D.A. Bennett Service Experts Heating & Air Conditioning Reviews

"Punctual arrival, excellent service, clear communication."

"great work on maintenance and explanation"

"Dustin your Technician put coverings over his shoes when he came into the house. He did a thorough inspection and test of the equipment. Area was clean when he left."

"Very professional,polite clean working"

"The technician was very polite & helpful. He explained everything he did & was very knowledgeable."

"In time, efficient, explained things, very pleasant"

"Clinton was very professional. He tried his best to identify a noise that turned out not to be electrical and nothing to do with the furnace."

"Very sufficient"

"Tech was on time, considerate of my home, efficient and informative."

"He was very knowledgeable and explained everything in detail."

"Arrived early in the service window. Performed efficient inspection and analysis, Informed us of progress and results."

"Devon was very informative and went over all of the check-ups he performed."

"Clint is a perfectionist in customer care. He explained everything, rewired a trigger switch and made sure everything was working perfectlybefore leaving. He is a credit to your company!"

"Very thorough inspection and cleaning of my two boilers. Explained his findings and recommendations."

"I should have paid more attn to messages, because I missed a chance to schedule an earlier arrival time."

"Extremely helpful and thoughtful technician."

"The tech was very knowledgeable and informed me of all they did and why.they also seemed to like their jobs. Friendly."

"Competent. courteous."

"Friendly and knowledgeable"

"Tech arrived on time and was very thorough and efficient"

"Accommodating, knowledgeable"

"He explained things about our system that we did not know before. He was competent, friendly and thorough. Plus we like it that we receive updates by phone about when he is likely to arrive"

"Technician ddi a thorough job of maintenance on our furnace"

"Your technician did not turn my hot water back on."

"This was a follow-up to a service call a month earlier that didn't rectify the problem. This technician, Dontrail, was extremely professional and courteous from the minute he entered our house. I showed him the receipt from the previous service call and he then got to work. He quickly found the issue and politely and clearly explained the problem and how he would fix it. I can't praise Dontrail enough!"

"Guy was nice and professional."

"Brian did a quick and thorough job. Great, as usual by your firm!"

"Disappointed with the wait time for service to arrive. You can check your records. We waited from about 8 AM to 9 PM. While it wasn't life threatening it was unnerving and unreasonable, in our opinion. We had to dress for 55 degrees in our house."

"Clinton always reviews the status of the furnace with me."

"Very respectful, answered my questions, attended to my concerns"

"I was very happy with the work of the technician, who resolved the problem with the non-functioning of the Buderus boiler soon after he arrived. But, on an extremely cold night, there was a delay of over 5 hours between the time I reported that the heating system was not functioning and the arrival of the technician. This was not the fault of the technician, who was already working overtime that day but, rather, the result of your company's not employing enough technicians to handle your service contracts. HIRE MORE TECHNICIANS!"

"Efficient, knowledgeable, professional"

"Friendly and knowledgeable"

"Prompt, efficient and competent service was provided."

"the man who came to do the work was very polite and informative as well as efficient. very happy with his work."

"Grant went above and beyond to solve the leak in our furnace. He not only fixed it he also changed tubes that could have been a problem"

"On time, friendly and knowedgeable"

"Came later than slotted time slot of 4-6"

"Dad clean efficient friendly"

"Richard worked very hard at solving our problem. He was creative and careful!"

"Your tech and sales person were more interested in selling a new system than actually keeping the current one in operation. As I am no longer at that address as the house has sold, it is important that the current owner be given the courtesy of fair treatment--keeping the system operational. I am using PO Box 74 Guilderland Center, 12085, and no longer at the address of your work, so the rest of the survey is moot."

"Very helpful and knowledgeable."

"The technician was great - my only issue was that our appt was scheduled for a window of 2-4 pm and he came at 5:30. Also, we never received a confirmation call the day before - we had to call twice to check and see that he was actually coming."

"Tech was great, explained everything and answered all my questions"

"He was extremely helpful on two key issues I was dealing with; the humidifier and operating the programmable thermostats."

"Toilet "wobbles" a bit which technician did not divulge. I suppose I would have expected more if I had bought the toilet from Roland Down. So, I did not expect it to be perfect, but would have appreciated a heads-up."

"Courteous, friendly and helpful service"

"He was thorough and polite"

"The only reason I am giving a 6 is because the technicians themselves were nice."

"Tech was polite, friendly interested in servicing the furnace professionally. I thought he was excellent!"

"Techs were very courteous, informative, and knowledgeable."

"On time completed work in timely manner"

"Clinton was very knowledgeable and was able to answer all of my questions and made helpful suggestions."

"Because our care was expedient, staff pleasant, cooperative,overall excellent service"

"Jonathan was thorough very courteous, explained everything to me"

"My furnace was having issues and they as close to the time I requested. They were even waiting for me. They were very professional and knowledgeable about the equipment. I decided to have a new furnace and A/C installed together since my unit is 25 years old. I am without heat now, but they assured me that they will do everything they can until the install, even bringing me over portable heaters. Will rate again after the install."

"Heather was able to arrive earlier than scheduled, so I was spared the need to wait. She was pleasant, friendly, interacted with my pets and was seemed very capable and able. She seemed to care about my comfort and well being."

"Clint went over and above what needed to be done. He was professional courteous. He's a great representation of the company. I would definitely call R J Downs again based on the service he provided."

"timing was as promised, findings were good, only issue was not receiving any documentation of the service call, which I had always received in the past."

"The technician showed up on time. She got right to work. She needed nothing from me. She got done in a timely manner. She was friendly and seemingly trustworthy. We talked a little bit about the future of my furnace. I understood and respected everything she said."

"Arrived in the window identified, hot everything checked."

"It is deserved!"

"On time. Explained service to me and what I should do to maintain system in optimal condition between visits (when to change filters/humidifier pad)"

"Techs came out in bad weather to perform a routine service call. They were professional, knowledgeable, capable, and had good sense of humor to boot. Had to reschedule part of call for understandable reasons. Provided helpful information on possible HVAC system improvements we are interested in pursuing. I really liked these guys."

"Very professional and knowledgeable"

"Technician was knowledgeable courteous on time. Got the job done well"

"Knowledgeable and friendly technician."

"The technician was great. I rate him a 10 and didn't make this rating oany lower because I don't want this poor thing to reflect on him: it was very hard getting an appointment for annual service. The office put me off for a month, then called the day before to say they had over-scheduled and I had to wait two more weeks."

"We left a new humidifier filter next to it. It would have been nice had he changed. Technician did not wear (have?) paper booties to cover his shoes."

"We were cancelled twice before the final third appointment. Somehow we did not receive a printout of the service done as we usually do"

"Heather was on time, pleasant, and apparently efficient."

"Rick was very professional and courtious very knowledgeable worked hard to get it done in the timeframe he was given would highly recommend him to other people"

"Excellent customer service"

"Courteous Helpful knowledgeable"

"everything was explained ahead of time and went smoothly"

"Nice guy and came two hours early."

"Excellent service"

"Discovered furnace check had already been done"

"On time very pleasant to talk with job well done"

"Technician appeared to be knowledgeable and answered questions well"

"Heather was very professional, got after the service quickly and has a nice personality. She explained everything and did good work."

"technician was very thorough throughout the dervice cal"

"Tech was on time, very efficient, friendly and answered all my questions."

"The technician was very helpful in providing information on my part to maintain an efficient furnace."

"Timely, professional, courteous ."

"Heather was efficient , courteous and knowledgeable ."

"This was the third time, they did not show up at the prearranged allotted time."

"very courteous, neat, freindly"

"Went out of his way to get a part so we would have heat!"

"Our tech was on time and did the work properly. He also answered any questions."

"timely -- technician explained what he did Bennett has covered our heating needs for over 50 years now and we have always been satisfied."

"Technician was well prepared (had our special filter), very professional and businesslike."

"Courteous, kind, on time and in a timely matter."

"Heather was polite,friendly and quietly got our PM on our furnace completed. I would recommend her to anyone and I will also request her to do the PM on our AC if she can."

"Heather was knowledgeable and told me everything that was done and how I would be all set for the winter"

"Quick, clean, friendly service"

"Technician provided us with tips on upkeep that were easily understood and showed us other tricks to help keep units operating at their best."

"very thorough job and answered all my questions."

"clint was efficient and polite"

"The plumber was very nice and I am very happy the problem was resolved. It was difficult to wait until Monday with a plugged toilet but I do understand."

"Clint our service technician was extremely thorough and professional. First time he has serviced our furnace. Very pleasant and competent. Prefer to have Clint perform our periodic services."

"as always exellent"

"he seemed to know what he was doing"

"Prompt, offered suggestions"

"Clinton was excellent"

"the fellows who did the job were very efficient and cleaned their mess up."

"Clint is an excellent service technician. Before he started he asked if we had any problems, and when complete, he took the time to explain what he did and what we can expect as far as life expectancy of our boiler and hot water heater."

"Can't do the work I requested"

"Very thorough excellent job. Last year technician 10 minutes. This year technician 60 minutes. Excellent."

"Technician was knowledgeable and informative."

"always very knowelable and friendly"

"Technician was very thorough and responsive to my questions."

"The technician was very professional All work was completed timely"

"Service person was pleasant, checked out our system, Said that everything was in good shape."

"Your Service Technician, Heather, was a true professional who appeared to enjoy her job. She was very thorough with her maintenance check up."

"timely, courteous, knowledgable,efficient, nice"

"The technician was knowledgeable, prompt, friendly and efficient."

"Professional, competent, courteous"

"They Sales person Brian was very helpful and the Serviceman was very polite and a pleasure to work with (Sorry I forgot to ask for his name)"

"He immediately knew what the problem was and how to fix it."

"Technician was knowledgeable, personable, and helpful."

"The technician was early to the appointment and was helpful answering my questions"

"appointment within reasonable amount of time kept updated with arrival time technician very professional and courteous"

"Richard was quick to respond to my call. He arrived within the hour. He assessed the situation and explained in laymans terms how he would fix it. He fixed it in sufficient time. He was friendly and professional on top of it all."

"She did a great job and was helpful to me when I had a question."

"Pleasant, quick and efficient"

"He was very friendly, polite and knowledgeable. Also very courteous."

"Professional technician"

"All arrangements were timely, from making the appointment to the service man arriving on time."

"The technician was here on time and had the part necessary to fix our toilet in short order"

"Technician was personable and did his work conscientiously."

"HEATHER SEEMED TO BE VERY KNOWLEDGEABLE AND EFFICIENT."

"Tech was friendly and pleasant, but didn't reseal intake & exhaust pipes after removing them from my furnace. Had to break the beads of silicone seal that was put on them when installed, but didn't reseal them when replacing a UV bulb."

"We loved having a female tech,"

"Heather was very courteous and professional . Appeared very competent."

"very thorough"

"Quick and efficient"

"He was polite, let me know what I had to do to assist him and let me know when he was switching from the cooling to the heating system check."

"Clint was extremely meticulous in servicing our furnace."

"work was completed satisfactory and in a timely manner."

"Heather was courteous, efficient and competent."

"Aprilaire 213 filter was installed incorrectly in opposite way to air flow."

"Efficient ,courteous young man"

"Good contact from the service team about the time of their arrival and good explanation of the work that was done."

"Courteous and efficient repairman"

"Heather was polite, conscientious and thorough in her work."

"When performing the check on my air conditioner, this technician did not spray it off and clean the exterior and the fins like the other technicians have done in the past four years that I've had this service. He did not even ask if I had an outside faucet (I do!). Also, he did not provide me with a final receipt with the details of the tune-ups to furnace and AC like I've received in the past."

"Quality work."

"Heather was very thorough, and seemed to ensure that the work was done right. She was also friendly and polite. And it was fantastic to finally have a female technician do the work!"

"she covered everything she needed to"

"The technician was polite, prompt, and competent."

"Very polite and informative."

"The technician forgot to turn the ac switch back on. Service Experts had to send another tech to correct the ac."

"Friendly, cleaned furnace, no problems."

"Technician was obviously very experienced."

"Very professional"

"Both Dave as our salesman and the two men (James and Nick) who installed our air conditioner were knowledgeable and very personable."

"Technician was very preofessional"

"I gave this rating based on Josh's years of experience, his attention to detail, and his knowledge of my system and the problems that I had with it's initial installation that were caused by others in the company."

"Richard was knowledgeably and service friendly"

"The plumber did good work - and was helpful. It was just a little expensive, but that's not the technician's fault."

"The technician, Clinton, is very good at explaining how everything is working and what to watch for should there be any issues. I have had him previously for my furnace check up and he was very well versed in explaining everything he had done and any issues that may eventually arise."

"Very hot day. Lots of service calls for tech. Was not fixed until a day and a half. The company needs to put on more that one tech. When there is an overload of calls."

"Tech solved the problem quickly and offered helpful suggestions concerning other plumbing equipment at our house."

"Although I understand the reason behind the method, being that I am a weekender makes it very difficult to get a service appointment is I cannot make that appointment until the part is in."

"On time, knowledgeable and professional."

"The man was very neat and clean and friendly."

"Clinton, who was the tech was fantastic! We really enjoyed his sense of humor too!"

"Heather arrived on time and wen right to work."

"The scheduled tankless water heater maintenance was not performed as the technician did not have the proper equipment."

"very informative and helpful and through."

"Took care of my problem"

"Shawn was very professional. He showed us the damaged part and explained what work he had done. He worked quickly and efficiently."

"Dontell and Elijah were fine but it was almost $300 to fix something that should have been handled in June 20 a/c tuneup. Elijah had to add refrigerant which should have been done in the 6/20 service contract tune up. I plan to call and request refund or credit."

"As usual, the technician arrived when they said and service my AC. Very professional!!! He explained to me everything he was checking and the status of the unit. He also gave me tips to keep the unit in good working order so there would be no issues."

"The technician overrode the system to make the hot water heater start..didnt clean it, gave no explanation as to why...I just had my floors sanded with tons of vibration...but that wasn't it...and that was it.. just said my water heater of 9 years was just too old... water heaters last 6 years... funny you guys put the last one in and told me 10-12 years.... he then gave me a ridiculous quote of almost $3,000 to replace my current water heater with same one... I paid $1,000 soup to nuts 9 years ago... a 3000% markup..... ridiculous... all he wanted to do was sell me a new heater... very disappointed."

"Brian Cullum is excellent - he's a consummate professional, competent and reliable. I always feel like he's there to get the job done right, and I trust his opinion completely. Not every service person from D.A. Bennett knows what they're doing. I've wasted money and time on poorly trained technicians from this company. Hopefully, Brian will be around for the long haul. If every technician was as good as Brian, I would have marked "10" for every question below."

"Very courteous and helpful service offered by Clint."

"Came on the day needed- was very efficient"

"The office was able to accommodate my need for a late afternoon appointment on this date. The technician listened to my concerns, was polite, patient and answered my questions."

"quick efficient and friendly serviceman"

"They did a good job.Air conditioning working now. Could have provided more suggestions to improve efficiency."

"Two things remain to be done. We were supposed to get a call this week making an appointment to finish the work. This did not happen."

"The technician came in and quickly concluded the smell was a dead rodent. I had expected an investigation of the roof vent or Ptraps or plumbing system to look for the vexing smell. Catseye came the next day, thoroughly inspected the house and found no evidence of pests or rodents. In his opinion the smell is not a decaying carcass. Rick was personable and professional, however I have an unusual situation that I am desperate to resolve. I think I would have benefited from the expertise of a more experienced technician who might have seen similar situations over time."

"Technician did a great job, was very professional, and explained the hot water tank and how it works to me which was very helpful"

"Outstanding service"

"The serviceman was professional and did his job very well"

"The technician was polite and efficient. I appreciated the phone call telling me he was on his way."

"The technician was very pleasant and seemed knowledgable but led me to believe that it was quite likely the part was in the Lennox warehouse which was closed on sunday. So i.have no idea when my air conditioner will be fixed."

"Friendly and knowledgeable tech."

"Friendly and knowledgeable"

"Technician arrived on time n was very efficient with his work He was extremely knowledgeable about his job"

"Friendly and informative and helpful."

"Tomas arrived - shut the water off and proceeded with the following prices without checking a thing. New cartridge $264 plus $200+ to install same - or - we would furnish a new facet and installation would be $200+ or you would provide the faucet appx $200 for facet and $200+ to install it. No matter which we chose, it would be around $500. We told him we would let him know. Well, we got a new plumber and it cost less than 1/2 for the cartridge with NO installation charge + travel cost - that was it. He took apart the whole facet and cleaned and greased all the moving parts. So happy! We will certainly use you for our heating and air conditioning but never again for plumbing."

"pleasant and competent service"

"Technician was very helpful in answering our concerns."

"Service tech was very good-- but he did not check off on the list of services performed and I did not notice that until after he was gone. And I had also requested by phone to have some information mailed to me about new heating and cooling units suitable for my home I have not received any information. I did renew my contract."

"the technition did a very good job and explain everything clearly."

"Arrived within the given time frame, pleasant and friendly, completed the task efficiently and took time to discuss results."

"Jason arrived promptly, provided the service requested and answered all our questions very thoroughly."

"Tech did an excellent job."

"I was supposed to have a new air conditioner and furnace installed and these guys are so great. When I said I have a heater to my pool and it was never connected. They contacted the office and I was able to get my pool heater also installed and the price was AMAZINGLY, I was given a quote of over $1000.00 by another contractor and Roland J Down did the job even better and faster then expected for under $400.00. The guys are so professional and efficient. I think I'm in love, a new furnace, new air conditioner (so thankful because it's hot outside) and now after 4 years my pool heater is working. My Grandbabies are going to be so happy. Thank you Ryan and Richard"

"Technician was very professional and informative. Call center was polite and accurate."

"Dontrail, was fantastic. He was ontime, tested our system, went through all his findings with My wife and Myself, explained the Advantage system to us, discussed replacement filters and was the most thorough person we have ever had at our home. Couteous is an understatement, this man is a true credit to your company, and I look forward to seeing him as the years go along."

"Hot water pressure tank is jutting out in walk area"

"Kyle is always great and informative."

"Sent the wrong technician to work on our attic unit, so had to re-schedule with a tech who worked out fine."

"Adam worked to understand the problem and reach the proper solution"

"Clinton was excellent!"

"Matt is always good with our service"

"Clint was courteous, efficient and respectful. He had a pleasant manner and a nice sense of humor too. He did a very nice job."

"He was prompt, explained everything thoroughly, and cleaned the a/c unit of all the cottonwood"

"Technician is knowledgeable, friendly, and efficient."

"Very prompt, professional, friendly service."

"prompt, courteous, neat"

"Byron has excellent trouble shooting skills, knowledge of the equipment, and top notch people skills."

"Not happy hearing they're doing away with R22 and going to have to buy a new system next year"

"Technician arrived on time. After completing the AC service, he went over the the future need to upgrade the AC unit as it is an R22 user which is being phased out."

"I already answered these questions and provided satisfied answers but want to add these remarks. Your company must provide people in the field with adequate tools, such as tablets. My technician had antiquated equipment for processing my credit card and my bill. It crashed multiple times. You all are making a lot of money- spend a few dollars and make your field peoples- and your customers- lives easier. Please!"

"Explained the results of the performance inspection in detail."

"Very competent, very pleasant people."

"Always good service"

"technician knew exactly what he was doing and was sincere."

"Adam was very proficient and professional. However I still await the cost of a part he was going to look up for me."

"Very knowledgeable tech."

"Service tech seemed to know his job. Explained things and answered questions."

"Very efficient, polite and took care of business."

"Very knowledgeable and professional and explained things to me. Honest, not looking to sell me anything."

"Tim was very courteous and performed the service tasks that I would expect of your techs, He is right up there with Bob and Ron, (I had one of your techs, a few years ago, that never cleaned the condensate pump pump or rinsed the A/C coils even though I had the hose sitting there. It definitely was not Bob, Ron or Tim.)"

"He was an excellent technician. He had a very positive apprroach."

"Once the technician arrived, he was efficient, courteous, informative and friendly."

"I just think that the technician did what he was supposed to do and everything was o k"

"Despite working outside in the dark, he was able to thoroughly diagnose the problem and carefully explain the issue."

"He knows his job and does it"

"In the past, when I had the AC annual maintenance, the technician took off the filter guards and hosed down the AC filters (we have two). This time, I mentioned this to the technician, and he said if that is what I wanted he would do it, but he kept the protectors on and only did one. Should this be part of the annual maintenance?"

"Grant took the time to thoroughly explain all the issues."

"The tech gets the job done in an efficient & timely manner. He verbally explains what he has done in addition to giving a written acc't. My only complaint is the same as in past service visits. Appt time was for between 10am & noon. Service tech arrived @ 1:40 pm."

"Very knowledgeable and looked at water heater and was 8 yr old and out of warranty..so show me info on tankless water heater and getting one installed"

"prompt, clean and efficient."

"I believe he correctly assessed my toilets problem. It was unfortunately bad news, that it cannot be repaired even though it is only 3 years old. I am trusting that he is right and will replace it."

"Took less than 10 minutes"

"Clear explanation."

"Every year the tech states the furnace is showing rust. It started when we only had the unit for about 10 years. I thought the furnace should last st least 15 years. I always feel like you are trying to sell me a new one and not service what we have."

"Waited all day for a representative to show up for a water leak. Once he got here, he said he does not know why they sent him to a mobile home. He doesn't work on mobile homes."

"Friendly and knowledgeable technician"

"he cleaned the outside of the air conditioner and put it back together."

"All very good, professional, complete But scheduling was off. 10-12 ended up being about 12:30 to start and **** most of my day"

"The service person was polite , courteous and right to business."

"Actual service of the technician was very good. Appointment was scheduled between 2 & 4, however, arrived after 5 so overall score dropped slightly."

"Tech just checked the electrical and did very little else. No temp check and no coolant checks. No maintenance done. Had to ask about status of furnace filter and he said it needed to be changed in a couple of weeks. Asked if he could do it now. I paid quite a bit for a device agreement and not getting the service I should be. Had to ask for a receipt as well. I have watched other techs perform the same service and do quite a bit more and spend more than 10 minutes doing it. Very disappointed."

"Arrived on time; was pleasant; was thorough"

"The tech was professional, courteous, listened and answered my questions and checked the AC unit, filter etc to ensure it was running properly."

"Technician was knowledgeable, efficient and got the job done quickly."

"From start to finish the persons we dealt with were knowledgeable, courteous and worked efficiently."

"Great service"

"Polite and knowledgeable technician."

"The technician was efficient and helpfull"

"prompt. professional, courteous service"

"The gentleman knew what he was doing, checked everything, cleand the outdoor compressor and finished up. All mneat and tidy."

"Very knowledgable and explained everything very clearly."

"Technician arrived within the scheduled window of time. He was friendly and efficient."

"They didn't turn the water back on the water driven sump pump. They did not seal/calk around the pipes after replacing them (outside the house, siding). Cost too much for just replacing outside pipe work. They couldn't agree on how to do the job."

"Technician was punctual and efficient."

"Friendly, discriptive to questions I had regarding my system and honest as to figure I may have on the future"

"Excellent and respectful service"

"Adam is professional and thorough. Keeps me in the loop about status of visit and Findings."

"Adam is professional and thorough. Always lets me know his findings. Please disregard previous survey. Meant to be 10s, not N/A"

"They arrived on time - were very professional and did an outstanding job installing our new heating and air conditioning system/"

"Grant took the time to explain to me what was going on with my heating unit and pointed out where the issues were."

"The technician was wonderful. Explained things thoroughly. Theres no where to respond to question 10 - honestly I dont know if its a good value or not."

"Very professional technician"

"I am very satisfied with Ron's work. The problem is that in the winter I had an appt. and your company didn't come for many days (and I have had a service contract with you for 13+ years) and it has happened again twice in the last few weeks, that no one showed up and no one called me."

"Dantrell was very thorough and has always been a pleasure to deal with"

"hes was in and out in about 1/2 hour and said everything looked good and clean."

"very knowable and helpful"

"It felt like the service technician did not do any cleaning of furnace although this was an AC Maintenance check- looked at the numbers for the AC but due to cold weather couldnt get a proper reading- he had to be at my house for 20 minutes at most! In the past they usually are much more thorough! This is the first time I have been disappointed in the amount of time a technician spent in my twice annual maintenance"

"They were prompt in responding to our call and courteous to our concerns. They kept us apprised of what they did and that a return visit was necessary."

"Efficient and well intended."

"Technician Rick was fantastic and very professional and friendly. A very nice young man."

"Dontrail was on time,very nice, efficient answered any questions we had."