"technician was average, nothing negative in his performance"
"The tech explained what needed to be replaced in a very clear way."
"Was very pleasant and even did a sketch of the size of wood I needed to get in order to cover the air conditioner. He was late but I received a call telling me he was ru..."
"Your tech Bob is always very nice, does a great job and takes care of the important details. Hope he returns to our home in the future. Like his work and is a true profes..."
"I was supposed to be the first call of the day. When the time was getting late, I called the office and was told the technician was on another call. I would have to wait ..."
"Service was done without warming up the house"
"Technician was very good and very helpful in answering my questions and concerns I had."
"Every year the technician does not have our furnace filter on their truck so we have to arrange to have them come a second time to instal a new filter. We have been told ..."
"fast response to call. Rep was friendly but businesslike. Seemed knowledgeable. Efficient repair."
"Bill was easy going, easy to talk to, and seemed very knowledgeable about next steps."
"Tech was courteous and efficient in doing the inspection. "
"On time, explained what he was doing, cleaned up, "
"Rob was knowledgeable and explained everything and is a very pleasant person."
"Did wonderful job of explaining what he was doing"
"Adam is thorough and very knowledgeable. Keeps me informed of his findings."
"The tech did a dream job and was very nice."
"Notified that tech was coming. He arrived on time. Very respectful to me and my home."
"Dontrail [sp?] has been servicing my place for years and always is polite, thorough, efficient & asks if I have any questions or if he can do anything else."
"Personable competent rep. "
"Thorough job, prompt, professional, answered questions."
"The technician was very helpful and provided me with new information "
"Very courteous and knowledgeable "
"Bob Main is a true professional. He really tries to help customers learn about their heating and cooling systems to get better performance and save money. Thanks for sen..."
"Came in and finished in a timely manner"
"He answered questions I had and explained in terms I could
"He was courteous, knowledgeable and neat. and had a very pleasant manner."
"his ability to answer all questions asked"
"He explained everything to us."
"Technician was polite and knowledgable about the service he provided"
"On time, explained everything, worked diligently"
"I've had good service in the past from DA Bennett Service Experts.Cleaning of oil furnace was performed on Friday Sept 15, but a problem requiring a new fan limit switch ..."
"tech was thorough & gave us some good advice"
"Efficient and friendly technician"
"Matt was thorough & personable"
"No problems! Service tech was nice to my dog."
"Service was performed on the date and time requested, and completed to my satisfaction."
"Technician is prompt, friendly, and knowledgeable/"
"A problem was explained thoroughly and a solution offered"
"On time. Technician was pleasant, efficient and answered all questions "
"Service timing was excellent. Same day service"
"Very friendly, courteous, great service."
"Installation of new water heater went as expected without issue"
"Service tech arrived past the scheduled time (should have been 12-2, came after 3)"
"Adam is a great addition to your staff. "
"arrived on time and, courtious."
"Technician showed me how to turn on the humidifier when the air conditioning is done."
"I thought that he did a good job getting my oil furnace ready for the winter"
"Called to ask if they could come earlier "
"technician answered all my question was good person to deal with"
"Tech arrived time, was both professional and attentive. "
"Consistent, prompt & thorough service every time..."
"Dontrail arrived on time and was very competent."
"Service required was on an attic unit on a day when the outdoor temperatures were in the high 80's and the attic must have been around 100. Tech worked in very uncomfort..."
"I had hoped that the service would increase the temperature drop."
"actually he was early!!!!!!"
"Arrived on time .. pleasant .. completed service in a timely manner"
"The technician is very friendly and skillful"
"Courteous technician and efficient service"
"Came on time and completed everything timely. "
"As it was late, was fast but covered the usual items adequately."
"The service man new exactly what needed to be done and finished the work quite efficiently"
"Arrived in a timely manner.. explained what he was doing and offered things that could be done to save money"
"Friendly and effecient serv ice"
"Bob was very thorough and very nice. He did his job so well, thank you. "
"Tech was fantastic, explained what he was doing and why. Went above and beyond to assure us our HVAC was optimal."
"efficient, inn\formative and friendly"
"Very professional service man came and did his work. Gave information on a new water heater in case we want to replace before it goes."
"TECH WAS QUICK AND EFFICIENT"
"The service man was polite and thorough."
"service performed a good check."
"He was on time and knowledgable
"thorough and knowledgeable and answered all our questions. Made suggestions on how to improve the system."
"Problem was very quickly. Explained what he saw and fixed it. Hasn't been a problem since."
"The service techs came in and completely took care of the concern. "
"Our technician Bob does a great job. He knows our system inside and out. Very nice person on top of it.
"Pleased with over all service."
"everything went smoothly, ontime, no problems"
"Fast, reliable, well done"
"Friendly, and helpful servicemen"
"Prompt! Quick!! Timely!!! As I was offered the spot and hadn't called ahead for it."
"Everything went well. The technician appeared knowledgeable, was courteous, worked efficiently. "
"Very quick and efficient. Knew what he was doing"
"open, honest and highly competent. "
"Ron is very knowledgeable and professional. He has been our technician on several occasions. He knows the equipment and his job."
"The technician was very professional and very friendly. I was given a time of between 8-12 and he was able to come right a 8am which was greatly appreciated."
"Emilio and Bill were great. They got the job done in one day. Everything went very smoothly. Very professional and knowledgeable. "
"On time.knowledgeable and professional "
"Rick knows what he's doing and cleans up after himself."
"Technician was knowledgeable and performed a through job to my satisfaction."
"Polite and professional technicians "
"No follow up on getting required parts - had to contact and it appears just FORGOT"
"Good repair, and he explained the reason for it in a friendly way."
"Roland J. Downs has provided excellent service since 2000"
"The technician came when promised, even though it had already become early evening, I was away from home and a neighbor let him in. He called me to inform me that he was..."
"Very prompt and explained everything. Knowledgeable and friendly"
"Have been dissatisfied with company for past few years. "
"Professional and courteous."
"Technician was very knowledgeable and informative. His work was excellent."
"On time, personable, explained in terms I could understand what he was doing and very knowledgeable."
"Ed always does a good job"
"he was very knowledgeable and took his time to look things over. "
"I felt the technician completed all steps and processes in aan outstanding manner."
"Knew his job; did it well!"
"The tech was very professional and pleasant. He took the time to carefully inspect all aspects of the AC system and provided us with valuable information regading the es..."
"The tech was fabulous did the most thorough inspection ever."
"tech was very professional and seemed to understand system"
"The technician was on time and did his work in a timely manner."
"Tech was friendly, and knowledgeable. did a good job"
"Adam did a very nice job!"
"He explained everything and was thorough. He did a good job."
"Adam, the technician, was very efficient and knowledgeable. He answered my questions and explained everything thoroughly."
"He was very polite, explained everything well and performed the A/C cleaning."
"The tech was here for an hour. look at the 2 sinks. Said he couldn't fix them that day even though I already have the replacement faucet for the bathroom sink. He looked ..."
"The service man showed up when he was scheduled and did the work promply."
"Bob Main came on time, was courteous and gave a helpful suggestion."
"Your tech was great- the outside AC unit was making a lot of noise prior to his visit. He corrected the problem and it just hums along now."
"Bob Main was very knowledgeable. and very polite and friendly"
"your tech did a fine job and was a very pleasant man"
"Robert was Very informative, friendly and professional."
"Robert took the time to figure out a problem I'd been having with my A/C system for several years. I appreciate the extra effort. Cooling nicely now."
"I thought the tech did pretty good job "
"Tech was running behind but called to let me know. Polite and efficient service."
"The Technician Clay was on-time, very efficient, and knowledgeable, "
"Bob the technician kept me informed on exactly what he was doing and why. He's "old school " and I like that. I will ask for him again next year!"
"On time, very clean about his work ethics and answers all questions.,"
"Adam was very thorough servicing all equipment of our ac and spent a considerable amount of time cleaning the outside coil---there were a lot of seeds from a tree stuck ..."
"Nothing extraordinary, but all was fine. "
"Emilio is great; very competent, prompt, polite, professional. "
"Prompt and professional service"
"The repair was handled very well by the company and especially well by Emilio who is a first rate plumber and an even nicer person."
"Service professional was a good communicator."
"He was very good explaining everything, but we still have not heard from a representative about new systems."
"excellent technician, knows what he is doing ,very professional"
"Service was pre scheduled.it was an early am appt for AC and heating system with replacement of Merv 16 filter. Tek came but did not have the filter. I was told that he d..."
"very courteous in service, explained everything in an understandable manner"
"We completely trust the serviceman who comes here!"
"Clinton was the technician that came to service our air conditioner both when it was broke and when he replaced the motor in it. He was able to patch it until he could fi..."
"Worker was very courteous and seemed to be very thoural in checking everything and explaining it"
"The technician was very knowledgeable and explained everything."
"Bob, was very good and efficient. He noticed and fixed a problem with a leak quickly."
"Bob is thorough and performs the services in a timely manner and is respectful of me and my home. "
"Bob was tje best. I have alrrady completef this form on the dY I receivrd service"
"Technician diagnosed a bad A/C compressor after seeing a rodent chewed through wires. Then there was a hard sell for a new $5600 A/C unit only by Lennox (salesperson woul..."
"on time i.e. within window given; polite, tidy."
"Excellent competent service always enjoy service tech as he has been to the house so often he's like family
"Problem was diagnosed on Tuesday and not repaired on Friday return visit. I had to call the following Tuesday to schedule a new appointment for Thursday"
"your technition does a thorough job of cleaning the air condition and is very respectful."
"Wonderful service with Justin. Do not want anyone else.
He is so knowledgeable."
"the technician was excellent."
"Roland J Downs was the ONLY company who cared enough about their customers to work until 9 pm to fit us in and keep us comfortable until we could permanently fix our prob..."
"Very knowledgeable, helpful and friendly technician"
"Efficient and courteous"
"On time, efficient, pleasant technician"
"Excellent service and helpful"
"I have a Platinum Service Agreement for my heating and cooling systems. The Technician that came for the tune up, Robert, on Friday June 9, 2017 crossed up the wires of ..."
"Very complete-took time and cared about what he was doing "
"Matt is very knowledgeable, friendly and efficient!"
"Joe was great to deal with"
"Clay was very professional & was quick to diagnose the problem."
"Tech explained what he was doing and suggested ways to solve issues"
"Bob was knowledgeable, polite, professional and educated me.
His straightforward honest approach was appreciated "
"Adam answered all of my questions and did a clean neat job."
"Dontrail has always been thorough, efficient, cleans up any messes, and always asks if I have any questions. He makes referrals for additional consultants when appropria..."
"The technician was supposed flush the hot water heater and service the AC. He arrived with no equipment to do the hot water heater. AC was serviced and filters changed, w..."
"Learned aspects of our system I had not known."
"Technician arrived on time, was very pleasant, polite and efficient. "
"He was my regular technician, on time, and thorough."
"Bob was on time,prepared for any question I had, efficient and pleasant to deal with. Very professional and a plus for R.J down."
"Prompt technician, explained work, professional appearance and demeanor. "
"Service rep was very professional "
"Punctual, professional, polite"
"I was able to get same day service for an unexpected problem. Joe DeSaro is excellent. "
"service person was very detailed, responsive to questions, presented very professionally"
"Bob has done service several times at my house and I feel he is very knowledgeable."
"Didn't seem familiar with my thermostat"
"The boiler seems to run more quietly since it was serviced by Ron. The forced hot air system makes less noise."
"Answered all my questions. Took time to explain. Gave my alternatives/prices."
"Tech was timely, courteous and efficient."
"Friendly. Efficient. Thorough."
"Bob checked out my air conditioner and made sure it was working properly. He took the time to make sure all of my questions are answered. Bob is someone I will personally..."
"I was given a 3-5pm time window for my service call at 5:15 I had to call to find out where my technician was only to be told it would be another 2hours until he arrived...."
"The service was excellent and the technician was very knowledgeable and professional through out the servicing of our units."
"Robert is very thorough when he services both the A/C and the furnace and takes time to explain what he does during the service.I appreciate that.
"Expert was courteous and very business- like during his visit."
"The technician seemed very knowledgeable and was very helpful in answering questions we had. "
"Everything went smoothly "
"We have a maintenance agreement had the maintaince completed on 5/4 and technician felt we had a problem advised we should try on a warmer day and call for them to come b..."
"Serviceman was thorough and efficient"
"Personable and very communicative.
Work was good"
"Timely service/ called prior to arriving/ professionalism"
"Adam, the technician, was able to clearly explain everything he did when he serviced out air conditioning units."
"Work was done efficiently and thoroughly"
"Patrick did an outstanding job on a very old bathroom sink. His manner was very positive and the job was completed successfully even though several trip tp the truck wer..."
"I gave this rating because the Tech was late. The first Tech showed up after the 8-10 time slot and had to leave because he forgot his gauge. The tech who finally came..."
"They were friendly and completed the job in a neat and timely manner. They were thorough and explained the new equipment."
"I believe that the servicing annually keeps the reliability of my heating system at the maximum level for the upcoming season."
"He answered all my questions."
"He was very efficient, courteous, and flushed out the Beckett removable condensation pump BETTER than it has EVER been done before.
"Technician arrived on time, was knowledgable, and completed his work efficiently."
"they were prompt for the appoiintment and appeared to know their craft.."
"Evaluated our furnace for us."
"Later show then appointment"
"On time, minimum time spent, no attempt to sell additional services. "
"Quick professional service"
"Tech called, was prompt, performed svc without a hitch!"
"Quickly checked the air conditioning system. Explained what he was doing. Showed the HEPA filter did not need replaced on this visit.
"professional, on time , courteous and knowledgeable "
"Great customer service. Matt was on time and very professional."
"scheduling and promptness were polite and helpful. My concerns were listened to and an appropriate plan was agreed upon."
"friendly an informative. "
"He was very knowledgeable and willing to teach us about our own home. Top notch service person right there. Professional and came very fast. "
"Technicians arrived on time. They were very professional and efficient. left the house very clean."
"Matthew was very knowledgeable & answered all my questions."
"He was extremely knowledgeable, courteous and friendly."
"The technician was very friendly and did a great job."
"The guy was polite and listened. We decided it was ok as is for now.
I think the A/C pad should be at least leveled as it loos to have sunk more on one corner"
"On-time courteous and professional technician"
"Technician was prompt, efficient and knowledgeable. He worked very hard to make sure the job was complete and absolutely leak-proof. "
"Ethan & Keith were very professional and knowledgeable in all aspects of their work and mannerism. Upon completion they gave us a tutorial on how to operate the thermost..."
"The techs were very professional."
"Serviceman did a very thorough job in cleaning and inspecting .furnace"
"The technician was very thorough and professional. The arrival time was within the estimated range given to me at the time of making the appointment and I also received a..."
"Had to emphasize the need for a technician to come within 24 hours. Initially there was gojng to be a 72 hour wait. After the schedule was set, everything went very we..."
"Josh was great. He arriver at my home promptly. He corrected the problem I had with my boiler and explained to me what the problem was and what he was doing to correct i..."
"My wife was at home during the work and said the service person did a good job, and was helpful."
"The representative (Dan?) was knowledgeable and answered my questions in detail."
"Came on time. Worked quickly. Friendly informed me off what he found"
"Brian was on time, efficient, friendly and poise."
"Thorough- knowledgeable- detailed"
"Very skilled. Explained the whole process. Answered all our questions. "
"Four-person crew worked quickly and efficiently."
"Your service tech was very sociable, a clean worker, careful, explained everything, did a neat job."
"Annual check done quickly. Reported to me what he did and found no problems."
"Matt always does a great job. Very personable and professional. "
"Technician (Joe) is knowledgeable, efficient, friendly, and does darned good work!"
"Timely, complete, well done"
"friendly, informative and good worker"
"Friendly person, showed up on time, fast service, satisfied with repair."
"They were suppose to come between 10-12. Service person called and said they would be late, got here at 1:30. The service tech did not really speak and tell me anything..."
"Service personnel were very professional, competent, and friendly.
They arrived on time and did a great job in a timely manner."
"Technician was on time and was friendly. Service was done efficiently"
"Fast, friendly, efficient"
"explained what he was doing and why"
"The technician was very nice and explained what he was there for and what he was going to do during the service."
"Alex was friendly, respectful & knowledgeable."
"Courteous receptionist who scheduled immediate service. Knowledgeable,experienced,polite,technician."
"The plumber sent did an excellent job of diagnosing & repairing the problem. He was very professional and courteous. His name was Emilio. Superior service."
"The technician was very professional and made very effort to solve my issue."
"Ethan and Rusty were very professional, pleasant and answered all questions when they were installing the furnace, air conditioner and water heater."
"I wasn't home when the guy came to service the furnace, but my husband was. he said that the guy was very pleasant and explained everything thoroughly. The only problem..."
"Timely service....asked what moisture control setting I preferred for house....noted that my carbon monoxide digital readout was not working & needed battery replacement."
"Matthew was very efficient and answered all my questions."
"Pleasant. Seemed to be knowledgeable. Looked like he did a good job."
"Was on time, answered any questions and left the space clean."