What Are Trip Charges and Diagnostic Fees?

When you are looking for heating, air conditioning or plumbing services from D.A. Bennett Service Experts, you will handle the trip charge and a diagnostic fee independently. Some companies you’ve hired in the past might have combined the trip charge and diagnostic fee, but we think we can offer better value by separating them.

What's a Trip Charge?

A trip charge handles the cost for a certified plumber or HVAC technician to visit your home. Sometimes called a service call fee, this charge is the initial rate for delivering our technicians, equipment and expertise to your front door. If you want to avoid trip charges in the future, you can explore signing up for one of our membership plans.

What Is a Diagnostic Fee?

The diagnostic fee pays for the services required to find the source of a problem. In plumbing, this can include scoping. In HVAC repairs, it might involve examining the inside of your unit. If you elect to use D.A. Bennett Service Experts for any repairs, the diagnostic fee is rolled into the repair bill. However, you're charged for the diagnostic services alone if you don't.

What Are the Differences Between a Trip Fee and a Diagnostic Fee

In general, a trip fee includes sending the plumber or HVAC technician to your residence, while the diagnostic fee addresses all the work concerned with evaluating the problem and working up a plan for repairs. If you're paying for repairs, you shouldn't notice the diagnostic fee since it will be rolled into the cost of the repairs.

Why Are Diagnostic Fees and Trip Charges Separated?

Other plumbers and HVAC companies will charge one fee for both the trip and the diagnostics. Instead of charging you for two services at once, we opt for two individual fees. This helps us to price our services in the fairest available manner.

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