Commonly Available Job Positions at D.A. Bennett Service Experts Heating & Air Conditioning in Albany Careers at Service Experts Heating and Air Conditioning General Manager The General Manager is responsible for directing and arranging all activities of a Service Experts Heating and Air Conditioning service location. The General Manager supervises the P&L, steers sales, and provides guidance to all personnel and processes for the center. Service Technician The Service Technician performs diagnostic, service, and/or maintenance work on residential and/or commercial heating, cooling, and related equipment and accessories. The Service Technician corresponds with residential and/or commercial customers to answer questions, resolve issues, and verify complete customer satisfaction. The person in the role also recommends products and services and works under the direction of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician conducts HVAC equipment and accessory installation and start-ups on residential and/or commercial locations. The person in the position also conducts installation and service on inside air equipment and accessories, as well, and has the ability to follow controls and wiring graphics and schematics. Customer Service Specialist The Customer Service Specialist takes care of customer queries, complaints, and billing questions with the highest degree of consideration and professionalism to solve customer issues with a single-call resolution. The Customer Service Specialist is also held accountable for supporting day-to-day function of the Service Experts Heating and Air Conditioning service office. Dispatcher The Dispatcher, abiding by company radio and pager policies, dispatches customer information to Service Technicians, Maintenance Technicians, and Installers. The person in the role also corresponds with the customer to confirm the customer is notified of scheduled appointments, respond to questions, and to help resolve problems. The Dispatcher strategically plans and routes the most suitable technicians following established company processes.