things along the way."
velma M.
albany, new york
robert A.
albany, new york
edward W.
albany, new york
"The tech came on time and clearly explained his findings including showing a picture of the inside of the boiler."
karen F.
delmar, new york
michele L.
voorheesville, new york
william L.
delmar, new york
"Was very professional. Did a complete job. Very pleased with results."
margaret S.
rensselaer, new york
"Dontrail was on time and efficient. He explained things thoroughly."
debie H.
castleton-on-hudson, new york
"Nice tech and informative"
dawn C.
east greenbush, new york
"Adam went out of his way to fix the broblem. He succeeded."
velma M.
albany, new york
"The technicians were courteous and timely i their service and assessment."
marta G.
delmar, new york
"The problem wasn't solved, although the employee who came did diagnose the problem but didn't have the equipment to fix it."
rod M.
athens, new york
"Representative is knowledgeable and efficient."
marie K.
rensselaer, new york
bernard I.
albany, new york
david K.
delmar, new york
"It was fast and efficient."
maryann C.
rensselaer, new york
"Realized today when furnace filter was changed it tripped plug to condensate pump so water collected on basement floor. Its partially due to a faulty design. I have done the same thing before."
tyrone J.
rensselaer, new york
"The tech was fabulous."
carl C.
nassau, new york
"The service was quick and efficient."
elizabeth R.
east greenbush, new york
"Adam is the best, I'm always glad when he shows up because I know I can trust the work he does or any recommendations he makes."
robert C.
slingerlands, new york
chris R.
albany, new york
""Let us know how we did?" But what did you do? The part you replaced still leaks. I'll ask someone else to fix it from here on in."
duncan H.
westerlo, new york
"The technician was highly personable, worked efficiently and clearly knew his stuff."
gary S.
cobleskill, new york
david K.
delmar, new york
"Fast & efficient."
fred N.
delmar, new york
"Timely, courteous, professional. Explained what we was doing"
tina C.
rensselaer, new york
"Service experts were on time, polite, and worked clean"
kenneth H.
albany, new york
peter S.
delmar, new york
james K.
east greenbush, new york
"On time, professional, explained his findings and answered my questions."
raymond M.
altamont, new york
carol L.
delmar, new york
"Once the tech left, there were no new noises or issues. The little noises previous to the tune up were gone."
herman C.
albany, new york
fred P.
albany, new york
james C.
rensselaer, new york
"prompt, courteous, worked the entire time, and cleaned up nicely"