D.A. Bennett Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.7/5 stars based on 3,401 Reviews
janet/john R.
albany, new york
"Clayton was timely,respected the current situation of social isolation"
thomas M.
albany, new york
"been with rjd since 1988"
anthony N.
albany, new york
"Informative and professional"
lucille R.
albany, new york
"noone called me before the workers showed up"
janice D.
cobleskill, new york
"Grant was very polite and efficient. He even answered questions I had about my humidifier and water heater"
dr grogan G.
slingerlands, new york
"The three people were very polite, answered my questions. Was it necessary, with the corona problem, to send three people to my home? I'm 83 and try to avoid exposure."
patrick S.
voorheesville, new york
marie K.
rensselaer, new york
steven S.
rensselaer, new york
"Professional, clean, understanding. Knew his job very well"
robert F.
selkirk, new york
louis M.
albany, new york
"Excellent service n knowledgeable staff"
jack K.
hudson, new york
"Very professional from the office staff making my appointment to the serviceman completing the job."
lauren K.
ravena, new york
"Informative on what they saw through inspection"
donald G.
albany, new york
patrick C.
albany, new york
"Professional and on time."
roger C.
delmar, new york
"Wasn't sure the I had gotten the right part but was assured that they could fix my faucet with it and they did."
philip E.
rensselaer, new york
"Diego was, in fact, earlier than scheduled but called to indicate he could be early if it was ok with us. He was pleasant, neat and professional"
laurie R.
delmar, new york
"Technicians were on time, cordial, efficient, professional."
scott W.
delmar, new york
john R.
albany, new york
"Very thorough nd professional and explained everything to me"
mary L.
ravena, new york
"Identified the problem, but couldn't resolve it...also seemed unfamiliar with my particular heater. One man (Don) worked the heater, other man (no name) advised me alter would be to replace entire system with a different smaller one involving removal of all current piping. I felt there must be an alternative, but wasn't given suggestions."
pamela W.
voorheesville, new york
"Very efficient"
mike M.
rensselaer, new york
michael G.
cobleskill, new york
"Person was professional, friendly and knowledgeable."
angela L.
albany, new york
"Fast. Thorough"
paul W.
rensselaer, new york
william S.
rensselaer, new york
howard G.
albany, new york
janell H.
albany, new york
"The technician did as much as he could do on a Sunday, but the problem, while it was identified, was not resolved, so I couldn't help but be dissatisfied. It didn't help that I had a Sunday visit because the technician on call Saturday didn't even get back to me until after 11:00pm in the night which was too late."
frank B.
delmar, new york
"Polite, Honest and Knowledgeable Staff"
lee K.
delmar, new york
"He was professional and pleasant."
jim/kelly F.
greenville, new york
"The technician was punctual, informational, and knowledgeable."
herman C.
albany, new york
mary H.
rensselaer, new york
"No complaints"
frank Z.
delmar, new york
david C.
delmar, new york
"Diego took the time to answer my questions and explain what he was doing. Thorough job cleaning out drain lines and then determining how to increase humidity in the house."
daniel M.
rensselaer, new york
"Diego was very knowledgeable and personable. He answered all of my questions and provided outstanding service."
michael S.
glenmont, new york
jessica S.
cobleskill, new york
"Devon was prompt, polite, and knowledgeable. He cleaned our boiler and kept it running."
john I.
greenville, new york
"Prompt, professional, polite"
susan C.
athens, new york
"Very dissatisfied with the lack of experience of the technician that was sent to the house. His opening statement was I never changed a gas stove to propane. With paying an hourly rate, I would of appreciated someone who had experience. After 2 hours with the stove they proceeded to hook up the water line to our refrigerator. Hooked the line to the refrigerator, went to the basement to hook into the water line, told us we had the wrong part. My husband finished with that part cause it was indeed the correct part. The next day we noticed the refrigerator water leaking from where the TECHNICIAN installed the line in the back of the refrigerator. When trying to make the Manager aware of the situation, he wouldnt let me explain. All he kept saying is that he would send someone out but if the leak was where his technician didnt actually touch we would have to pay for it. Good business practice would welcome constructive criticism, so that the next time your technician could be better at his job, instead the manager wouldnt let me explain the situation."
paul L.
delmar, new york
"Prompt, solved problems, corrected error, friendly"
hal H.
averill park, new york
"The part we needed came in quickly and the technician was very courteous."
kristin O.
delmar, new york
"Diego was great! Helpful, courteous, and thorough."
jim S.
guilderland, new york
"Dontrell is fantastic. He always solves my problems with the best advise. He is timely, responsive, helpful and very professional. I am always glad when I hear that he is coming to my home. He always goes above and beyond. You should give him a raise and promotion. I can not say enough good things about him and his work."
stephanie T.
altamont, new york
"On time, kind and efficient"
vincent F.
rensselaer, new york
kevin M.
slingerlands, new york
"Prompt, right on time; very professional."
roger C.
delmar, new york
"Efficent,pleasant."
anne B.
delmar, new york
"Technician was prompt and courteous"
laura H.
e greenbush, new york
"Tech was very pleasant and also informative"
dave G.
glenmont, new york
"Very Professional."
mary S.
albany, new york
"Technician was pleasant, professional and resolved an issue completely."
victor M.
hudson, new york
"Even though parts had to be ordered and the repair took several days to complete, the company was diligent about keeping me informed and keeping the job moving."
robert D.
east greenbush, new york
"Technician wast professional and on time."
kimberly F.
delmar, new york
"Diego was amazing... he actually showed me settings, changed my filter for the first time by one of your technicians and not just tell me I need to, and cleaned the humidifier pan first time ever"
allan P.
albany, new york
"Scheduled the appointment with ease. Technician arrived on time, was very pleasant, and did a great job."
john R.
albany, new york
bernie H.
albany, new york
"The professionalism and quality of work Brian did was excellent. He was not scheduled to do my install, but due to someone else calling in sick he had to reorg his day and pick up my new unit before arriving, thus making him 2+hrs late from my service window. He also had a new trainee with him and showed him how to as they installed the new unit."
jane C.
glenmont, new york
"Richard arrived on time, fixed the problem with our kitchen faucet quickly, and advised us about the potential for future problems and what part to order if we saw these begin to occur. He also did a survey of our home and its plumbing system and fixed another loose faucet in our laundry/mudroom. Again, he warned us that there could be problems in the future and advised us that we might need to replace the faucet in that sink (it's an inexpensive one from Lowe's). He suggested a couple of good brands. He and my husband walked around the house and he made a couple of other suggestions, including for a backup sump pump, which we will consider. All in all, he was prompt, professional and competent, all things you want when your kitchen faucet is loose! It sprayed very hot water over my left arm last night when I tried to shut the faucet off with my right hand...we were grateful to get such prompt service."
marlene H.
delmar, new york
"On time, professional and friendly."
terry H.
slingerlands, new york
stephen D.
delmar, new york
steven S.
ravena, new york
gerald T.
albany, new york
"because he was very pleasant and fixed the problem"
elizabeth R.
east greenbush, new york
"Brian was very thorough and answered all of my questions"
sarah S.
altamont, new york
"Very courteous"
josh F.
selkirk, new york
fred B.
duanesburg, new york
"Knowledgeable and professional technician"
maria N.
slingerlands, new york
"Clint was very good and clearly told us what he was there to repair"
robert P.
east greenbush, new york
jon T.
delmar, new york
"Can do attitude"
kathy C.
slingerlands, new york
"John was very polite and respectful, smiled and great demeanor."
michael G.
glenmont, new york
"Technicians were helpful and professional"
michael R.
east greenbush, new york
"Timely and answers questions."
laurie R.
delmar, new york
"Technician showed up on time. He was pleasant, professional and completed the work in a timely manner."
paula B.
albany, new york
"Very polite through."
vincent R.
voorheesville, new york
"Diego was very thorough and explained what he'd done and the condition of the various part of my furnace. So I have a good idea of what's working well, but also of things that will need replacement by this time next year. I believe the heat is coming into the house more efficiently after his visit."
marie K.
rensselaer, new york
rod M.
athens, new york
beth A.
ravena, new york
"Service was performed and tech was polite and answered all questions"
joe K.
rensselaer, new york
"Tech checked and explained everything"
mark W.
albany, new york
"They verified my concerns and dealt with them"
marney M.
albany, new york
"Punctual arrival, excellent service, clear communication."
richard H.
delmar, new york
keith R.
albany, new york
"great work on maintenance and explanation"
michael T.
albany, new york
"Dustin your Technician put coverings over his shoes when he came into the house. He did a thorough inspection and test of the equipment. Area was clean when he left."
wolfgang W.
delmar, new york
"Very professional,polite clean working"
janet R.
cobleskill, new york
"The technician was very polite & helpful. He explained everything he did & was very knowledgeable."
marcia S.
rensselaer, new york
"In time, efficient, explained things, very pleasant"
rosemary K.
albany, new york
"Clinton was very professional. He tried his best to identify a noise that turned out not to be electrical and nothing to do with the furnace."
vicki L.
ravena, new york
"Very sufficient"
vince D.
glenmont, new york
margaret S.
rensselaer, new york
"Tech was on time, considerate of my home, efficient and informative."
daniel C.
albany, new york
"He was very knowledgeable and explained everything in detail."
daniel S.
albany, new york
william P.
delmar, new york
"Arrived early in the service window. Performed efficient inspection and analysis, Informed us of progress and results."
nicole R.
cobleskill, new york
"Devon was very informative and went over all of the check-ups he performed."
ed J.
delmar, new york
"Clint is a perfectionist in customer care. He explained everything, rewired a trigger switch and made sure everything was working perfectlybefore leaving. He is a credit to your company!"
janice L.
albany, new york
"Very thorough inspection and cleaning of my two boilers. Explained his findings and recommendations."
stephen D.
delmar, new york
bruce R.
albany, new york
"I should have paid more attn to messages, because I missed a chance to schedule an earlier arrival time."
jennifer F.
glenmont, new york
"Extremely helpful and thoughtful technician."
bernadette L.
albany, new york
"The tech was very knowledgeable and informed me of all they did and why.they also seemed to like their jobs. Friendly."
rex T.
glenmont, new york
ada O.
rensselaer, new york
sharon C.
albany, new york
william R.
albany, new york
"Competent. courteous."
eric L.
albany, new york
daphne J.
poestenkill, new york
"Friendly and knowledgeable"
mr ricci R.
delmar, new york
"Tech arrived on time and was very thorough and efficient"
lynn D.
albany, new york
"Accommodating, knowledgeable"
daniel F.
valatie, new york
"He explained things about our system that we did not know before. He was competent, friendly and thorough. Plus we like it that we receive updates by phone about when he is likely to arrive"
mitch H.
west berne, new york
mike F.
north greenbush, new york
"Technician ddi a thorough job of maintenance on our furnace"
sharon C.
albany, new york
"Your technician did not turn my hot water back on."
scott S.
delmar, new york
"This was a follow-up to a service call a month earlier that didn't rectify the problem. This technician, Dontrail, was extremely professional and courteous from the minute he entered our house. I showed him the receipt from the previous service call and he then got to work. He quickly found the issue and politely and clearly explained the problem and how he would fix it. I can't praise Dontrail enough!"
robert C.
slingerlands, new york
vincent N.
wynantskill, new york
"Guy was nice and professional."
stephen M.
feura bush, new york
"Brian did a quick and thorough job. Great, as usual by your firm!"
ed K.
claverack, new york
"Disappointed with the wait time for service to arrive. You can check your records. We waited from about 8 AM to 9 PM. While it wasn't life threatening it was unnerving and unreasonable, in our opinion. We had to dress for 55 degrees in our house."
william P.
delmar, new york
"Clinton always reviews the status of the furnace with me."
william G.
guilderland, new york
"Very respectful, answered my questions, attended to my concerns"
lawrence W.
albany, new york
"I was very happy with the work of the technician, who resolved the problem with the non-functioning of the Buderus boiler soon after he arrived. But, on an extremely cold night, there was a delay of over 5 hours between the time I reported that the heating system was not functioning and the arrival of the technician. This was not the fault of the technician, who was already working overtime that day but, rather, the result of your company's not employing enough technicians to handle your service contracts. HIRE MORE TECHNICIANS!"
joe M.
albany, new york
lorraine W.
middleburgh, new york
"Efficient, knowledgeable, professional"
pamela W.
voorheesville, new york
"Friendly and knowledgeable"
david P.
albany, new york
"Prompt, efficient and competent service was provided."
william O.
slingerlands, new york
"the man who came to do the work was very polite and informative as well as efficient. very happy with his work."
maria N.
slingerlands, new york
"Grant went above and beyond to solve the leak in our furnace. He not only fixed it he also changed tubes that could have been a problem"
andy sr S.
brunswick, new york
"On time, friendly and knowedgeable"
karl J.
delmar, new york
"Came later than slotted time slot of 4-6"
ingrid R.
albany, new york
"Dad clean efficient friendly"
gail R.
delmar, new york
"Richard worked very hard at solving our problem. He was creative and careful!"
beverly H.
altamont, new york
"Your tech and sales person were more interested in selling a new system than actually keeping the current one in operation. As I am no longer at that address as the house has sold, it is important that the current owner be given the courtesy of fair treatment--keeping the system operational. I am using PO Box 74 Guilderland Center, 12085, and no longer at the address of your work, so the rest of the survey is moot."
janice R.
albany, new york
david K.
delmar, new york
"Very helpful and knowledgeable."
jeff C.
slingerlands, new york
"The technician was great - my only issue was that our appt was scheduled for a window of 2-4 pm and he came at 5:30. Also, we never received a confirmation call the day before - we had to call twice to check and see that he was actually coming."
sean O.
albany, new york
"Tech was great, explained everything and answered all my questions"
lorraine O.
delmar, new york
john klemczyk K.
rensselaer, new york
stephen D.
delmar, new york
"He was extremely helpful on two key issues I was dealing with; the humidifier and operating the programmable thermostats."
david A.
delmar, new york
"Toilet "wobbles" a bit which technician did not divulge. I suppose I would have expected more if I had bought the toilet from Roland Down. So, I did not expect it to be perfect, but would have appreciated a heads-up."
samuel M.
glenmont, new york
"Courteous, friendly and helpful service"
marci G.
albany, new york
"He was thorough and polite"
dennis W.
east greenbush, new york
thomas P.
delmar, new york
elizabeth R.
wynantskill, new york
"The only reason I am giving a 6 is because the technicians themselves were nice."
eric L.
slingerlands, new york
jason G.
howes cave, new york
thomas D.
guilderland, new york
"Tech was polite, friendly interested in servicing the furnace professionally. I thought he was excellent!"
steve R.
delmar, new york
"Techs were very courteous, informative, and knowledgeable."
james P.
glenmont, new york
"On time completed work in timely manner"
frank G.
valatie, new york
"Clinton was very knowledgeable and was able to answer all of my questions and made helpful suggestions."
thomas B.
delmar, new york
"Because our care was expedient, staff pleasant, cooperative,overall excellent service"
joe M.
esperance, new york
henry H.
albany, new york
"Jonathan was thorough very courteous, explained everything to me"
robert G.
slingerlands, new york
robert P.
rensselaer, new york
andrea M.
albany, new york
"My furnace was having issues and they as close to the time I requested. They were even waiting for me. They were very professional and knowledgeable about the equipment. I decided to have a new furnace and A/C installed together since my unit is 25 years old. I am without heat now, but they assured me that they will do everything they can until the install, even bringing me over portable heaters. Will rate again after the install."
judith C.
albany, new york
"Heather was able to arrive earlier than scheduled, so I was spared the need to wait. She was pleasant, friendly, interacted with my pets and was seemed very capable and able. She seemed to care about my comfort and well being."
dan P.
rensselaer, new york
"Clint went over and above what needed to be done. He was professional courteous. He's a great representation of the company. I would definitely call R J Downs again based on the service he provided."
john H.
averill park, new york
"timing was as promised, findings were good, only issue was not receiving any documentation of the service call, which I had always received in the past."
marie K.
rensselaer, new york
ellen D.
westmere, new york
"The technician showed up on time. She got right to work. She needed nothing from me. She got done in a timely manner. She was friendly and seemingly trustworthy. We talked a little bit about the future of my furnace. I understood and respected everything she said."
edward H.
earlton, new york
"Arrived in the window identified, hot everything checked."
john W.
voorheesville, new york
"It is deserved!"
sandra H.
guilderland, new york
david P.
slingerlands, new york
"On time. Explained service to me and what I should do to maintain system in optimal condition between visits (when to change filters/humidifier pad)"
peter S.
delmar, new york
"Techs came out in bad weather to perform a routine service call. They were professional, knowledgeable, capable, and had good sense of humor to boot. Had to reschedule part of call for understandable reasons. Provided helpful information on possible HVAC system improvements we are interested in pursuing. I really liked these guys."
dennis R.
slingerlands, new york
"Very professional and knowledgeable"
grant H.
albany, new york
brian C.
albany, new york
kenneth H.
albany, new york
"Technician was knowledgeable courteous on time. Got the job done well"
james E.
cobleskill, new york
peter & karen K.
delmar, new york
"Knowledgeable and friendly technician."
mary R.
delmar, new york
"The technician was great. I rate him a 10 and didn't make this rating oany lower because I don't want this poor thing to reflect on him: it was very hard getting an appointment for annual service. The office put me off for a month, then called the day before to say they had over-scheduled and I had to wait two more weeks."
steven F.
delmar, new york
"We left a new humidifier filter next to it. It would have been nice had he changed. Technician did not wear (have?) paper booties to cover his shoes."
dennis R.
albany, new york
"We were cancelled twice before the final third appointment. Somehow we did not receive a printout of the service done as we usually do"
gail kuren K.
albany, new york
"Heather was on time, pleasant, and apparently efficient."
carl C.
knox, new york
"Rick was very professional and courtious very knowledgeable worked hard to get it done in the timeframe he was given would highly recommend him to other people"
catherine A.
slingerlands, new york
"Excellent customer service"
alan K.
guilderland, new york
michael G.
glenmont, new york
"Courteous Helpful knowledgeable"
patricia C.
selkirk, new york
tim G.
slingerlands, new york
"everything was explained ahead of time and went smoothly"
dr haven H.
delmar, new york
susan W.
albany, new york
"Nice guy and came two hours early."
fred B.
duanesburg, new york
"Excellent service"
tina M.
delmar, new york
james C.
rensselaer, new york
"Discovered furnace check had already been done"
mary paradise P.
slingerlands, new york
michael H.
albany, new york
"On time very pleasant to talk with job well done"
edward M.
delmar, new york
"Technician appeared to be knowledgeable and answered questions well"
theresa S.
albany, new york
gary F.
albany, new york
mick C.
canaan, new york
"Heather was very professional, got after the service quickly and has a nice personality. She explained everything and did good work."
dennis C.
albany, new york
"technician was very thorough throughout the dervice cal"
laurie G.
albany, new york
julie B.
slingerland, new york
"Tech was on time, very efficient, friendly and answered all my questions."
rita C.
albany, new york
john N.
albany, new york
"The technician was very helpful in providing information on my part to maintain an efficient furnace."
william P.
delmar, new york
"Timely, professional, courteous ."
norma C.
delmar, new york
"Heather was efficient , courteous and knowledgeable ."
steven S.
rensselaer, new york
"This was the third time, they did not show up at the prearranged allotted time."
edward A.
albany, new york
"very courteous, neat, freindly"
cynthia S.
delmar, new york
thomas S.
rensselaer, new york
barry H.
albany, new york
"Went out of his way to get a part so we would have heat!"
marce C.
wynantskill, new york
"Our tech was on time and did the work properly. He also answered any questions."
jami C.
albany, new york
janet/john R.
albany, new york
"timely -- technician explained what he did Bennett has covered our heating needs for over 50 years now and we have always been satisfied."
john N.
rensselaer, new york
"Technician was well prepared (had our special filter), very professional and businesslike."
michael M.
albany, new york
"Courteous, kind, on time and in a timely matter."
diane D.
albany, new york
"Heather was polite,friendly and quietly got our PM on our furnace completed. I would recommend her to anyone and I will also request her to do the PM on our AC if she can."
karen V.
rensselaer, new york
"Heather was knowledgeable and told me everything that was done and how I would be all set for the winter"
pat M.
guilderland, new york
"Quick, clean, friendly service"
edward F.
rensselaer, new york
john S.
delmar, new york
"Technician provided us with tips on upkeep that were easily understood and showed us other tricks to help keep units operating at their best."
don M.
albany, new york
fred J.
ravena, new york
"very thorough job and answered all my questions."
janet K.
slingerlands, new york
"clint was efficient and polite"
ronita H.
albany, new york
julian M.
glenmont, new york
"The plumber was very nice and I am very happy the problem was resolved. It was difficult to wait until Monday with a plugged toilet but I do understand."
janet S.
coeymans hollow, new york
"Clint our service technician was extremely thorough and professional. First time he has serviced our furnace. Very pleasant and competent. Prefer to have Clint perform our periodic services."
barbara K.
albany, new york
"as always exellent"
anne C.
glenmont, new york
amrita S.
albany, new york
"he seemed to know what he was doing"
joel B.
glenmont, new york
"Prompt, offered suggestions"
donald G.
albany, new york
"Clinton was excellent"
william O.
slingerlands, new york
"the fellows who did the job were very efficient and cleaned their mess up."
bill T.
voorheesville, new york
"Clint is an excellent service technician. Before he started he asked if we had any problems, and when complete, he took the time to explain what he did and what we can expect as far as life expectancy of our boiler and hot water heater."
william C.
selkirk, new york
joe G.
albany, new york
"Can't do the work I requested"
joe P.
altamont, new york
"Very thorough excellent job. Last year technician 10 minutes. This year technician 60 minutes. Excellent."
tony K.
delmar, new york
"Technician was knowledgeable and informative."
timothy G.
selkirk, new york
"always very knowelable and friendly"
rosemary C.
albany, new york
"Technician was very thorough and responsive to my questions."
stephen F.
albany, new york
"The technician was very professional All work was completed timely"
robert A.
albany, new york
"Service person was pleasant, checked out our system, Said that everything was in good shape."
barbara A.
slingerlands, new york
"Your Service Technician, Heather, was a true professional who appeared to enjoy her job. She was very thorough with her maintenance check up."
nancy H.
albany, new york
"timely, courteous, knowledgable,efficient, nice"
fred S.
albany, new york
david R.
slingerlands, new york
"The technician was knowledgeable, prompt, friendly and efficient."
fred N.
delmar, new york
"Professional, competent, courteous"
barbara U.
nassau, new york
"They Sales person Brian was very helpful and the Serviceman was very polite and a pleasure to work with (Sorry I forgot to ask for his name)"
brian G.
east durham, new york
"He immediately knew what the problem was and how to fix it."
kelly J.
delmar, new york
"Technician was knowledgeable, personable, and helpful."
arthur W.
delmar, new york
"The technician was early to the appointment and was helpful answering my questions"
carol G.
sand lake, new york
"appointment within reasonable amount of time kept updated with arrival time technician very professional and courteous"
hans T.
albany, new york
brenda H.
rensselaer, new york
"Richard was quick to respond to my call. He arrived within the hour. He assessed the situation and explained in laymans terms how he would fix it. He fixed it in sufficient time. He was friendly and professional on top of it all."
andrew L.
glenmont, new york
barbara J.
slingerlands, new york
"She did a great job and was helpful to me when I had a question."
joseph B.
east greenbush, new york
"Pleasant, quick and efficient"
gordon F.
delmar, new york
joe G.
albany, new york
charles A.
albany, new york
"He was very friendly, polite and knowledgeable. Also very courteous."
charles C.
cobleskill, new york
"Professional technician"
richard B.
delmar, new york
"All arrangements were timely, from making the appointment to the service man arriving on time."
john N.
rensselaer, new york
"The technician was here on time and had the part necessary to fix our toilet in short order"
patricia B.
slingerlands, new york
"Technician was personable and did his work conscientiously."
vincent F.
delmar, new york
"HEATHER SEEMED TO BE VERY KNOWLEDGEABLE AND EFFICIENT."
eric S.
slingerlands, new york
"Tech was friendly and pleasant, but didn't reseal intake & exhaust pipes after removing them from my furnace. Had to break the beads of silicone seal that was put on them when installed, but didn't reseal them when replacing a UV bulb."
denise C.
guilderland, new york
"We loved having a female tech,"
barbara C.
glenmont, new york
"Heather was very courteous and professional . Appeared very competent."
craig S.
cropseyville, new york
"very thorough"
david P.
albany, new york
"Quick and efficient"
mark W.
east greenbush, new york
"He was polite, let me know what I had to do to assist him and let me know when he was switching from the cooling to the heating system check."
barry V.
albany, new york
"Clint was extremely meticulous in servicing our furnace."
beverly A.
slingerlands, new york
"work was completed satisfactory and in a timely manner."
william H.
voorheesville, new york
"Heather was courteous, efficient and competent."
marjorie M.
delanson, new york
lucille R.
albany, new york
andrew M.
delmar, new york
"Aprilaire 213 filter was installed incorrectly in opposite way to air flow."
john V.
ravena, new york
"Efficient ,courteous young man"
thomas bigelow B.
delmar, new york
roseann Q.
rensselaer, new york
"Good contact from the service team about the time of their arrival and good explanation of the work that was done."
james H.
selkirk, new york
"Courteous and efficient repairman"
philip E.
rensselaer, new york
"Heather was polite, conscientious and thorough in her work."
donna W.
selkirk, new york
"When performing the check on my air conditioner, this technician did not spray it off and clean the exterior and the fins like the other technicians have done in the past four years that I've had this service. He did not even ask if I had an outside faucet (I do!). Also, he did not provide me with a final receipt with the details of the tune-ups to furnace and AC like I've received in the past."
melvin F.
selkirk, new york
"Quality work."
tamara F.
delmar, new york
"Heather was very thorough, and seemed to ensure that the work was done right. She was also friendly and polite. And it was fantastic to finally have a female technician do the work!"
michael V.
voorheesville, new york
"she covered everything she needed to"
marie K.
rensselaer, new york
petra H.
delmar, new york
george H.
albany, new york
"The technician was polite, prompt, and competent."
chris S.
rensselaer, new york
"Very polite and informative."
priscilla M.
east greenbush, new york
"The technician forgot to turn the ac switch back on. Service Experts had to send another tech to correct the ac."
darleen S.
voorheesville, new york
"Friendly, cleaned furnace, no problems."
bob B.
delmar, new york
"Technician was obviously very experienced."
anthony P.
east greenbush, new york
"Very professional"
ward S.
cobleskill, new york
"Both Dave as our salesman and the two men (James and Nick) who installed our air conditioner were knowledgeable and very personable."
andrew C.
voorheesville, new york
"Technician was very preofessional"
carmen f C.
west sand lake, new york
"I gave this rating based on Josh's years of experience, his attention to detail, and his knowledge of my system and the problems that I had with it's initial installation that were caused by others in the company."
matt E.
glenmont, new york
"Richard was knowledgeably and service friendly"
nancy B.
slingerlands, new york
"The plumber did good work - and was helpful. It was just a little expensive, but that's not the technician's fault."
melinda D.
altamont, new york
"The technician, Clinton, is very good at explaining how everything is working and what to watch for should there be any issues. I have had him previously for my furnace check up and he was very well versed in explaining everything he had done and any issues that may eventually arise."
peter K.
delmar, new york
"Very hot day. Lots of service calls for tech. Was not fixed until a day and a half. The company needs to put on more that one tech. When there is an overload of calls."
michael S.
albany, new york
petra H.
delmar, new york
thomas P.
delmar, new york
"Tech solved the problem quickly and offered helpful suggestions concerning other plumbing equipment at our house."
ian S.
hillsdale, new york
"Although I understand the reason behind the method, being that I am a weekender makes it very difficult to get a service appointment is I cannot make that appointment until the part is in."
michael R.
delmar, new york
robert F.
delmar, new york
james K.
east greenbush, new york
"On time, knowledgeable and professional."
peter B.
rensselaer, new york
"The man was very neat and clean and friendly."
steve F.
selkirk, new york
"Clinton, who was the tech was fantastic! We really enjoyed his sense of humor too!"
jane H.
glenmont, new york
james M.
delmar, new york
"Heather arrived on time and wen right to work."
william L.
slingerlands, new york
"The scheduled tankless water heater maintenance was not performed as the technician did not have the proper equipment."
roger C.
delmar, new york
"very informative and helpful and through."
donald G.
albany, new york
"Took care of my problem"
dr morton M.
newtonville, new york
herbert S.
albany, new york
"Shawn was very professional. He showed us the damaged part and explained what work he had done. He worked quickly and efficiently."
harvey T.
albany, new york
"Dontell and Elijah were fine but it was almost $300 to fix something that should have been handled in June 20 a/c tuneup. Elijah had to add refrigerant which should have been done in the 6/20 service contract tune up. I plan to call and request refund or credit."
david P.
slingerlands, new york
"As usual, the technician arrived when they said and service my AC. Very professional!!! He explained to me everything he was checking and the status of the unit. He also gave me tips to keep the unit in good working order so there would be no issues."
kimberly F.
delmar, new york
"The technician overrode the system to make the hot water heater start..didnt clean it, gave no explanation as to why...I just had my floors sanded with tons of vibration...but that wasn't it...and that was it.. just said my water heater of 9 years was just too old... water heaters last 6 years... funny you guys put the last one in and told me 10-12 years.... he then gave me a ridiculous quote of almost $3,000 to replace my current water heater with same one... I paid $1,000 soup to nuts 9 years ago... a 3000% markup..... ridiculous... all he wanted to do was sell me a new heater... very disappointed."
maura M.
albany, new york
"Brian Cullum is excellent - he's a consummate professional, competent and reliable. I always feel like he's there to get the job done right, and I trust his opinion completely. Not every service person from D.A. Bennett knows what they're doing. I've wasted money and time on poorly trained technicians from this company. Hopefully, Brian will be around for the long haul. If every technician was as good as Brian, I would have marked "10" for every question below."
marla E.
albany, new york
"Very courteous and helpful service offered by Clint."
tony B.
rensselaer, new york
dennis R.
albany, new york
"Came on the day needed- was very efficient"
karen S.
valatie, new york
"The office was able to accommodate my need for a late afternoon appointment on this date. The technician listened to my concerns, was polite, patient and answered my questions."
petra H.
delmar, new york
donald R.
delmar, new york
"quick efficient and friendly serviceman"
patricia D.
slingerlands, new york
"They did a good job.Air conditioning working now. Could have provided more suggestions to improve efficiency."
judy D.
voorheesville, new york
"Two things remain to be done. We were supposed to get a call this week making an appointment to finish the work. This did not happen."
susan F.
voorheesville, new york
karen S.
valatie, new york
"The technician came in and quickly concluded the smell was a dead rodent. I had expected an investigation of the roof vent or Ptraps or plumbing system to look for the vexing smell. Catseye came the next day, thoroughly inspected the house and found no evidence of pests or rodents. In his opinion the smell is not a decaying carcass. Rick was personable and professional, however I have an unusual situation that I am desperate to resolve. I think I would have benefited from the expertise of a more experienced technician who might have seen similar situations over time."
sean B.
east greenbush, new york
"Technician did a great job, was very professional, and explained the hot water tank and how it works to me which was very helpful"
david miller M.
altamont, new york
"Outstanding service"
john H.
delmar, new york
"The serviceman was professional and did his job very well"
patricia C.
selkirk, new york
sally D.
altamont, new york
"The technician was polite and efficient. I appreciated the phone call telling me he was on his way."
kenneth R.
slingerlands, new york
"The technician was very pleasant and seemed knowledgable but led me to believe that it was quite likely the part was in the Lennox warehouse which was closed on sunday. So i.have no idea when my air conditioner will be fixed."
vincent F.
rensselaer, new york
"Friendly and knowledgeable tech."
nicole M.
wynantskill, new york
michael G.
glenmont, new york
"Friendly and knowledgeable"
louis M.
albany, new york
"Technician arrived on time n was very efficient with his work He was extremely knowledgeable about his job"
mark T.
slingerlands, new york
"Friendly and informative and helpful."
albert S.
albany, new york
"Tomas arrived - shut the water off and proceeded with the following prices without checking a thing. New cartridge $264 plus $200+ to install same - or - we would furnish a new facet and installation would be $200+ or you would provide the faucet appx $200 for facet and $200+ to install it. No matter which we chose, it would be around $500. We told him we would let him know. Well, we got a new plumber and it cost less than 1/2 for the cartridge with NO installation charge + travel cost - that was it. He took apart the whole facet and cleaned and greased all the moving parts. So happy! We will certainly use you for our heating and air conditioning but never again for plumbing."
andrew L.
glenmont, new york
ernest R.
albany, new york
"pleasant and competent service"
joseph S.
delmar, new york
"Technician was very helpful in answering our concerns."
sharon C.
castleton, new york
"Service tech was very good-- but he did not check off on the list of services performed and I did not notice that until after he was gone. And I had also requested by phone to have some information mailed to me about new heating and cooling units suitable for my home I have not received any information. I did renew my contract."
william O.
slingerlands, new york
"the technition did a very good job and explain everything clearly."
francis A.
guilderland, new york
"Arrived within the given time frame, pleasant and friendly, completed the task efficiently and took time to discuss results."
corinne and michael M.
delmar, new york
"Jason arrived promptly, provided the service requested and answered all our questions very thoroughly."
james K.
east greenbush, new york
"Tech did an excellent job."
cheryl B.
rensselaer , new york
"I was supposed to have a new air conditioner and furnace installed and these guys are so great. When I said I have a heater to my pool and it was never connected. They contacted the office and I was able to get my pool heater also installed and the price was AMAZINGLY, I was given a quote of over $1000.00 by another contractor and Roland J Down did the job even better and faster then expected for under $400.00. The guys are so professional and efficient. I think I'm in love, a new furnace, new air conditioner (so thankful because it's hot outside) and now after 4 years my pool heater is working. My Grandbabies are going to be so happy. Thank you Ryan and Richard"
dave B.
albany, new york
"Technician was very professional and informative. Call center was polite and accurate."
jim L.
altamont, new york
"Dontrail, was fantastic. He was ontime, tested our system, went through all his findings with My wife and Myself, explained the Advantage system to us, discussed replacement filters and was the most thorough person we have ever had at our home. Couteous is an understatement, this man is a true credit to your company, and I look forward to seeing him as the years go along."
laura B.
albany, new york
"Hot water pressure tank is jutting out in walk area"
diane D.
albany, new york
anne M.
albany, new york
"Kyle is always great and informative."
robert S.
guilderland, new york
"Sent the wrong technician to work on our attic unit, so had to re-schedule with a tech who worked out fine."
john A.
altamont, new york
"Adam worked to understand the problem and reach the proper solution"
martin G.
albany, new york
"Clinton was excellent!"
cathy R.
cobleskill, new york
"Matt is always good with our service"
martin G.
albany, new york
"Clint was courteous, efficient and respectful. He had a pleasant manner and a nice sense of humor too. He did a very nice job."
dennis R.
albany, new york
"He was prompt, explained everything thoroughly, and cleaned the a/c unit of all the cottonwood"
tara K.
schoharie, new york
"Technician is knowledgeable, friendly, and efficient."
kevin M.
slingerlands, new york
"Very prompt, professional, friendly service."
tracy D.
delmar, new york
anthony T.
albany, new york
"prompt, courteous, neat"
barry Y.
glenmont, new york
"Byron has excellent trouble shooting skills, knowledge of the equipment, and top notch people skills."
rich F.
ravena, new york
"Not happy hearing they're doing away with R22 and going to have to buy a new system next year"
michael T.
albany, new york
"Technician arrived on time. After completing the AC service, he went over the the future need to upgrade the AC unit as it is an R22 user which is being phased out."
mary R.
delmar, new york
"I already answered these questions and provided satisfied answers but want to add these remarks. Your company must provide people in the field with adequate tools, such as tablets. My technician had antiquated equipment for processing my credit card and my bill. It crashed multiple times. You all are making a lot of money- spend a few dollars and make your field peoples- and your customers- lives easier. Please!"
bob T.
voorheesville, new york
"Explained the results of the performance inspection in detail."
john S.
delmar, new york
mary R.
delmar, new york
"Very competent, very pleasant people."
steve F.
rensselaer, new york
"Always good service"
mike M.
east greenbush, new york
"technician knew exactly what he was doing and was sincere."
ellie C.
glenmont, new york
"Adam was very proficient and professional. However I still await the cost of a part he was going to look up for me."
peter K.
delmar, new york
"Very knowledgeable tech."
ken G.
voorheesville, new york
"Service tech seemed to know his job. Explained things and answered questions."
grant H.
albany, new york
joel B.
glenmont, new york
"Very efficient, polite and took care of business."
dennis W.
east greenbush, new york
patrick V.
delmar, new york
andrea M.
albany, new york
"Very knowledgeable and professional and explained things to me. Honest, not looking to sell me anything."
charles V.
ravena, new york
"Tim was very courteous and performed the service tasks that I would expect of your techs, He is right up there with Bob and Ron, (I had one of your techs, a few years ago, that never cleaned the condensate pump pump or rinsed the A/C coils even though I had the hose sitting there. It definitely was not Bob, Ron or Tim.)"
russ/beth F.
delmar, new york
herbert S.
albany, new york
"He was an excellent technician. He had a very positive apprroach."
rod M.
athens, new york
"Once the technician arrived, he was efficient, courteous, informative and friendly."