D.A. Bennett Service Experts Reviews

"They are very friendly and helpful."

"Kyle did an excellent job."

"Sean Sill did an outstanding job!"

"He was courteous, professional and fixed the problem of clogged drain."

"very through, professional, explained everything to me"

"The service Tech and the individuals in customer service wee excellent and considerate of the situation. They both provided excellent customer service"

"Mr. Dontail was early, did a very thorough job of servicing my AC unit and skillfully answered my questions."

"Mr. Dontrail was early, answered my questions with skill and politeness."

"First let me state that your techs are extremely good and a pleasure to be around but can't say the same for your billing practices.Would have given you "10" if you hadn't charged such an outrageous amount for a $10 capacitor. Even with taking $150 off the bill and allowing for $50 tech time,I was still charged $100 for a $10 capacitor. This is just very poor business. The real shame may be that most people, unlike myself who has done (power) engineering in electronics all his life, wouldn't know the difference!"

"We love Clinton"

"Matt seemed very experienced and knowledgeable on what he was doing. Very through in explaining the outcome of his maintenance work on our system"

"Technician was very Thorough and answered all points satisfactorily"

"On time. Quick service"

"Tanner was on time, efficient and did all the necessary maintenance plus inform me of the need to replace a part. Which he had on the truck and did so."

"technician was on time, very cordial and helpful with our questions"

"Ameen and Sean arrived on time, asked me how the system was working, and provided the service in a timely manner. Both were very pleasant to deal with."

"James did a great job. System works as it should!"

"I understand that demand for service is high and you may be short on technicians, but it was disappointing that your office couldn't give me a time frame for when to expect the technician. "Sometime today" meant I had to sit and wait for the tech for more than 8 hours."

"Problem solved"

"Diego was on time, thorough and very respectful."

"Technician was prompt and helpful. Gave me a good summary when he was done."

"Quality provided"

"The only thing that would have improved the experience is to be more transparent about when the technician would arrive. I called at 8:30 in the morning and each time I checked in there was no update or how many customers were ahead of me."

"The technicians were very courteous, helpful and on time."

"Technicians were courteous, prompt and did good work"

"Diego and Brendan were very polite, professional and took the time to explain everything they were doing. They answered all my questions professionally."

"Technicians were knowledgeable, helpful and very friendly. Answered all of my questions"

"The technician is always professional and polite. He calls when he's running late."

"They were friendly, got right to work and clean up/reset my room very well"

"Diego was very thorough and did a great job! He answered all my questions with knowledge and patience. He went abocve and beyond in my opinion, Many thanks."

"Quick, efficient and professional."

"Great response and service"

"I appreciated the promptness and professional service."

"The technicians were prompt, courteous and did their job. They changed the filter and made sure the system was running efficiently,"

"tech friendly and professional"

"Quality work."

"friendly and expertise"

"The techs always do an excellent job"

"They were prompt, fast, and got the efficiency right."

"Showed up on time and explained the service/results well."

"Dale was a very professional technician. Sales consultant Jeff was very knowledgeable and competent."

"It was a quick fix due to an issue that needed attention with a previous service"

"The technician arrived on time, was masked and took precautions per COVID 19 protocols and did a thorough cleaning/servicing of our furnace. It was probably the most complete servicing of our furnace in all the years weve been having the annual service performed. The technician is to be commended on his knowledge, work ethic and demeanor. He provided excellent service."

"Good professional service"

"Very professional and extremely polite"

"Technician was courteous and happy to answer any and all questions."

"Tech was excellent/Brandon was good/ only issue is that you all seem to always forget we have two furnaces and two ac units. which causes confusion. Diego handled this like a pro."

"Prompt courteous knowledgeable"

"Trustworthy business"

"Technician was very helpful and respectful, tidy and on time."

"The service was wonderful after I placed a second call this past Monday. It could be I misunderstood the person I originally spoke to on 10/28. I'm glad I called back. You had some one here the same day!"

"Quick, fast, and knowledgeable."

"professional service, arrived within appt time range, competent technician"

"Professional and courteous"

"Technician was professional and and answered my questions to help me understand the workings of the furnace."

"Technician was accommodating, professional, timely, knowledgeable and courteous."

"Tech was unable to do seasonal maintenance on system as scheduled, didn't seem to be prepared to do anything more than replacing a filter, and asked us for a manual almost immediately after arriving to look at our unit. Didn't leave us feeling confident in ability as an expert on these types of units."

"The first water heater tech never showed up, but claimed to have called 3 times. Took numerous conversations to confirm what equipment my service membership covers. But, the techs and consultant who did come were excellent."

"Technician was very professional and efficient."

"Service appointment on time and technician very efficient"

"Regular Fall checkup...no surprises."

"The tech was very nice, honest, and seemed to know what he was talking about."

"Matt was very helpful and persistent in getting the thermocouple fixed"

"Scheduled for 2-4, arrived at 6 with no call. Once he came he was very good."

"Technician was here when I was told he would be and very polite and answered all my questions."

"THE SERVICE TECH IS VERY PROFESSIONAL"

"On time arrival, advance call, clear explanation of work done"

"He seemed to know what he was doing and explained clearly and condisy what he had found."

"Richard was professional and honest about the work that needs to be done."

"Diego was very efficient and courteous."

"No complaints"

"Sean and Jacob are very thorough in looking over my system and explained everything in detail."

"Service man was very thorough."

"Polite,wore a mask no hesitation and early."

"Explained what he had done"

"Technician arrived on time. Friendly, knowledgeable & took the the time to make sure I understood what was needed."

"Very thorough checkup was done Tech was helpful and answered question"

"Clean job"

"Part came in and was installed as promised. Firm kept me informed"

"Very professional & answered my questions"

"No issues to report . Serviceman was very efficient & knowledgeable"

"He came on time; he did the work quietly and efficiently; he is polite and friendly;"

"Dontell's demeanour."

"Arrived on time, called ahead, friendly and professional"

"Good work, well explained"

"No rating because they are not the company that provided the service"

"The tech performed the maintenance as expected."

"The Tech was thorough and respectful of my home"

"Chris was courteous and professional."

"Knowledgeable techs and courteous service"

"Haven't receiveda feport of the visit yet"

"Diego explained everything he did and was very thorough and meticulous."

"Technician needed help with smaller furnace."

"Very good technician"

"Man was friendly and know what to do."

"The technician was kind, attentive on a Sunday... I was impressed"

"Technician was very professional, efficient and willing to share knowledge"

"Elijah was really knowledgible about my furnace and A/C system and was able to answer some questions I had. The service was also very professional and efficient."

"Technician was polite, left area clean and neat."

"Technician was professional and knowledgable of the product'"

"Dontrail was very polite, thorough and responsive to my questions."

"I called in the morning to report a strange sound in my outside unit on a very hot day. Since my health issues require me to have AC, the technician and an associate arrive around 6 pm. It was an easy fix which he took care of."

"was on time, diagnosed problem very quickly, tech was very competent, and efficient"

"The technician did an excellent job troubleshooting the problem, fixing it, and explaining what he had done."

"The technician was very friendly and performed great service. The office called to say he was early and asked if it was ok if he came prior to the scheduled time. Excellent service all-around."

"Great service. Professional, knowledgeable"

"Dontrail was very considerate and explained what needed to be changed, He did a great job."

"gave me satisfactory explanation about the furnace filter."

"The service was prompt, courteous, and highly professional. It is ALWAYS so."

"Diego was very thorough and explained everything."

"Efficient"

"technicians were dispatched promptly and assessed state of hot water boiler and recommended replacement. all good. However quote for new water heating unit grossly inflated - we were immediately able to book work with alternative service for 1/2 the estimate provided."

"Task accomplished"

"on time, friendly and took time to answer any questions I had"

"Tech was very fast and solved issue."

"Instead of giving me a bottom line purchase price, the cost was buried in a monthly charge. I felt like I was buying a car. It really turned me off from my usual good feelings regarding Roland j downs."

"Technician was polite and explained what he would be doing."

"Dante has been here before and every time he came the problem got fixed."

"Explained what he reviewed and the results. Personable and professional manner."

"Clint is professional and has a sense of humor. All went well and in a timely manner."

"He knew what he was doing and did a good job."

"Tech great, appt was lost. Had to fit in"

"Technician was knowledgeable and did an excellent job. He worked cleanly and efficiently. Office staff kept us apprised of technician's time frame so we were able to make any necessary accommodations to our schedule."

"Ryan was very professional and knowledgeable. He was thorough and helpful in answering my many questions. Jacob in doing regular matinenance on the ac, discovered a bulge in the hot water heater."

"The technician that was here has been here in the past. He is very knowledgeable and courteous and does his job well!"

"Matt always knows what he is doing."

"Clinton was our Tech and he is very polite, courteous and respectful. We will request him again."

"On time, very courteous and professional"

"Courteous, professional took care of my A/C issue"

"The service representative seemed very knowledgeable and through and explained what he was doing throughout the service."

"Very thorough and complete explanation of all issues and caused"

"No charge b/c previous work."

"Very professional, timely and efficient."

"Adam was very nice. He explained everything he was doing to where I understood him."

"I am very upset that your service tech was unvaccinated. Your company shouldnt have unvaccinated techs going into peoples homes"

"Answered all questions eagerly and HONESTLY."

"Technician spent time explaining their conditioning system tests he ran, why he did them and what the results were in sufficient detail but understandable to the layman."

"Always informative."

"professionalism & level of knowledge."

"On time, explained everything"

"Very Competent"

"Dontrail was very courteous and professional, he answered all my questions, he is very informative and well spoken, I was very pleased with all work performed,"

"Very knowledgeable"

"Sean was efficient"

"It was a difficult instillation but the installers were efficient, and careful. I could not think of any team being able to do the job any better than the job your installers preformed"

"Service was provided on time and efficiently."

"Friendly and efficient."

"I asked questions but the technician didnt seem interested in talking to me"

"The technician was very detailed in his job and pleasant."

"Both installers were very courteous and they left everything nest"

"very professional"

"what a nice fellow Rick was -- very pleasant and went over and above"

"Diego took time to check & clean my AC. He explained everything he did and assured me there were no problems now."

"Very personable, answered all questions, courteous, and efficient"

"Diago is extremely polite. Very respectful of out residence and property. Thank him Please. ."

"Both technicians were professional, friendly and informative."

"the service by mike and jake was excellent.I was ready to order a new system,unfortunately after trying twice I couldn't get it done on web site."

"The service men were on time, professional, friendly and got the job done quickly and efficiently!"

"Technician arrived timely, and, did a good job servicing my furnace and air conditioning unit. He was friendly, Good job!"

"time of arrival was communicated, professional staff"

"They technician that came out was very helpful with letting me know what options I had."

"The Service Expert installers (Justin, Ben & Ernie) were great and they all did a superb job installing my new gas furnace, a/c and gas hot water heater. They were all professional and knowledgeable in their work! Also, Brian Silvia did a fantanstic job as well - very informed, courteous and delivered everything that he said he would deliver - I'm very happy to be your customer!"

"very friendly and knowlegeable"

"I wish they used shoe covers"

"James was great! He did everything he could, and when the problem required equipment that he did not have, he referred me to an excellent company."

"Clinton performed an A/C annual inspection and maintenance. He was through and professional."

"Very thorough. And friendly"

"Arrived on time and answered all asked questions."

"Very knowledgeable"

"He charged us $195 and all he did was tighten up an escutcheon. He didnt fix the major leak for which he was called. He did explain that he was unable to fix our problem without more very expensive work. Also what he did for us was to ruin our previously working shower head."

"He did the necessary work in a speedy way and answered any questions we had."

"It turned into a high pressure sales pitch"

"Pleasant, efficient, polite, finished quickly."

"The guys were pleasant but they were unable to fix the problem."

"I called Service experts in the morning and they were able to get to our house in the afternoon. They found the problem and fixed it right away. Excellent Service!"

"Consitent excellent and timely service since 1988"

"Technician was friendly and knowledgeable and left the area clean"

"John is a gentleman and very knowledgable."

"Diego was professional and friendly. He arrived on time and completed the inspection quickly and safely. The only question I have is why a filter isnt included in the maintenance fee?"

"Could not get up all the spilt oil."

"We had a problem with 0ur humidifier and our call for help was answered by a technician within half and hour."

"Heat pumps are highly specialized units, and not all heating/cooling technicians are well trained on the fine points of these units. Two technicians, although very nice and eager to help, needed the expert to diagnose and repair. Brian, field supervisor, is VERY good and knowledgeable. Heat pump trouble calls should be addressed only by heat pump experts."

"Excellent Service"

"on time, polite, knowledgeable tech"

"Brian worked hard to resolve the problem professionally. Brian took time to explain the course of the problem and advised me how to prevent it from happening again."

"He was fast and efficient."

"Technicians were efficient and pleasant."

"Quick response very nice young man"

"The man was very polite and pleasant. He gave his name and made sure we knew who he was. He did his job efficiently."

"Did not fix the issue. System still runs constantly can only turn off with emergency switch. Tech did no troubleshooting."

"The overall experience from customer service to the time frame was very good. The technician was very professional and knowledgeable and an asset to the company. The reason I did not answer the last question is because I have not compared to any other company."

"HE TOLD ME WHAT TODO IN CASE THE HEAT WENT OFF AGAIN BEORE THEY PUT THE NEW SWITCH IN"

"I always get excellent service from D.A Bennett, tech was on time, pleasant, and professional."

"Friendly & helpfull"

"Technician thoroughly cleaned and serviced my furnace and answered all my questions."

"Both technicians were very professional, the work was done quickly and everything was explained well."

"Excellent service attitude"

"Grant explained things clearly and had a positive attitude"

"quick, efficient, trusted service"

"Diego went above and beyond"

"The prompt response during terrible weather conditions was amazing"

"Three technicians arrived and the problem was never solved. The forth tech ultimately solved the problem. He was great. The first three were pitiful."

"I made an appointment for work to be done on Friday that another contractor scheduled to arrive on Monday needed to have completed in advance. I changed the scope of project shortly after the initial estimate and was told that the plumber could do the revised work as scheduled. He arrived after the two-hour window and then said he could only provide an estimate for the changed scope, not do the work. I also think you should inform customers in advance that you charge a $99 fee for estimates. I was never notified of this fee and on first visit (for initial estimate) the plumber tried to charge me for it, but I refused and the fee was waived. On the second visit, the plumber made a point to tell me he was waiving the fee since I was so disappointed in the job not being done - as if I would have paid such a fee under these circumstances. I am a very understanding consumer, and rarely complain about bad service. Your plumbers seemed nice and the scheduling staff are very nice, but these communication lapses have negatively impacted my project and have not reflected well on your business."

"fixed the problem"

"The technicians arrived within an hour of my call to them, when nobody else in the Albany area was available. The second emergency visit was made during a heavy snow storm, very late evening, when travel was a real hazard. They fixed the problem quickly."

"Rick was thorough in his assessment and he did not try to insult my intelligence. He allowed me to ask questions without annoyance."

"Mike and Diego were well informed and explained the service provided."

"The two men that came were very courteous and nice to me. But I personally feel they did not have the expertise I needed. I got an estimate of over $2,000 to fix my furnace or I was thinking maybe I should just buy a new one and I got an estimate close to $6,000 for that. Which is too much for me to afford. My furnace was leaking water/fluid somewhere. They could not find the problem where it was coming from totally. And then they could not bring in a black line/hose to siphon the water out completely. I got a second opinion and this man totally knew what he was doing and went in and siphoned all the fluid out and said I need something as simple as a new line / hose. The line was corroded. As of now I did not get a new line yet and would like you to call me or email me back to schedule an appointment and have an experienced person come to my house and help me. I have been paying a maintenance fee yearly for your service. My name is Carol Cornell and my phone number is 518-322-0619 or email me please thank you"

"Very timely, very knowledgeable yechnician"

"One standout were the questions asked about exposure to the virus. Much appreciated."

"Dontrail was AWESOME!!! The company is lucky to have him. I don't know if I'd use you guys again because $638 seems like an awful lot for a gas valve. He fixed it in a half hour. In addition, the part was to be overnighted which Dontrail did, but they didn't offer a tech when they received the part. They simply called around noon and said we'll get to you tomorrow. Had to go 2 days with no heat and it's 20 degrees at night. Not fun for a family of 5. I don't see how $600+ makes sense for a half hour of work. I looked it up and it's about $85 for that part. Doesn't seem fair to me, and I would explore other options and probably not suggest to others to use your service."

"the woman who accompanied the technician simply tried to sell me a total replacement and monthly maintenance of my home heating system instead of discussing what the issue was. I was told the my home heater will stop working soon. And it did stop so I had a second opinion from another technician. the only thing he did was to drain water from the heater and it has been working great since! and this only cost me $99 instead of thousands of dollars!"

"Great service"

"Technician was courteous and knowledgeable"

"made 3 visits to my house to get the job done right . Gave recommendations for maintains my system . Friendly & reliable"

"I was in north Carolina for 6 weeks and was told I needed a complete oil burner replacement. Drove all the way back just to find the tank had no oil."

"The two technicians were very professional, courteous and respectful of the constraints for COVID 19."

"Technician was very knowledgeable and helpful."

"Clint was very professional and pleasant."

"Considerate, polite, thoughtful. I asked a lot of questions which he directly answered. Made sure I knew how to operate equipment."

"Johnathon came in and did his job professionally, politely and explained all he was doing."

"Rick was great, very thorough and explained everything to me"

"Devin was efficient, courteous and capable, and solved my plumbing problem."

"The technician seemed to be very well trained."

"He was thorough and explained everything we had questions about."

"Great job."

"Friendly team that took care of our furnace. Holly made sure we were taken care of the same day due to our emergency situation."

"Technicians were friendly, courteous and followed protocol. They did a great job."

"he fixed the issue."

"He was very informative and professional"

"The two gentlemen were very prompt, took time to do a good job, and explained to me thoroughly how my furnace was doing and its prospects for the future."

"Representative was prompt, professional, and courteous. He did what appeared to be a fine job."

"Good feedback from the technician. Also he was polite and efficient."

"Clint was prompt and resolved the problem quickly."

"On time professional and courteous"

"Came within the designated window, masked, courteous, and worked efficiently."

"A good man. Arrived on time, did a neat, clean job. Said he couldn't service water heater because they had not put it on his ticket. Now, someone will have to return to do this."

"Jonathan was professional, friendly, knowledgeable & followed Covid guidelines, I wish I gave him a tip"

"Technicians were timely, courteous, clean, and informative."

"This technician has been here several times. He's thorough and very polite."

"Very professional"

"Fast and courteous."

"Work was done in a timely manner. Service Repr. arrived early and was very courteous ."

"Little or no change to flow volume; still no hot water. Still awaiting completion of repair to downstairs shower"

"no problems arrival was within planned time window"

"Service technician was meticulous and deliberate in his inspection."

"Very professional"

"I really liked the technician. Afterward he said he didnt change filter because it looked good. I dont know how to do it so it wont get changed until a year from now."

"Everything was well done."

"He was timely for the appointment and thorough in his assessment."

"Prompt, professional and courteous service."

"Tech was great and trustworthy"

"Really good service, but the timing of arrival kept it from being a 10. We were kept in contact as to timing, but when told it would be 2 and it ends up 5, I don't care how often you are contacting me, it gets frustrating."

"Technician was knowledgeable and extremely polite; work done efficiently."

"I hate surveys. If I were unhappy, I would complain. I am only answering this because of the quality of the technician."

"NO TECHNICIAN SHOWED UP"

"Knowledge and timeliness"

"Performed requested services. Explained status of systems and was ready to answer any questions."

"Technician was very concerned and was very helpful in assuring me that the furnace was working correctly."

"The tech was on time, he was pleasant and went about his task without delay. He was able to communicate clearly anything he wanted to tell me."

"Grant took the time to explain what the issue was and different solutions"

"Devon is very knowledgable and polite."

"Technician was very nice, thorough, informative. Mentioned something I should fix in the spring, but didn't push to fix sooner than needed."

"Dontrel is very thorough & diligent. He is a good, honest, technician--a credit to D.A. Bennett."