D.A. Bennett Service Experts Reviews

Average Customer Rating
4.7/5 stars based on 4,044 Reviews
ralph L.
albany, new york
penny R.
ravena, new york
"They are very friendly and helpful."
edie M.
rensselaer, new york
ellie C.
glenmont, new york
"Kyle did an excellent job."
blaise A.
delmar, new york
"Sean Sill did an outstanding job!"
dr carlyn C.
delmar, new york
"He was courteous, professional and fixed the problem of clogged drain."
julie D.
rensselaer, new york
"very through, professional, explained everything to me"
stephen F.
albany, new york
"The service Tech and the individuals in customer service wee excellent and considerate of the situation. They both provided excellent customer service"
roseann Q.
rensselaer, new york
"Mr. Dontail was early, did a very thorough job of servicing my AC unit and skillfully answered my questions."
roseann Q.
rensselaer, new york
"Mr. Dontrail was early, answered my questions with skill and politeness."
don W.
east schodack, new york
"First let me state that your techs are extremely good and a pleasure to be around but can't say the same for your billing practices.Would have given you "10" if you hadn't charged such an outrageous amount for a $10 capacitor. Even with taking $150 off the bill and allowing for $50 tech time,I was still charged $100 for a $10 capacitor. This is just very poor business. The real shame may be that most people, unlike myself who has done (power) engineering in electronics all his life, wouldn't know the difference!"
chris B.
warnerville, new york
carol H.
hoosick falls, new york
"We love Clinton"
lisa G.
albany, new york
shirlie S.
albany, new york
"Matt seemed very experienced and knowledgeable on what he was doing. Very through in explaining the outcome of his maintenance work on our system"
james G.
delmar, new york
ramesh R.
slingerlands, new york
"Technician was very Thorough and answered all points satisfactorily"
mike M.
rensselaer, new york
laura H.
e greenbush, new york
"On time. Quick service"
margaret S.
rensselaer, new york
"Tanner was on time, efficient and did all the necessary maintenance plus inform me of the need to replace a part. Which he had on the truck and did so."
william C.
selkirk, new york
linda S.
delmar, new york
"technician was on time, very cordial and helpful with our questions"
gail R.
delmar, new york
"Ameen and Sean arrived on time, asked me how the system was working, and provided the service in a timely manner. Both were very pleasant to deal with."
joshua T.
altamont, new york
"James did a great job. System works as it should!"
carol D.
rensselaer, new york
"I understand that demand for service is high and you may be short on technicians, but it was disappointing that your office couldn't give me a time frame for when to expect the technician. "Sometime today" meant I had to sit and wait for the tech for more than 8 hours."
jocelyn M.
albany, new york
"Problem solved"
charles V.
ravena, new york
"Diego was on time, thorough and very respectful."
cathy L.
albany, new york
"Technician was prompt and helpful. Gave me a good summary when he was done."
bill E.
rensselaer, new york
"Quality provided"
stephen R.
wyantskill, new york
"The only thing that would have improved the experience is to be more transparent about when the technician would arrive. I called at 8:30 in the morning and each time I checked in there was no update or how many customers were ahead of me."
elisabeth K.
delmar, new york
"The technicians were very courteous, helpful and on time."
steven O.
albany, new york
"Technicians were courteous, prompt and did good work"
clifford M.
albany, new york
sandra R.
wynantskill, new york
vincent F.
rensselaer, new york
robert W.
glenmont, new york
dave L.
glenmont, new york
"Diego and Brendan were very polite, professional and took the time to explain everything they were doing. They answered all my questions professionally."
laura O.
castleton, new york
"Technicians were knowledgeable, helpful and very friendly. Answered all of my questions"
janet R.
cobleskill, new york
"The technician is always professional and polite. He calls when he's running late."
leslie M.
albany, new york
"They were friendly, got right to work and clean up/reset my room very well"
mr devlin D.
delmar, new york
"Diego was very thorough and did a great job! He answered all my questions with knowledge and patience. He went abocve and beyond in my opinion, Many thanks."
gary G.
albany, new york
"Quick, efficient and professional."
john O.
rensselaer, new york
patricia P.
albany, new york
"Great response and service"
william B.
albany, new york
"I appreciated the promptness and professional service."
patrick S.
east greenbush, new york
joan F.
delmar, new york
"The technicians were prompt, courteous and did their job. They changed the filter and made sure the system was running efficiently,"
jennifer H.
cobleskill, new york
tina C.
glenmont, new york
"tech friendly and professional"
david K.
delmar, new york
"Quality work."
rev hohenstein H.
east berne, new york
"friendly and expertise"
dennis C.
albany, new york
"The techs always do an excellent job"
robert D.
east greenbush, new york
stephen M.
feura bush, new york
"They were prompt, fast, and got the efficiency right."
pieter V.
nassau, new york
"Showed up on time and explained the service/results well."
robert C.
albany, new york
"Dale was a very professional technician. Sales consultant Jeff was very knowledgeable and competent."
francine G.
delmar, new york
"It was a quick fix due to an issue that needed attention with a previous service"
michael G.
albany, new york
"The technician arrived on time, was masked and took precautions per COVID 19 protocols and did a thorough cleaning/servicing of our furnace. It was probably the most complete servicing of our furnace in all the years weve been having the annual service performed. The technician is to be commended on his knowledge, work ethic and demeanor. He provided excellent service."
david W.
albany, new york
"Good professional service"
syni H.
slingerlands, new york
"Very professional and extremely polite"
joe M.
esperance, new york
"Technician was courteous and happy to answer any and all questions."
james S.
delmar, new york
michele B.
selkirk, new york
"Tech was excellent/Brandon was good/ only issue is that you all seem to always forget we have two furnaces and two ac units. which causes confusion. Diego handled this like a pro."
donald G.
albany, new york
michael H.
albany, new york
"Prompt courteous knowledgeable"
peter K.
delmar, new york
"Trustworthy business"
robin F.
albany, new york
eugene P.
athens, new york
"Technician was very helpful and respectful, tidy and on time."
olivia W.
albany, new york
"The service was wonderful after I placed a second call this past Monday. It could be I misunderstood the person I originally spoke to on 10/28. I'm glad I called back. You had some one here the same day!"
tom Z.
wynantskill, new york
robert K.
albany, new york
"Quick, fast, and knowledgeable."
melvin L.
delmar, new york
"professional service, arrived within appt time range, competent technician"
vivek P.
rensselaer, new york
"Professional and courteous"
betty D.
albany, new york
"Technician was professional and and answered my questions to help me understand the workings of the furnace."
john F.
delmar, new york
"Technician was accommodating, professional, timely, knowledgeable and courteous."
melissa R.
north chatham, new york
"Tech was unable to do seasonal maintenance on system as scheduled, didn't seem to be prepared to do anything more than replacing a filter, and asked us for a manual almost immediately after arriving to look at our unit. Didn't leave us feeling confident in ability as an expert on these types of units."
andrew L.
glenmont, new york
"The first water heater tech never showed up, but claimed to have called 3 times. Took numerous conversations to confirm what equipment my service membership covers. But, the techs and consultant who did come were excellent."
mitch H.
west berne, new york
reid S.
selkirk, new york
"Technician was very professional and efficient."
karen N.
cohoes, new york
"Service appointment on time and technician very efficient"
tom S.
albany, new york
"Regular Fall checkup...no surprises."
rich L.
delmar, new york
"The tech was very nice, honest, and seemed to know what he was talking about."
anthonybollasina A.
delmar, new york
"Matt was very helpful and persistent in getting the thermocouple fixed"
andrea K.
altamont, new york
kristina E.
albany, new york
michel A.
east chatham, new york
judy D.
voorheesville, new york
"Scheduled for 2-4, arrived at 6 with no call. Once he came he was very good."
ben S.
rensselaer, new york
judi F.
wynantskill, new york
"Technician was here when I was told he would be and very polite and answered all my questions."
dolores B.
albany, new york
"THE SERVICE TECH IS VERY PROFESSIONAL"
roseann Q.
rensselaer, new york
"On time arrival, advance call, clear explanation of work done"
robert G.
albany, new york
jeanette S.
castleton on hudson, new york
"He seemed to know what he was doing and explained clearly and condisy what he had found."
angela S.
wynantskill, new york
"Richard was professional and honest about the work that needs to be done."
theresa S.
albany, new york
"Diego was very efficient and courteous."
david R.
slingerlands, new york
michael M.
albany, new york
"No complaints"
william C.
selkirk, new york
gail S.
slingerlands, new york
"Sean and Jacob are very thorough in looking over my system and explained everything in detail."
gail kuren K.
albany, new york
"Service man was very thorough."
diane D.
albany, new york
"Polite,wore a mask no hesitation and early."
edmund K.
rensselaer, new york
"Explained what he had done"
fran P.
ravena, new york
"Technician arrived on time. Friendly, knowledgeable & took the the time to make sure I understood what was needed."
don M.
albany, new york
margaret M.
glenmont, new york
"Very thorough checkup was done Tech was helpful and answered question"
jim D.
poestenkill, new york
"Clean job"
laura B.
albany, new york
alfred A.
castleton, new york
"Part came in and was installed as promised. Firm kept me informed"
deborah H.
delmar, new york
jon B.
delmar, new york
"Very professional & answered my questions"
alan S.
albany, new york
karen S.
selkirk, new york
"No issues to report . Serviceman was very efficient & knowledgeable"
william K.
albany, new york
"He came on time; he did the work quietly and efficiently; he is polite and friendly;"
sandor S.
albany, new york
"Dontell's demeanour."
allen A.
westerlo, new york
"Arrived on time, called ahead, friendly and professional"
joe K.
rensselaer, new york
"Good work, well explained"
joe S.
albany, new york
"No rating because they are not the company that provided the service"
michael V.
voorheesville, new york
"The tech performed the maintenance as expected."
peggy F.
west sand lake, new york
"The Tech was thorough and respectful of my home"
david H.
delmar, new york
"Chris was courteous and professional."
ronald R.
delmar, new york
"Knowledgeable techs and courteous service"
robert F.
selkirk, new york
john S.
slingerlands, new york
"Haven't receiveda feport of the visit yet"
maryanne T.
glenmont, new york
"Diego explained everything he did and was very thorough and meticulous."
dale M.
delmar, new york
"Technician needed help with smaller furnace."
gerald W.
albany, new york
"Very good technician"
amrita S.
albany, new york
peter B.
rensselaer, new york
"Man was friendly and know what to do."
kimberly F.
delmar, new york
"The technician was kind, attentive on a Sunday... I was impressed"
george R.
albany, new york
"Technician was very professional, efficient and willing to share knowledge"
john B.
albany, new york
"Elijah was really knowledgible about my furnace and A/C system and was able to answer some questions I had. The service was also very professional and efficient."
philip E.
rensselaer, new york
"Technician was polite, left area clean and neat."
robert S.
guilderland, new york
angelo P.
wynantskill, new york
"Technician was professional and knowledgable of the product'"
steve R.
delmar, new york
"Dontrail was very polite, thorough and responsive to my questions."
roseann O.
albany, new york
"I called in the morning to report a strange sound in my outside unit on a very hot day. Since my health issues require me to have AC, the technician and an associate arrive around 6 pm. It was an easy fix which he took care of."
william B.
guilderland, new york
"was on time, diagnosed problem very quickly, tech was very competent, and efficient"
joel B.
delmar, new york
"The technician did an excellent job troubleshooting the problem, fixing it, and explaining what he had done."
joseph G.
wynantskill, new york
"The technician was very friendly and performed great service. The office called to say he was early and asked if it was ok if he came prior to the scheduled time. Excellent service all-around."
william B.
albany, new york
stuart M.
glenmont, new york
mella W.
albany, new york
"Great service. Professional, knowledgeable"
joan P.
wynantskill, new york
"Dontrail was very considerate and explained what needed to be changed, He did a great job."
inese K.
albany, new york
"gave me satisfactory explanation about the furnace filter."
james purcell P.
albany, new york
sidney B.
delmar, new york
harout M.
albany, new york
"The service was prompt, courteous, and highly professional. It is ALWAYS so."
kim S.
glenmont, new york
"Diego was very thorough and explained everything."
lorraine W.
middleburgh, new york
"Efficient"
carolyn S.
delmar, new york
"technicians were dispatched promptly and assessed state of hot water boiler and recommended replacement. all good. However quote for new water heating unit grossly inflated - we were immediately able to book work with alternative service for 1/2 the estimate provided."
william L.
slingerlands, new york
"Task accomplished"
bethann B.
castleton, new york
"on time, friendly and took time to answer any questions I had"
craig S.
cropseyville, new york
john L.
slingerlands, new york
"Tech was very fast and solved issue."
carolyn B.
albany, new york
patrick S.
rensselaer, new york
judy S.
selkirk, new york
"Instead of giving me a bottom line purchase price, the cost was buried in a monthly charge. I felt like I was buying a car. It really turned me off from my usual good feelings regarding Roland j downs."
annette S.
delmar, new york
"Technician was polite and explained what he would be doing."
lawrence P.
voorheesville, new york
vivian P.
east greenbush, new york
"Dante has been here before and every time he came the problem got fixed."
jim P.
delmar, new york
gary M.
rensselaer, new york
"Explained what he reviewed and the results. Personable and professional manner."
dennis W.
east greenbush, new york
marce C.
wynantskill, new york
"Clint is professional and has a sense of humor. All went well and in a timely manner."
jozsef N.
east greenbush, new york
"He knew what he was doing and did a good job."
frank H.
glenmont, new york
karen V.
castleton, new york
"Tech great, appt was lost. Had to fit in"
judith M.
rensselaer, new york
joseph S.
delmar, new york
"Technician was knowledgeable and did an excellent job. He worked cleanly and efficiently. Office staff kept us apprised of technician's time frame so we were able to make any necessary accommodations to our schedule."
herbert S.
albany, new york
"Ryan was very professional and knowledgeable. He was thorough and helpful in answering my many questions. Jacob in doing regular matinenance on the ac, discovered a bulge in the hot water heater."
michael K.
ravena, new york
"The technician that was here has been here in the past. He is very knowledgeable and courteous and does his job well!"
cathy R.
cobleskill, new york
"Matt always knows what he is doing."
robert E.
delmar, new york
"Clinton was our Tech and he is very polite, courteous and respectful. We will request him again."
ray D.
castleton, new york
"On time, very courteous and professional"
kay C.
albany, new york
"Courteous, professional took care of my A/C issue"
lee T.
albany, new york
"The service representative seemed very knowledgeable and through and explained what he was doing throughout the service."
henry H.
albany, new york
"Very thorough and complete explanation of all issues and caused"
kevin L.
slingerlands, new york
"No charge b/c previous work."
cheryl O.
albany, new york
"Very professional, timely and efficient."
nancy G.
castleton, new york
"Adam was very nice. He explained everything he was doing to where I understood him."
sandra M.
selkirk, new york
ken barb longacker L.
east greenbush, new york
"I am very upset that your service tech was unvaccinated. Your company shouldnt have unvaccinated techs going into peoples homes"
don M.
albany, new york
"Answered all questions eagerly and HONESTLY."
john S.
delmar, new york
"Technician spent time explaining their conditioning system tests he ran, why he did them and what the results were in sufficient detail but understandable to the layman."
anne M.
albany, new york
"Always informative."
eric S.
albany, new york
"professionalism & level of knowledge."
neil S.
athens, new york
"On time, explained everything"
david P.
albany, new york
mitch H.
west berne, new york
deborah L.
slingerlands, new york
joe E.
delmar, new york
"Very Competent"
robert E.
slingerlands, new york
roland G.
chatham, new york
scott A.
selkirk, new york
"Dontrail was very courteous and professional, he answered all my questions, he is very informative and well spoken, I was very pleased with all work performed,"
dennis R.
slingerlands, new york
"Very knowledgeable"
william M.
albany, new york
lisa T.
albany, new york
"Sean was efficient"
dr morton M.
newtonville, new york
"It was a difficult instillation but the installers were efficient, and careful. I could not think of any team being able to do the job any better than the job your installers preformed"
john N.
rensselaer, new york
"Service was provided on time and efficiently."
vincent F.
rensselaer, new york
"Friendly and efficient."
ken barb longacker L.
east greenbush, new york
"I asked questions but the technician didnt seem interested in talking to me"
deborah R.
albany, new york
"The technician was very detailed in his job and pleasant."
joan G.
delmar, new york
"Both installers were very courteous and they left everything nest"
bruce P.
glenmont, new york
"very professional"
elizabeth P.
albany, new york
dale M.
delmar, new york
"what a nice fellow Rick was -- very pleasant and went over and above"
darleen S.
voorheesville, new york
"Diego took time to check & clean my AC. He explained everything he did and assured me there were no problems now."
ed K.
claverack, new york
"Very personable, answered all questions, courteous, and efficient"
beth K.
altamont, new york
"Diago is extremely polite. Very respectful of out residence and property. Thank him Please. ."
mary L.
albany, new york
"Both technicians were professional, friendly and informative."
robert F.
selkirk, new york
sean R.
delmar, new york
greg F.
albany, new york
"the service by mike and jake was excellent.I was ready to order a new system,unfortunately after trying twice I couldn't get it done on web site."
marlene H.
delmar, new york
"The service men were on time, professional, friendly and got the job done quickly and efficiently!"
mary M.
albany, new york
"Technician arrived timely, and, did a good job servicing my furnace and air conditioning unit. He was friendly, Good job!"
judy P.
rensselaer, new york
"time of arrival was communicated, professional staff"
mitch H.
west berne, new york
bob T.
voorheesville, new york
anthony C.
castleton, new york
"They technician that came out was very helpful with letting me know what options I had."
john S.
albany, new york
"The Service Expert installers (Justin, Ben & Ernie) were great and they all did a superb job installing my new gas furnace, a/c and gas hot water heater. They were all professional and knowledgeable in their work! Also, Brian Silvia did a fantanstic job as well - very informed, courteous and delivered everything that he said he would deliver - I'm very happy to be your customer!"
michael M.
glenmont, new york
"very friendly and knowlegeable"
ralph barron B.
albany, new york
francine G.
delmar, new york
"I wish they used shoe covers"
lori T.
albany, new york
"James was great! He did everything he could, and when the problem required equipment that he did not have, he referred me to an excellent company."
erin H.
albany, new york
robert D.
east greenbush, new york
carl B.
glenmont, new york
"Clinton performed an A/C annual inspection and maintenance. He was through and professional."
tamara C.
east durham, new york
"Very thorough. And friendly"
christine T.
slingerlands, new york
"Arrived on time and answered all asked questions."
timothy G.
selkirk, new york
"Very knowledgeable"
gary W.
albany, new york
"He charged us $195 and all he did was tighten up an escutcheon. He didnt fix the major leak for which he was called. He did explain that he was unable to fix our problem without more very expensive work. Also what he did for us was to ruin our previously working shower head."
danielle F.
castleton, new york
ron D.
glenmont, new york
priscilla M.
east greenbush, new york
"He did the necessary work in a speedy way and answered any questions we had."
gail Y.
delmar, new york
"It turned into a high pressure sales pitch"
ed K.
claverack, new york
"Pleasant, efficient, polite, finished quickly."
barbara B.
albany, new york
"The guys were pleasant but they were unable to fix the problem."
michael T.
albany, new york
"I called Service experts in the morning and they were able to get to our house in the afternoon. They found the problem and fixed it right away. Excellent Service!"
tom M.
albany, new york
"Consitent excellent and timely service since 1988"
andy sr S.
brunswick, new york
"Technician was friendly and knowledgeable and left the area clean"
don W.
east schodack, new york
"John is a gentleman and very knowledgable."
don M.
albany, new york
donald G.
albany, new york
dale B.
albany, new york
"Diego was professional and friendly. He arrived on time and completed the inspection quickly and safely. The only question I have is why a filter isnt included in the maintenance fee?"
roxanne B.
selkirk, new york
"Could not get up all the spilt oil."
ralph S.
slingerlands, new york
"We had a problem with 0ur humidifier and our call for help was answered by a technician within half and hour."
lawrence F.
voorheesville, new york
"Heat pumps are highly specialized units, and not all heating/cooling technicians are well trained on the fine points of these units. Two technicians, although very nice and eager to help, needed the expert to diagnose and repair. Brian, field supervisor, is VERY good and knowledgeable. Heat pump trouble calls should be addressed only by heat pump experts."
tom M.
albany, new york
"Excellent Service"
anthony/kathy T.
albany, new york
"on time, polite, knowledgeable tech"
maxwell A.
glenmont, new york
"Brian worked hard to resolve the problem professionally. Brian took time to explain the course of the problem and advised me how to prevent it from happening again."
richard F.
delmar, new york
"He was fast and efficient."
roseanne O.
albany, new york
"Technicians were efficient and pleasant."
michael H.
albany, new york
"Quick response very nice young man"
fred M.
albany, new york
"The man was very polite and pleasant. He gave his name and made sure we knew who he was. He did his job efficiently."
mark G.
castleton on husdon, new york
"Did not fix the issue. System still runs constantly can only turn off with emergency switch. Tech did no troubleshooting."
melvin L.
delmar, new york
richard B.
albany, new york
"The overall experience from customer service to the time frame was very good. The technician was very professional and knowledgeable and an asset to the company. The reason I did not answer the last question is because I have not compared to any other company."
judith H.
albany, new york
"HE TOLD ME WHAT TODO IN CASE THE HEAT WENT OFF AGAIN BEORE THEY PUT THE NEW SWITCH IN"
john I.
greenville, new york
"I always get excellent service from D.A Bennett, tech was on time, pleasant, and professional."
rosemary G.
albany, new york
bill A.
albany, new york
"Friendly & helpfull"
ann N.
slingerlands, new york
"Technician thoroughly cleaned and serviced my furnace and answered all my questions."
anne B.
delmar, new york
"Both technicians were very professional, the work was done quickly and everything was explained well."
mike M.
rensselaer, new york
adam N.
albany, new york
john Z.
north greenbush, new york
"Excellent service attitude"
leslie T.
albany, new york
"Grant explained things clearly and had a positive attitude"
jerry T.
albany, new york
"quick, efficient, trusted service"
william E.
rensselaer, new york
"Diego went above and beyond"
john N.
albany, new york
"The prompt response during terrible weather conditions was amazing"
larry Z.
east berne, new york
"Three technicians arrived and the problem was never solved. The forth tech ultimately solved the problem. He was great. The first three were pitiful."
tom C.
slingerlands, new york
"I made an appointment for work to be done on Friday that another contractor scheduled to arrive on Monday needed to have completed in advance. I changed the scope of project shortly after the initial estimate and was told that the plumber could do the revised work as scheduled. He arrived after the two-hour window and then said he could only provide an estimate for the changed scope, not do the work. I also think you should inform customers in advance that you charge a $99 fee for estimates. I was never notified of this fee and on first visit (for initial estimate) the plumber tried to charge me for it, but I refused and the fee was waived. On the second visit, the plumber made a point to tell me he was waiving the fee since I was so disappointed in the job not being done - as if I would have paid such a fee under these circumstances. I am a very understanding consumer, and rarely complain about bad service. Your plumbers seemed nice and the scheduling staff are very nice, but these communication lapses have negatively impacted my project and have not reflected well on your business."
angelo D.
voorheesville, new york
"fixed the problem"
linda M.
albany, new york
victor S.
albany, new york
"The technicians arrived within an hour of my call to them, when nobody else in the Albany area was available. The second emergency visit was made during a heavy snow storm, very late evening, when travel was a real hazard. They fixed the problem quickly."
herman C.
albany, new york
velma M.
albany, new york
"Rick was thorough in his assessment and he did not try to insult my intelligence. He allowed me to ask questions without annoyance."
anna C.
delmar, new york
"Mike and Diego were well informed and explained the service provided."
nancy V.
albany, new york
carol C.
slingerlands, new york
"The two men that came were very courteous and nice to me. But I personally feel they did not have the expertise I needed. I got an estimate of over $2,000 to fix my furnace or I was thinking maybe I should just buy a new one and I got an estimate close to $6,000 for that. Which is too much for me to afford. My furnace was leaking water/fluid somewhere. They could not find the problem where it was coming from totally. And then they could not bring in a black line/hose to siphon the water out completely. I got a second opinion and this man totally knew what he was doing and went in and siphoned all the fluid out and said I need something as simple as a new line / hose. The line was corroded. As of now I did not get a new line yet and would like you to call me or email me back to schedule an appointment and have an experienced person come to my house and help me. I have been paying a maintenance fee yearly for your service. My name is Carol Cornell and my phone number is 518-322-0619 or email me please thank you"
kathleen S.
albany, new york
bruce P.
albany, new york
kenneth R.
slingerlands, new york
"Very timely, very knowledgeable yechnician"
francis G.
delmar, new york
norman K.
delmar, new york
"One standout were the questions asked about exposure to the virus. Much appreciated."
paul O.
albany, new york
stephen D.
delmar, new york
jeff M.
glenmont, new york
"Dontrail was AWESOME!!! The company is lucky to have him. I don't know if I'd use you guys again because $638 seems like an awful lot for a gas valve. He fixed it in a half hour. In addition, the part was to be overnighted which Dontrail did, but they didn't offer a tech when they received the part. They simply called around noon and said we'll get to you tomorrow. Had to go 2 days with no heat and it's 20 degrees at night. Not fun for a family of 5. I don't see how $600+ makes sense for a half hour of work. I looked it up and it's about $85 for that part. Doesn't seem fair to me, and I would explore other options and probably not suggest to others to use your service."
charles K.
delmar, new york
michael L.
albany, new york
angelo P.
slingerlands, new york
"the woman who accompanied the technician simply tried to sell me a total replacement and monthly maintenance of my home heating system instead of discussing what the issue was. I was told the my home heater will stop working soon. And it did stop so I had a second opinion from another technician. the only thing he did was to drain water from the heater and it has been working great since! and this only cost me $99 instead of thousands of dollars!"
jeff S.
glenmont, new york
"Great service"
christina M.
wynantskill, new york
"Technician was courteous and knowledgeable"
lisa wormer W.
delanson, new york
"made 3 visits to my house to get the job done right . Gave recommendations for maintains my system . Friendly & reliable"
joan M.
albany, new york
nicholas G.
albany, new york
"I was in north Carolina for 6 weeks and was told I needed a complete oil burner replacement. Drove all the way back just to find the tank had no oil."
diane B.
east greenbush, new york
"The two technicians were very professional, courteous and respectful of the constraints for COVID 19."
patrick H.
albany, new york
"Technician was very knowledgeable and helpful."
otello R.
voorheesville, new york
"Clint was very professional and pleasant."
john M.
delmar, new york
kay G.
guilderland, new york
"Considerate, polite, thoughtful. I asked a lot of questions which he directly answered. Made sure I knew how to operate equipment."
jeff S.
delmar, new york
dave L.
glenmont, new york
"Johnathon came in and did his job professionally, politely and explained all he was doing."
richard M.
voorheesville, new york
"Rick was great, very thorough and explained everything to me"
theresa S.
albany, new york
"Devin was efficient, courteous and capable, and solved my plumbing problem."
john I.
greenville, new york
ralph S.
slingerlands, new york
"The technician seemed to be very well trained."
christa W.
wynantskill, new york
"He was thorough and explained everything we had questions about."
arthur C.
delmar, new york
lois M.
slingerlands, new york
"Great job."
barbara B.
guilderland, new york
"Friendly team that took care of our furnace. Holly made sure we were taken care of the same day due to our emergency situation."
george F.
albany, new york
blaise A.
delmar, new york
stephen D.
delmar, new york
trent M.
valatie, new york
clifford M.
albany, new york
"Technicians were friendly, courteous and followed protocol. They did a great job."
mary P.
feura bush, new york
"he fixed the issue."
pamela R.
albany, new york
"He was very informative and professional"
vincent R.
voorheesville, new york
"The two gentlemen were very prompt, took time to do a good job, and explained to me thoroughly how my furnace was doing and its prospects for the future."
steve S.
albany, new york
"Representative was prompt, professional, and courteous. He did what appeared to be a fine job."
lawrence S.
delmar, new york
"Good feedback from the technician. Also he was polite and efficient."
barry V.
albany, new york
"Clint was prompt and resolved the problem quickly."
joanne R.
glenmont, new york
"On time professional and courteous"
liz S.
delmar, new york
william S.
glenmont, new york
"Came within the designated window, masked, courteous, and worked efficiently."
dean C.
castleton, new york
"A good man. Arrived on time, did a neat, clean job. Said he couldn't service water heater because they had not put it on his ticket. Now, someone will have to return to do this."
joe F.
selkirk, new york
lynne a.
canaan, new york
"Jonathan was professional, friendly, knowledgeable & followed Covid guidelines, I wish I gave him a tip"
susan M.
albany, new york
"Technicians were timely, courteous, clean, and informative."
terry H.
slingerlands, new york
"This technician has been here several times. He's thorough and very polite."
marie K.
rensselaer, new york
lauren K.
ravena, new york
pete P.
guilderland, new york
"Very professional"
robert C.
poestenkill, new york
robert G.
slingerlands, new york
david K.
delmar, new york
"Fast and courteous."
tim/nancy H.
rensselaer, new york
mark P.
east greenbush, new york
"Work was done in a timely manner. Service Repr. arrived early and was very courteous ."
bruce R.
albany, new york
"Little or no change to flow volume; still no hot water. Still awaiting completion of repair to downstairs shower"
dennis F.
delmar, new york
victor S.
delmar, new york
"no problems arrival was within planned time window"
rose P.
east berne, new york
jon B.
delmar, new york
"Service technician was meticulous and deliberate in his inspection."
gerald S.
delmar, new york
"Very professional"
sharon K.
westerlo, new york
"I really liked the technician. Afterward he said he didnt change filter because it looked good. I dont know how to do it so it wont get changed until a year from now."
nancy M.
delmar, new york
"Everything was well done."
velma M.
albany, new york
"He was timely for the appointment and thorough in his assessment."
melvin L.
delmar, new york
"Prompt, professional and courteous service."
peter R.
albany, new york
joel B.
delmar, new york
suzanne D.
albany, new york
jeffery T.
delmar, new york
"Tech was great and trustworthy"
barbara B.
guilderland, new york
"Really good service, but the timing of arrival kept it from being a 10. We were kept in contact as to timing, but when told it would be 2 and it ends up 5, I don't care how often you are contacting me, it gets frustrating."
mitch H.
west berne, new york
theresa S.
albany, new york
"Technician was knowledgeable and extremely polite; work done efficiently."
charles B.
altamont, new york
"I hate surveys. If I were unhappy, I would complain. I am only answering this because of the quality of the technician."
saul R.
delmar, new york
"NO TECHNICIAN SHOWED UP"
michael G.
glenmont, new york
"Knowledge and timeliness"
sandra H.
albany, new york
"Performed requested services. Explained status of systems and was ready to answer any questions."
mary jane H.
selkirk, new york
"Technician was very concerned and was very helpful in assuring me that the furnace was working correctly."
judith C.
albany, new york
"The tech was on time, he was pleasant and went about his task without delay. He was able to communicate clearly anything he wanted to tell me."
maryellen N.
schoharie, new york
"Grant took the time to explain what the issue was and different solutions"
patrick S.
rensselaer, new york
elizabeth G.
slingerlands, new york
"Devon is very knowledgable and polite."
andrew L.
glenmont, new york
"Technician was very nice, thorough, informative. Mentioned something I should fix in the spring, but didn't push to fix sooner than needed."
ellie C.
glenmont, new york
"Dontrel is very thorough & diligent. He is a good, honest, technician--a credit to D.A. Bennett."
david D.
cobleskill, new york
robert J.
east greenbush, new york
robert E.
delmar, new york
"Clinton was very professional and knowledgeable."
michael V.
voorheesville, new york
"the technician was polite, knowledgeable and seemed competent. He did as we asked, and completed the job satisfactorily."
stefan S.
delmar, new york
laurie R.
delmar, new york
"The scheduling process was easy. The technician arrived on time and was courteous, professional and efficient. His explanations were clear and he answered my questions thoroughly."
gregory H.
delmar, new york
joe P.
altamont, new york
marjorie M.
delanson, new york
"Very Knowledgeable courteous and knew exactly what he needed to do to take care of the furnace"