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We Can Repair Any Kind of Gas Fireplace in Albany

Gas fireplaces make adding comfort to your Albany home effortless. Just flip a switch or push a button for instant heat.

They’re also fairly easy to use. Unlike their woodburning equivalents, there’s no need to use firewood or clean up ashes. But like any other natural gas systems, these fireplaces have to have regular maintenance to help them run efficiently and avoid failure.

When your fireplace won’t light or won’t stay on, the specialists at D.A. Bennett Service Experts Heating & Air Conditioning can help. Use our easy-to-follow tips first. If your fireplace still isn’t working correctly, let us know. We can handle any model. All of our professionals are NATE certified, which means they’ve finished in-depth education to better help you. And all of our excellent work is supported by a 100% Satisfaction Guarantee for a year.*

Gas Fireplace Troubleshooting Tips

Fireplace Won’t Start

There could be a few causes why your fireplace won’t start. Remove the cosmetic cover under your fireplace to get at its parts.

  1. Is a breaker tripped? Check your home’s electrical panel and reset breakers as necessary.
  2. Is the gas flowing? Make sure the valve is in the “open” position.
  3. Is the pilot light burning? If it has blown out, follow manufacturer instructions to reignite. Secure the vent cap to halt drafts from putting it out.
  4. Pilot light lights but won’t stay lit? There could be a problem with the thermocouple, a metal safety sensor that regulates gas flow.
  5. Pilot light stays ablaze but fireplace won’t light? It could be the thermopile, a metal piece that converts heat to electricity to open the gas valve.

If you suspect there’s a problem with the thermocouple or thermopile, contact us for help.

Fireplace is Making Odd Sounds or Smells

  • Rumbling or roaring noises? Tweak the flame and vacuum the burners once they’ve completely cooled.
  • Grinding or shrieking sounds? Have D.A. Bennett Service Experts Heating & Air Conditioning fix or put in a new blower.
  • Strange scents? Clean the fireplace’s interior and flue using the steps below. If you smell rotten eggs or burning wires, turn off the fireplace, get fresh air in your home and call us immediately.

Cleaning Your Gas Fireplace

Cleaning your gas fireplace on a routine basis can help it heat more efficiently and avoid costly malfunctions. It may even help it last longer.

  1. Verify your fireplace is fully cooled.
  2. Shut the gas off by rotating the valve to “off.”
  3. Take out the gas logs, inspect them for cracks and clean them with a soft-bristled brush.
  4. Clear the lava rocks, vacuum them individually and remove soot with the brush.
  5. Clean the internal parts of the fireplace with a vacuum hose attachment.
  6. Rub down inside edges with a damp cloth. Use warm, soapy water to get rid of dust or soot collections.
  7. Put back lava rocks and logs in the same arrangement.
  8. Clean the glass housing with special fireplace glass cleaner and let it dry. Windex is not recommended as it can corrode the glass or cause it to crack.
  9. If you have a vented gas fireplace, examine the outside vent and discard debris such as leaves or bird nests.
  10. Ensure your carbon monoxide detector is working appropriately.

Schedule Annual Maintenance Today

Once your fireplace is running again, enroll in regular tune-ups with us. These inspections can potentially catch problems before they start. We’ll inspect your components for cracks. We’ll also make sure there aren’t any leaks and that pressurization levels are correct.


Our Health and Safety Commitment
At Service Experts, our top priority is always the health and safety of our customers and team. We are following all COVID-19 (Coronavirus) public safety guidelines and adjusting our business practices as needed to ensure customer and employee wellbeing. As a precautionary measure, anyone working on behalf of Service Experts – including our technicians – is being asked to stay home for the recommended 14 day quarantine period if they are returning from out-of-country, have been exposed to a presumptive or confirmed case, or are feeling unwell. We are providing our technicians and other field employees with additional health and safety guidance to assist in keeping our customers and employees safe. Please be prepared to answer brief health and safety questions with our representative. We will continue to monitor the situation and will adjust our business practices as required. We recognize that this may be a particularly stressful time and want you to know that, we are committed to serving you and making your experience as easy as possible.